What users are saying about
15 Ratings
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Top Rated
355 Ratings
15 Ratings
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Score 6 out of 100

NetSuite

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Top Rated
355 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley | TrustRadius Reviewer

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

24SevenOffice
7.2
NetSuite
5.8
Pay calculation
24SevenOffice
6.9
NetSuite
6.5
Benefit plan administration
24SevenOffice
7.5
NetSuite
5.1
Direct deposit files
24SevenOffice
5.4
NetSuite
5.1
Salary revision and increment management
24SevenOffice
8.5
NetSuite
6.0
Reimbursement management
24SevenOffice
7.5
NetSuite
6.1

Customization

24SevenOffice
8.0
NetSuite
7.1
API for custom integration
24SevenOffice
9.0
NetSuite
7.2
Plug-ins
24SevenOffice
6.9
NetSuite
7.0

Security

24SevenOffice
7.2
NetSuite
8.1
Single sign-on capability
24SevenOffice
6.9
NetSuite
8.3
Role-based user permissions
24SevenOffice
7.5
NetSuite
8.0

Reporting & Analytics

24SevenOffice
7.1
NetSuite
6.9
Dashboards
24SevenOffice
6.9
NetSuite
7.1
Standard reports
24SevenOffice
8.0
NetSuite
6.9
Custom reports
24SevenOffice
6.4
NetSuite
6.8

General Ledger and Configurable Accounting

24SevenOffice
6.4
NetSuite
7.0
Accounts payable
24SevenOffice
5.9
NetSuite
7.6
Accounts receivable
24SevenOffice
6.4
NetSuite
7.7
Global Financial Support
24SevenOffice
7.4
NetSuite
7.2
Primary and Secondary Ledgers
24SevenOffice
6.9
NetSuite
8.1
Intercompany Accounting
24SevenOffice
5.9
NetSuite
7.3
Localizations
24SevenOffice
7.5
NetSuite
8.1
Journals and Reconciliations
24SevenOffice
5.9
NetSuite
7.4
Enterprise Accounting
24SevenOffice
5.4
NetSuite
7.8
Configurable Accounting
24SevenOffice
7.5
NetSuite
8.0
Centralized Rules Framework
24SevenOffice
5.9
NetSuite
6.6
Standardized Processes
24SevenOffice
5.9
NetSuite
8.0

Inventory Management

24SevenOffice
7.0
NetSuite
6.1
Inventory tracking
24SevenOffice
7.9
NetSuite
6.8
Automatic reordering
24SevenOffice
6.9
NetSuite
6.1
Location management
24SevenOffice
6.9
NetSuite
6.4
Manufacturing module
24SevenOffice
6.4
NetSuite
5.3

Order Management

24SevenOffice
7.8
NetSuite
7.3
Pricing
24SevenOffice
8.0
NetSuite
7.3
Order entry
24SevenOffice
9.0
NetSuite
6.9
Credit card processing
24SevenOffice
6.9
NetSuite
7.6
Cost of goods sold
24SevenOffice
8.4
NetSuite
7.3
Order Orchestration
24SevenOffice
7.4
NetSuite
7.4
End-to-end order visibility
24SevenOffice
7.6
NetSuite
7.6
Order exception Resolution
24SevenOffice
7.0
NetSuite
6.9

Subledger and Financial Process

24SevenOffice
7.3
NetSuite
7.1
Automated Invoice Processing
24SevenOffice
8.0
NetSuite
7.6
Shared Services Payments
24SevenOffice
6.9
NetSuite
6.8
Billings Management
24SevenOffice
5.9
NetSuite
7.2
Customer Receipt Applications
24SevenOffice
7.9
NetSuite
7.4
Customer Collections
24SevenOffice
7.9
NetSuite
7.7
Revenue Recognition
24SevenOffice
7.9
NetSuite
8.0
Cash Management
24SevenOffice
9.0
NetSuite
7.0
Asset Management
24SevenOffice
6.4
NetSuite
6.1
Travel & Expense Management
24SevenOffice
7.9
NetSuite
6.6
Budgetary Control & Encumbrance Accounting
24SevenOffice
5.9
NetSuite
7.1
Period Close
24SevenOffice
6.9
NetSuite
8.0
Transactions Tax
24SevenOffice
8.0
NetSuite
7.3
Subledger Reconciliations
24SevenOffice
6.4
NetSuite
7.2
3rd Party Accounting Systems
24SevenOffice
7.4
NetSuite
6.1

