What users are saying about
15 Ratings

NetSuite

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Top Rated
293 Ratings
15 Ratings
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Score 5.8 out of 101

NetSuite

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Top Rated
293 Ratings
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Score 7.6 out of 101

Add comparison

Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley profile photo

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA profile photo

Feature Rating Comparison

Payroll Management

24SevenOffice
7.2
NetSuite
8.0
Pay calculation
24SevenOffice
7.0
NetSuite
9.0
Benefit plan administration
24SevenOffice
7.5
NetSuite
7.0
Direct deposit files
24SevenOffice
5.5
NetSuite
8.0
Salary revision and increment management
24SevenOffice
8.5
NetSuite
7.1
Reimbursement management
24SevenOffice
7.5
NetSuite
9.0

Customization

24SevenOffice
8.0
NetSuite
8.2
API for custom integration
24SevenOffice
9.0
NetSuite
8.6
Plug-ins
24SevenOffice
7.0
NetSuite
7.8

Security

24SevenOffice
7.2
NetSuite
9.0
Single sign-on capability
24SevenOffice
7.0
NetSuite
9.1
Role-based user permissions
24SevenOffice
7.5
NetSuite
9.0

Reporting & Analytics

24SevenOffice
7.2
NetSuite
8.4
Dashboards
24SevenOffice
7.0
NetSuite
8.2
Standard reports
24SevenOffice
8.0
NetSuite
8.5
Custom reports
24SevenOffice
6.5
NetSuite
8.5

General Ledger and Configurable Accounting

24SevenOffice
6.5
NetSuite
7.5
Accounts payable
24SevenOffice
6.0
NetSuite
8.7
Accounts receivable
24SevenOffice
6.5
NetSuite
8.8
Global Financial Support
24SevenOffice
7.5
NetSuite
8.1
Primary and Secondary Ledgers
24SevenOffice
7.0
NetSuite
9.2
Intercompany Accounting
24SevenOffice
6.0
NetSuite
8.5
Localizations
24SevenOffice
7.5
NetSuite
8.5
Journals and Reconciliations
24SevenOffice
6.0
NetSuite
8.7
Enterprise Accounting
24SevenOffice
5.5
NetSuite
8.5
Configurable Accounting
24SevenOffice
7.5
NetSuite
8.5
Centralized Rules Framework
24SevenOffice
6.0
NetSuite
8.1
Standardized Processes
24SevenOffice
6.0
NetSuite
8.4

Inventory Management

24SevenOffice
7.1
NetSuite
8.3
Inventory tracking
24SevenOffice
8.0
NetSuite
8.5
Automatic reordering
24SevenOffice
7.0
NetSuite
8.1
Location management
24SevenOffice
7.0
NetSuite
8.7
Manufacturing module
24SevenOffice
6.5
NetSuite
7.7

Order Management

24SevenOffice
7.8
NetSuite
8.7
Pricing
24SevenOffice
8.0
NetSuite
8.7
Order entry
24SevenOffice
9.0
NetSuite
8.8
Credit card processing
24SevenOffice
7.0
NetSuite
8.7
Cost of goods sold
24SevenOffice
8.5
NetSuite
8.5
Order Orchestration
24SevenOffice
7.5
NetSuite
8.7
End-to-end order visibility
24SevenOffice
7.5
NetSuite
8.8
Order exception Resolution
24SevenOffice
7.0
NetSuite
8.8

Subledger and Financial Process

24SevenOffice
7.4
NetSuite
8.2
Automated Invoice Processing
24SevenOffice
8.0
NetSuite
8.4
Shared Services Payments
24SevenOffice
7.0
NetSuite
8.3
Billings Management
24SevenOffice
6.0
NetSuite
8.4
Customer Receipt Applications
24SevenOffice
8.0
NetSuite
8.3
Customer Collections
24SevenOffice
8.0
NetSuite
8.2
Revenue Recognition
24SevenOffice
8.0
NetSuite
8.3
Cash Management
24SevenOffice
9.0
NetSuite
8.0
Asset Management
24SevenOffice
6.5
NetSuite
7.9
Travel & Expense Management
24SevenOffice
8.0
NetSuite
7.2
Budgetary Control & Encumbrance Accounting
24SevenOffice
6.0
NetSuite
8.1
Period Close
24SevenOffice
7.0
NetSuite
8.7
Transactions Tax
24SevenOffice
8.0
NetSuite
8.3
Subledger Reconciliations
24SevenOffice
6.5
NetSuite
8.3
3rd Party Accounting Systems
24SevenOffice
7.5
NetSuite
9.1

