What users are saying about
15 Ratings
17 Ratings
15 Ratings
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Score 5.9 out of 100
17 Ratings
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Score 6 out of 100

Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley | TrustRadius Reviewer

ChannelAdvisor

Excellent for marketplace sellers with a lot of products - or those with a high turnover of SKUs. Not well suited to the small seller with only a few SKUs to promote. Also probably not suited to someone who only cares about a single marketplace. The real strength of it comes from managing multiple marketplaces through a single system.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

24SevenOffice
7.2
ChannelAdvisor
Pay calculation
24SevenOffice
6.9
ChannelAdvisor
Benefit plan administration
24SevenOffice
7.5
ChannelAdvisor
Direct deposit files
24SevenOffice
5.4
ChannelAdvisor
Salary revision and increment management
24SevenOffice
8.5
ChannelAdvisor
Reimbursement management
24SevenOffice
7.5
ChannelAdvisor

Customization

24SevenOffice
8.0
ChannelAdvisor
API for custom integration
24SevenOffice
9.0
ChannelAdvisor
Plug-ins
24SevenOffice
6.9
ChannelAdvisor

Security

24SevenOffice
7.2
ChannelAdvisor
Single sign-on capability
24SevenOffice
6.9
ChannelAdvisor
Role-based user permissions
24SevenOffice
7.5
ChannelAdvisor

Reporting & Analytics

24SevenOffice
7.1
ChannelAdvisor
Dashboards
24SevenOffice
6.9
ChannelAdvisor
Standard reports
24SevenOffice
8.0
ChannelAdvisor
Custom reports
24SevenOffice
6.3
ChannelAdvisor

General Ledger and Configurable Accounting

24SevenOffice
6.4
ChannelAdvisor
Accounts payable
24SevenOffice
5.8
ChannelAdvisor
Accounts receivable
24SevenOffice
6.3
ChannelAdvisor
Global Financial Support
24SevenOffice
7.4
ChannelAdvisor
Primary and Secondary Ledgers
24SevenOffice
6.9
ChannelAdvisor
Intercompany Accounting
24SevenOffice
5.8
ChannelAdvisor
Localizations
24SevenOffice
7.5
ChannelAdvisor
Journals and Reconciliations
24SevenOffice
5.9
ChannelAdvisor
Enterprise Accounting
24SevenOffice
5.3
ChannelAdvisor
Configurable Accounting
24SevenOffice
7.5
ChannelAdvisor
Centralized Rules Framework
24SevenOffice
5.9
ChannelAdvisor
Standardized Processes
24SevenOffice
5.8
ChannelAdvisor

Inventory Management

24SevenOffice
7.0
ChannelAdvisor
Inventory tracking
24SevenOffice
7.9
ChannelAdvisor
Automatic reordering
24SevenOffice
6.8
ChannelAdvisor
Location management
24SevenOffice
6.9
ChannelAdvisor
Manufacturing module
24SevenOffice
6.4
ChannelAdvisor

Order Management

24SevenOffice
7.7
ChannelAdvisor
Pricing
24SevenOffice
8.0
ChannelAdvisor
Order entry
24SevenOffice
9.0
ChannelAdvisor
Credit card processing
24SevenOffice
6.8
ChannelAdvisor
Cost of goods sold
24SevenOffice
8.4
ChannelAdvisor
Order Orchestration
24SevenOffice
7.3
ChannelAdvisor
End-to-end order visibility
24SevenOffice
7.6
ChannelAdvisor
Order exception Resolution
24SevenOffice
7.0
ChannelAdvisor