Project Financial Management

24SevenOffice
7.3
NetSuite
6.5
Budgeting and Forecasting
24SevenOffice
8.5
NetSuite
5.9
Project Costing
24SevenOffice
6.9
NetSuite
6.5
Cost Capture
24SevenOffice
8.5
NetSuite
7.1
Capital Project Management
24SevenOffice
6.4
NetSuite
6.6
Customer Invoicing
24SevenOffice
6.4
NetSuite
7.2
Customer Contract Compliance
24SevenOffice
8.5
NetSuite
7.8
Project Revenue Recognition
24SevenOffice
8.0
NetSuite
6.7
Project Financial Performance Analysis
24SevenOffice
7.9
NetSuite
6.7
Project Financials Dashboard
24SevenOffice
5.9
NetSuite
6.5
Real-time Financial Reporting
24SevenOffice
7.0
NetSuite
7.0
Embedded Business Intelligence
24SevenOffice
5.9
NetSuite
5.2
Project Planning Collaboration
24SevenOffice
7.5
NetSuite
5.4

Project Execution Management

24SevenOffice
7.3
NetSuite
6.3
Project Planning and Scheduling
24SevenOffice
8.1
NetSuite
5.8
Project Manager Dashboard
24SevenOffice
7.5
NetSuite
5.5
Resource Manager Dashboard
24SevenOffice
8.0
NetSuite
4.9
Task Insight for Project Managers
24SevenOffice
7.5
NetSuite
6.2
Project Manager Mobile Functionality
24SevenOffice
5.9
NetSuite
6.8
Team Member Task Collaboration
24SevenOffice
6.9
NetSuite
6.1
Team Member Mobile Functionality
24SevenOffice
5.4
NetSuite
6.9
Project Candidate Search
24SevenOffice
6.9
NetSuite
6.5
Project Candidate Comparison and Analysis
24SevenOffice
6.4
NetSuite
6.5
Defineable Resource Pools
24SevenOffice
9.0
NetSuite
6.5
Defineable Resource Pools
24SevenOffice
6.9
NetSuite
6.5
Talent Profiles
24SevenOffice
6.9
NetSuite
6.0
Real-Time Project Reporting
24SevenOffice
8.5
NetSuite
6.5
Absence Management
24SevenOffice
8.0
NetSuite
6.9
Product Lifecycle Management
24SevenOffice
8.0
NetSuite
7.1

Grants Management

24SevenOffice
7.3
NetSuite
6.8
Award Lifecycle Management
24SevenOffice
8.0
NetSuite
6.9
Spending Control
24SevenOffice
6.4
NetSuite
7.0
Indirect Cost Management
24SevenOffice
7.5
NetSuite
7.0
Billing
24SevenOffice
7.4
NetSuite
6.0

Procurement

24SevenOffice
6.8
NetSuite
6.8
Sourcing Team Collaboration
24SevenOffice
7.9
NetSuite
7.7
Sourcing Analysis
24SevenOffice
7.0
NetSuite
6.7
Bids Analyzed and Compared
24SevenOffice
7.0
NetSuite
6.6
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.4
NetSuite
5.7
Contract Authoring
24SevenOffice
7.5
NetSuite
6.4
Contract Compliance Management
24SevenOffice
6.4
NetSuite
6.4
Contract History
24SevenOffice
5.4
NetSuite
6.4
Contract Renewal Automation
24SevenOffice
7.5
NetSuite
6.2
Contract Repository
24SevenOffice
6.5
NetSuite
6.2
Contract Standardization and Enforcement
24SevenOffice
5.9
NetSuite
6.0
Electronic Signatures
24SevenOffice
6.9
NetSuite
6.7
Invoice Automated Matching
24SevenOffice
8.5
NetSuite
6.7
Purchasing Risk and Compliance Management
24SevenOffice
7.5
NetSuite
7.1
Requisitions-to-Purchase Orders Integrated
24SevenOffice
5.9
NetSuite
7.6
Spend Compliance Management
24SevenOffice
6.5
NetSuite
7.7
Supplier Assessment
24SevenOffice
7.5
NetSuite
7.1
Supplier Communication and Collaboration
24SevenOffice
7.5
NetSuite
7.4
Supplier Management
24SevenOffice
5.4
NetSuite
7.8
Supplier Portal
24SevenOffice
5.9
NetSuite
6.9

