247HRM vs. HRdirect Smart Apps

It is well suited for the manufacturing, Pharma, Educational and Retail sectors. They are second to none when supporting large companies. Small companies and people looking for employee engagement may not be the right fit.

UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).

Incentivized

• We used to take half a day to onboard new staff during our employee onboarding. We would collect necessary forms like aadhar, education certificates, experience certificates, and other forms. With 247HRM, it takes two hours. We cut the onboarding time in half. Can you imagine half a day saved for one employee onboarding?
• I don’t stress about paying my people on time or accurate payroll because my experience with both the 247HRM product and its services helps give me the confidence in paying payroll on time. 2 clicks and I am done with payroll, generating a paysheet, pf ecr, esi upload and PT challan. All these in a span of 2 or 3 hours.

• Initially, you were able to see all activity and drill down for details.
• It was easy-access for all our employees in the 7 states we operate in.
• It provided tracking for the managers.
• Payroll had access to all PTO requests.

Incentivized

• HRdirect performed an upgrade in 2019 and that's where things went awry.
• You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
• Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
• Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
• The print option was not longer functional.
• The online help request form was no longer accessible.

Incentivized

As previously described, there are too many unresolved issues.

Incentivized

It is very easy to use and few clicks to complete your tasks

Come rain or shine, 247HRM support team is always available to support you whenever you need assistance.

Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.

Incentivized

• Accurate Payroll
• Paperless Employee Onboarding
• Paperless office
• onboarding to exit automation

• Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
• Harassment training module is excellent.

Incentivized