Subledger and Financial Process

24SevenOffice
7.3
ChannelAdvisor
Automated Invoice Processing
24SevenOffice
8.0
ChannelAdvisor
Shared Services Payments
24SevenOffice
6.9
ChannelAdvisor
Billings Management
24SevenOffice
5.8
ChannelAdvisor
Customer Receipt Applications
24SevenOffice
7.9
ChannelAdvisor
Customer Collections
24SevenOffice
7.9
ChannelAdvisor
Revenue Recognition
24SevenOffice
7.8
ChannelAdvisor
Cash Management
24SevenOffice
9.0
ChannelAdvisor
Asset Management
24SevenOffice
6.3
ChannelAdvisor
Travel & Expense Management
24SevenOffice
7.8
ChannelAdvisor
Budgetary Control & Encumbrance Accounting
24SevenOffice
5.8
ChannelAdvisor
Period Close
24SevenOffice
6.9
ChannelAdvisor
Transactions Tax
24SevenOffice
8.0
ChannelAdvisor
Subledger Reconciliations
24SevenOffice
6.4
ChannelAdvisor
3rd Party Accounting Systems
24SevenOffice
7.4
ChannelAdvisor

Project Financial Management

24SevenOffice
7.3
ChannelAdvisor
Budgeting and Forecasting
24SevenOffice
8.5
ChannelAdvisor
Project Costing
24SevenOffice
6.8
ChannelAdvisor
Cost Capture
24SevenOffice
8.5
ChannelAdvisor
Capital Project Management
24SevenOffice
6.4
ChannelAdvisor
Customer Invoicing
24SevenOffice
6.3
ChannelAdvisor
Customer Contract Compliance
24SevenOffice
8.5
ChannelAdvisor
Project Revenue Recognition
24SevenOffice
8.0
ChannelAdvisor
Project Financial Performance Analysis
24SevenOffice
7.9
ChannelAdvisor
Project Financials Dashboard
24SevenOffice
5.9
ChannelAdvisor
Real-time Financial Reporting
24SevenOffice
7.0
ChannelAdvisor
Embedded Business Intelligence
24SevenOffice
5.9
ChannelAdvisor
Project Planning Collaboration
24SevenOffice
7.5
ChannelAdvisor

Project Execution Management

24SevenOffice
7.3
ChannelAdvisor
Project Planning and Scheduling
24SevenOffice
8.1
ChannelAdvisor
Project Manager Dashboard
24SevenOffice
7.5
ChannelAdvisor
Resource Manager Dashboard
24SevenOffice
8.0
ChannelAdvisor
Task Insight for Project Managers
24SevenOffice
7.5
ChannelAdvisor
Project Manager Mobile Functionality
24SevenOffice
5.8
ChannelAdvisor
Team Member Task Collaboration
24SevenOffice
6.8
ChannelAdvisor
Team Member Mobile Functionality
24SevenOffice
5.3
ChannelAdvisor
Project Candidate Search
24SevenOffice
6.9
ChannelAdvisor
Project Candidate Comparison and Analysis
24SevenOffice
6.4
ChannelAdvisor
Defineable Resource Pools
24SevenOffice
9.0
ChannelAdvisor
Defineable Resource Pools
24SevenOffice
6.8
ChannelAdvisor
Talent Profiles
24SevenOffice
6.9
ChannelAdvisor
Real-Time Project Reporting
24SevenOffice
8.5
ChannelAdvisor
Absence Management
24SevenOffice
8.0
ChannelAdvisor
Product Lifecycle Management
24SevenOffice
8.0
ChannelAdvisor

Grants Management

24SevenOffice
7.3
ChannelAdvisor
Award Lifecycle Management
24SevenOffice
8.0
ChannelAdvisor
Spending Control
24SevenOffice
6.4
ChannelAdvisor
Indirect Cost Management
24SevenOffice
7.5
ChannelAdvisor
Billing
24SevenOffice
7.4
ChannelAdvisor