Risk Management

24SevenOffice
6.8
NetSuite
6.7
Risk Repository
24SevenOffice
7.0
NetSuite
7.0
Control Management
24SevenOffice
8.0
NetSuite
6.6
Control Mapping
24SevenOffice
5.4
NetSuite
6.5
Control Efficiency Assessments
24SevenOffice
6.9
NetSuite
6.5
Automated Control Assessments
24SevenOffice
7.5
NetSuite
6.5
Assessment Capture
24SevenOffice
6.4
NetSuite
7.0
Issue Detection
24SevenOffice
7.0
NetSuite
7.0
Automatic Notification
24SevenOffice
8.1
NetSuite
7.0
Remediation and Certification
24SevenOffice
5.4
NetSuite
6.5

Logistics

24SevenOffice
7.0
NetSuite
4.8
Transportation Planning and Optimization
24SevenOffice
7.5
NetSuite
5.3
Transportation Sourcing Management
24SevenOffice
5.4
NetSuite
5.4
Transportation Process Integration
24SevenOffice
7.0
NetSuite
6.0
Transportation Execution Management
24SevenOffice
7.0
NetSuite
4.5
Freight Payment Automation
24SevenOffice
8.5
NetSuite
4.5
Trade Management
24SevenOffice
5.8
NetSuite
4.1
Trade Regulatory Compliance Management
24SevenOffice
7.9
NetSuite
6.2
Customs Entry Management
24SevenOffice
5.9
NetSuite
4.5
Customs Document Management
24SevenOffice
7.5
NetSuite
3.6
Customs Document Collaboration
24SevenOffice
8.0
NetSuite
3.2
Fulfillment Management
24SevenOffice
5.8
NetSuite
4.8
Inventory Visibility
24SevenOffice
9.0
NetSuite
5.7
Warehouse Workforce Management
24SevenOffice
5.0
NetSuite
4.7

Manufacturing

24SevenOffice
6.7
NetSuite
5.5
Production Process Design
24SevenOffice
8.5
NetSuite
5.4
Supply Chain Business Flows
24SevenOffice
6.9
NetSuite
4.6
Production Management
24SevenOffice
7.9
NetSuite
4.6
Contracted Manufacturing Management
24SevenOffice
5.4
NetSuite
4.4
Configuration Management
24SevenOffice
6.4
NetSuite
7.9
Work Definition
24SevenOffice
5.4
NetSuite
3.9
Work Execution
24SevenOffice
7.5
NetSuite
4.7
Advanced Fulfillment
24SevenOffice
6.4
NetSuite
7.4
Manufacturing Costs
24SevenOffice
5.4
NetSuite
6.8

Supply Chain

24SevenOffice
7.8
NetSuite
5.3
Forecasting
24SevenOffice
8.0
NetSuite
5.0
Inventory Planning
24SevenOffice
9.0
NetSuite
4.2
Multi-tier Supply Chain Planning
24SevenOffice
6.4
NetSuite
6.8
Performance Monitoring
24SevenOffice
7.9
NetSuite
5.0

Product Lifecycle Management

24SevenOffice
7.4
NetSuite
5.0
Ideation Management
24SevenOffice
8.0
NetSuite
4.9
Requirements Management
24SevenOffice
5.9
NetSuite
7.2
Proposal Management
24SevenOffice
4.9
NetSuite
4.0
Innovation Portfolio Management
24SevenOffice
7.0
NetSuite
4.4
Product Master Data Management
24SevenOffice
8.5
NetSuite
4.3
Vendor Portal
24SevenOffice
7.9
NetSuite
5.3
Project Portfolio Management
24SevenOffice
9.5
NetSuite
4.9

Pros

24SevenOffice

  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
Anonymous | TrustRadius Reviewer

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Cons

24SevenOffice

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley | TrustRadius Reviewer

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Likelihood to Renew

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Reliability and Availability

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Performance

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support Rating

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

In-Person Training

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Online Training

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Implementation Rating

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

24SevenOffice

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
Anonymous | TrustRadius Reviewer

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Scalability

24SevenOffice

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Return on Investment

24SevenOffice

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley | TrustRadius Reviewer

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Pricing Details

24SevenOffice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

24SevenOffice
5.9
NetSuite
6.8

Likelihood to Renew

24SevenOffice
NetSuite
8.0

Usability

24SevenOffice
NetSuite
9.0

Reliability and Availability

24SevenOffice
NetSuite
9.4

Performance

24SevenOffice
NetSuite
7.7

Support Rating

24SevenOffice
NetSuite
1.0

In-Person Training

24SevenOffice
NetSuite
7.3

Online Training

24SevenOffice
NetSuite
8.0

Implementation Rating

24SevenOffice
NetSuite
7.3

Scalability

24SevenOffice
NetSuite
8.4

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