Project Financial Management

24SevenOffice
7.3
NetSuite
7.8
Budgeting and Forecasting
24SevenOffice
8.5
NetSuite
7.4
Project Costing
24SevenOffice
7.0
NetSuite
7.1
Cost Capture
24SevenOffice
8.5
NetSuite
7.8
Capital Project Management
24SevenOffice
6.5
NetSuite
6.2
Customer Invoicing
24SevenOffice
6.5
NetSuite
8.4
Customer Contract Compliance
24SevenOffice
8.5
NetSuite
9.4
Project Revenue Recognition
24SevenOffice
8.0
NetSuite
8.2
Project Financial Performance Analysis
24SevenOffice
8.0
NetSuite
7.8
Project Financials Dashboard
24SevenOffice
6.0
NetSuite
7.6
Real-time Financial Reporting
24SevenOffice
7.0
NetSuite
8.4
Embedded Business Intelligence
24SevenOffice
6.0
NetSuite
8.1
Project Planning Collaboration
24SevenOffice
7.5
NetSuite
7.1

Project Execution Management

24SevenOffice
7.4
NetSuite
6.5
Project Planning and Scheduling
24SevenOffice
8.0
NetSuite
7.5
Project Manager Dashboard
24SevenOffice
7.5
NetSuite
6.9
Resource Manager Dashboard
24SevenOffice
8.0
NetSuite
7.0
Task Insight for Project Managers
24SevenOffice
7.5
NetSuite
5.6
Project Manager Mobile Functionality
24SevenOffice
6.0
NetSuite
5.3
Team Member Task Collaboration
24SevenOffice
7.0
NetSuite
4.8
Team Member Mobile Functionality
24SevenOffice
5.5
NetSuite
6.6
Project Candidate Search
24SevenOffice
7.0
NetSuite
Project Candidate Comparison and Analysis
24SevenOffice
6.5
NetSuite
Defineable Resource Pools
24SevenOffice
9.0
NetSuite
Defineable Resource Pools
24SevenOffice
7.0
NetSuite
Talent Profiles
24SevenOffice
7.0
NetSuite
Real-Time Project Reporting
24SevenOffice
8.5
NetSuite
7.4
Absence Management
24SevenOffice
8.0
NetSuite
4.0
Product Lifecycle Management
24SevenOffice
8.0
NetSuite
10.0

Grants Management

24SevenOffice
7.4
NetSuite
8.7
Award Lifecycle Management
24SevenOffice
8.0
NetSuite
8.0
Spending Control
24SevenOffice
6.5
NetSuite
8.6
Indirect Cost Management
24SevenOffice
7.5
NetSuite
8.6
Billing
24SevenOffice
7.5
NetSuite
9.6

Procurement

24SevenOffice
6.8
NetSuite
7.6
Sourcing Team Collaboration
24SevenOffice
8.0
NetSuite
9.0
Sourcing Analysis
24SevenOffice
7.0
NetSuite
7.0
Bids Analyzed and Compared
24SevenOffice
7.0
NetSuite
8.0
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.5
NetSuite
9.0
Contract Authoring
24SevenOffice
7.5
NetSuite
7.2
Contract Compliance Management
24SevenOffice
6.5
NetSuite
8.0
Contract History
24SevenOffice
5.5
NetSuite
8.0
Contract Renewal Automation
24SevenOffice
7.5
NetSuite
7.0
Contract Repository
24SevenOffice
6.5
NetSuite
7.0
Contract Standardization and Enforcement
24SevenOffice
6.0
NetSuite
6.0
Electronic Signatures
24SevenOffice
7.0
NetSuite
8.0
Invoice Automated Matching
24SevenOffice
8.5
NetSuite
7.4
Purchasing Risk and Compliance Management
24SevenOffice
7.5
NetSuite
9.0
Requisitions-to-Purchase Orders Integrated
24SevenOffice
6.0
NetSuite
7.7
Spend Compliance Management
24SevenOffice
6.5
NetSuite
6.5
Supplier Assessment
24SevenOffice
7.5
NetSuite
7.5
Supplier Communication and Collaboration
24SevenOffice
7.5
NetSuite
8.0
Supplier Management
24SevenOffice
5.5
NetSuite
7.7
Supplier Portal
24SevenOffice
6.0
NetSuite
6.0

Risk Management

24SevenOffice
6.9
NetSuite
7.6
Risk Repository
24SevenOffice
7.0
NetSuite
8.0
Control Management
24SevenOffice
8.0
NetSuite
9.5
Control Mapping
24SevenOffice
5.5
NetSuite
9.0
Control Efficiency Assessments
24SevenOffice
7.0
NetSuite
Automated Control Assessments
24SevenOffice
7.5
NetSuite
Assessment Capture
24SevenOffice
6.5
NetSuite
Issue Detection
24SevenOffice
7.0
NetSuite
6.0
Automatic Notification
24SevenOffice
8.0
NetSuite
7.0
Remediation and Certification
24SevenOffice
5.5
NetSuite
6.0