Procurement

24SevenOffice
6.8
ChannelAdvisor
Sourcing Team Collaboration
24SevenOffice
7.9
ChannelAdvisor
Sourcing Analysis
24SevenOffice
7.0
ChannelAdvisor
Bids Analyzed and Compared
24SevenOffice
7.0
ChannelAdvisor
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.4
ChannelAdvisor
Contract Authoring
24SevenOffice
7.5
ChannelAdvisor
Contract Compliance Management
24SevenOffice
6.4
ChannelAdvisor
Contract History
24SevenOffice
5.3
ChannelAdvisor
Contract Renewal Automation
24SevenOffice
7.5
ChannelAdvisor
Contract Repository
24SevenOffice
6.5
ChannelAdvisor
Contract Standardization and Enforcement
24SevenOffice
5.8
ChannelAdvisor
Electronic Signatures
24SevenOffice
6.8
ChannelAdvisor
Invoice Automated Matching
24SevenOffice
8.5
ChannelAdvisor
Purchasing Risk and Compliance Management
24SevenOffice
7.5
ChannelAdvisor
Requisitions-to-Purchase Orders Integrated
24SevenOffice
5.8
ChannelAdvisor
Spend Compliance Management
24SevenOffice
6.5
ChannelAdvisor
Supplier Assessment
24SevenOffice
7.5
ChannelAdvisor
Supplier Communication and Collaboration
24SevenOffice
7.5
ChannelAdvisor
Supplier Management
24SevenOffice
5.3
ChannelAdvisor
Supplier Portal
24SevenOffice
5.8
ChannelAdvisor

Risk Management

24SevenOffice
6.8
ChannelAdvisor
Risk Repository
24SevenOffice
7.0
ChannelAdvisor
Control Management
24SevenOffice
8.0
ChannelAdvisor
Control Mapping
24SevenOffice
5.3
ChannelAdvisor
Control Efficiency Assessments
24SevenOffice
6.9
ChannelAdvisor
Automated Control Assessments
24SevenOffice
7.5
ChannelAdvisor
Assessment Capture
24SevenOffice
6.3
ChannelAdvisor
Issue Detection
24SevenOffice
7.0
ChannelAdvisor
Automatic Notification
24SevenOffice
8.1
ChannelAdvisor
Remediation and Certification
24SevenOffice
5.3
ChannelAdvisor

Logistics

24SevenOffice
6.9
ChannelAdvisor
Transportation Planning and Optimization
24SevenOffice
7.5
ChannelAdvisor
Transportation Sourcing Management
24SevenOffice
5.4
ChannelAdvisor
Transportation Process Integration
24SevenOffice
7.0
ChannelAdvisor
Transportation Execution Management
24SevenOffice
7.0
ChannelAdvisor
Freight Payment Automation
24SevenOffice
8.5
ChannelAdvisor
Trade Management
24SevenOffice
5.7
ChannelAdvisor
Trade Regulatory Compliance Management
24SevenOffice
7.9
ChannelAdvisor
Customs Entry Management
24SevenOffice
5.8
ChannelAdvisor
Customs Document Management
24SevenOffice
7.5
ChannelAdvisor
Customs Document Collaboration
24SevenOffice
8.0
ChannelAdvisor
Fulfillment Management
24SevenOffice
5.7
ChannelAdvisor
Inventory Visibility
24SevenOffice
9.0
ChannelAdvisor
Warehouse Workforce Management
24SevenOffice
5.0
ChannelAdvisor

Manufacturing

24SevenOffice
6.6
ChannelAdvisor
Production Process Design
24SevenOffice
8.5
ChannelAdvisor
Supply Chain Business Flows
24SevenOffice
6.9
ChannelAdvisor
Production Management
24SevenOffice
7.9
ChannelAdvisor
Contracted Manufacturing Management
24SevenOffice
5.3
ChannelAdvisor
Configuration Management
24SevenOffice
6.4
ChannelAdvisor
Work Definition
24SevenOffice
5.4
ChannelAdvisor
Work Execution
24SevenOffice
7.5
ChannelAdvisor
Advanced Fulfillment
24SevenOffice
6.4
ChannelAdvisor
Manufacturing Costs
24SevenOffice
5.3
ChannelAdvisor

Supply Chain

24SevenOffice
7.8
ChannelAdvisor
Forecasting
24SevenOffice
8.0
ChannelAdvisor
Inventory Planning
24SevenOffice
9.0
ChannelAdvisor
Multi-tier Supply Chain Planning
24SevenOffice
6.3
ChannelAdvisor
Performance Monitoring
24SevenOffice
7.9
ChannelAdvisor

Product Lifecycle Management

24SevenOffice
7.4
ChannelAdvisor
Ideation Management
24SevenOffice
8.0
ChannelAdvisor
Requirements Management
24SevenOffice
5.8
ChannelAdvisor
Proposal Management
24SevenOffice
4.8
ChannelAdvisor
Innovation Portfolio Management
24SevenOffice
7.0
ChannelAdvisor
Product Master Data Management
24SevenOffice
8.5
ChannelAdvisor
Vendor Portal
24SevenOffice
7.9
ChannelAdvisor
Project Portfolio Management
24SevenOffice
9.5
ChannelAdvisor

Online Storefront

24SevenOffice
ChannelAdvisor
7.7
Product catalog & listings
24SevenOffice
ChannelAdvisor
8.0
Product management
24SevenOffice
ChannelAdvisor
7.0
Bulk product upload
24SevenOffice
ChannelAdvisor
8.7
Branding
24SevenOffice
ChannelAdvisor
7.4
Product variations
24SevenOffice
ChannelAdvisor
7.7
Website integration
24SevenOffice
ChannelAdvisor
8.7
Visual customization
24SevenOffice
ChannelAdvisor
8.4
CMS
24SevenOffice
ChannelAdvisor
6.0

Online Payment System

24SevenOffice
ChannelAdvisor
10.0
eCommerce security
24SevenOffice
ChannelAdvisor
10.0

eCommerce Marketing

24SevenOffice
ChannelAdvisor
7.4
Promotions & discounts
24SevenOffice
ChannelAdvisor
8.0
Personalized recommendations
24SevenOffice
ChannelAdvisor
9.0
SEO
24SevenOffice
ChannelAdvisor
5.0

eCommerce Business Management

24SevenOffice
ChannelAdvisor
8.7
Multi-site management
24SevenOffice
ChannelAdvisor
9.0
Order processing
24SevenOffice
ChannelAdvisor
9.5
Inventory management
24SevenOffice
ChannelAdvisor
8.0
Shipping
24SevenOffice
ChannelAdvisor
7.5
Custom functionality
24SevenOffice
ChannelAdvisor
9.5

Pros

24SevenOffice

  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
Anonymous | TrustRadius Reviewer

ChannelAdvisor

  • Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
  • One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
  • Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
  • Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
  • Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
Taylor Amon | TrustRadius Reviewer

Cons

24SevenOffice

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley | TrustRadius Reviewer

ChannelAdvisor

  • Lack of customization, documentation, tutorials, support for the premium webstore
  • Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
  • Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
  • It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

24SevenOffice

No score
No answers yet
No answers on this topic

ChannelAdvisor

ChannelAdvisor 7.0
Based on 3 answers
Without ChannelAdvisor, our business wouldn't be where it is today so the idea of NOT renewing is out of the question. By not renewing we would have to hire more employees and have more of a workload for existing employees. By keeping costs low and employees effecient we have been able to grow exponentially.
MATTHEW MITCHELL | TrustRadius Reviewer

Implementation Rating

24SevenOffice

No score
No answers yet
No answers on this topic

ChannelAdvisor

ChannelAdvisor 8.0
Based on 1 answer
Better control of scope between the resources on both sides involved would allow for better change management.
Brent Boutwell | TrustRadius Reviewer

Alternatives Considered

24SevenOffice

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
Anonymous | TrustRadius Reviewer

ChannelAdvisor

Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
Blake Baron | TrustRadius Reviewer

Return on Investment

24SevenOffice

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley | TrustRadius Reviewer

ChannelAdvisor

  • This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
  • Once set up well, it has some advantages that help with sale increases and fewer headaches.
  • We now use the same amount of people but have absorbed about 25% more business coming in.
Kim Hoogenboom | TrustRadius Reviewer

Pricing Details

24SevenOffice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ChannelAdvisor

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

24SevenOffice
5.8
ChannelAdvisor
6.6

Likelihood to Renew

24SevenOffice
ChannelAdvisor
7.0

Implementation Rating

24SevenOffice
ChannelAdvisor
8.0

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