Logistics

24SevenOffice
7.0
NetSuite
8.4
Transportation Planning and Optimization
24SevenOffice
7.5
NetSuite
9.3
Transportation Sourcing Management
24SevenOffice
5.5
NetSuite
9.6
Transportation Process Integration
24SevenOffice
7.0
NetSuite
9.3
Transportation Execution Management
24SevenOffice
7.0
NetSuite
8.8
Freight Payment Automation
24SevenOffice
8.5
NetSuite
8.8
Trade Management
24SevenOffice
6.0
NetSuite
8.8
Trade Regulatory Compliance Management
24SevenOffice
8.0
NetSuite
7.0
Customs Entry Management
24SevenOffice
6.0
NetSuite
8.8
Customs Document Management
24SevenOffice
7.5
NetSuite
7.0
Customs Document Collaboration
24SevenOffice
8.0
NetSuite
6.0
Fulfillment Management
24SevenOffice
6.0
NetSuite
8.6
Inventory Visibility
24SevenOffice
9.0
NetSuite
8.6
Warehouse Workforce Management
24SevenOffice
5.0
NetSuite
8.0

Manufacturing

24SevenOffice
6.7
NetSuite
7.7
Production Process Design
24SevenOffice
8.5
NetSuite
7.5
Supply Chain Business Flows
24SevenOffice
7.0
NetSuite
8.0
Production Management
24SevenOffice
8.0
NetSuite
8.0
Contracted Manufacturing Management
24SevenOffice
5.5
NetSuite
8.0
Configuration Management
24SevenOffice
6.5
NetSuite
8.5
Work Definition
24SevenOffice
5.5
NetSuite
6.5
Work Execution
24SevenOffice
7.5
NetSuite
6.0
Advanced Fulfillment
24SevenOffice
6.5
NetSuite
7.5
Manufacturing Costs
24SevenOffice
5.5
NetSuite
8.9

Supply Chain

24SevenOffice
7.9
NetSuite
8.5
Forecasting
24SevenOffice
8.0
NetSuite
7.6
Inventory Planning
24SevenOffice
9.0
NetSuite
7.9
Multi-tier Supply Chain Planning
24SevenOffice
6.5
NetSuite
9.2
Performance Monitoring
24SevenOffice
8.0
NetSuite
9.4

Product Lifecycle Management

24SevenOffice
7.4
NetSuite
7.9
Ideation Management
24SevenOffice
8.0
NetSuite
8.0
Requirements Management
24SevenOffice
6.0
NetSuite
8.0
Proposal Management
24SevenOffice
5.0
NetSuite
8.0
Innovation Portfolio Management
24SevenOffice
7.0
NetSuite
8.0
Product Master Data Management
24SevenOffice
8.5
NetSuite
7.0
Vendor Portal
24SevenOffice
8.0
NetSuite
8.2
Project Portfolio Management
24SevenOffice
9.5
NetSuite
8.0

Pros

  • Invoicing is a strength. The invoices produced are clear, correct and legible.
  • We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
  • Installation of the software is a snap due to the cloud solution.
Clinton Verley profile photo
  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA profile photo

Cons

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley profile photo
  • I dislike the fact that setting it up is a real pain. The process takes months and if you do not hire a certified partner it's completely imposible to make it work.
  • I also dislike the fact that the User Experience is a little bit complex. There are so many options in each view, that sometimes you just get lost in it.
Nicolas Costa Ossa profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
NetSuite8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker profile photo

Usability

No score
No answers yet
No answers on this topic
NetSuite9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
NetSuite9.4
Based on 13 answers
We never had downtime.
Felix Garbuz profile photo

Performance

No score
No answers yet
No answers on this topic
NetSuite7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts profile photo

Support

No score
No answers yet
No answers on this topic
NetSuite1.0
Based on 10 answers
It has gotten better in last year or two, but as an experienced NetSuite user, I know more than many of the support reps and have to escalate. You cannot directly go higher, unless you are partner who pays for partner support.

I have the general complaint that they don’t always fix the things you want i.e. bug fixes etc. but I have gotten used to it. I average finding one defect every week, however they are usually small and unimportant. The pace of product development feels slow for this day and age. But as an admin, I don’t think I would want to go through more than two releases/year
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
NetSuite7.3
Based on 2 answers
The general Admin training is good but very soft for the high technical stuff
Felix Garbuz profile photo

Online Training

No score
No answers yet
No answers on this topic
NetSuite8.0
Based on 7 answers
Online training is quite strong. I have used for specific pieces of functionality.However it is not sufficient in all areas.
No photo available

Implementation

No score
No answers yet
No answers on this topic
NetSuite7.3
Based on 9 answers
Plan ahead and have all the people you need committed to the project.
Susan Fisher profile photo

Alternatives Considered

We selected 24SevenOffice because the vendor made a lot of promises and demos related to network uptime and features. None of this ended up being exactly correct in real life. I have never used any other PM software so I can't really speak to how it compares in a lot of those ways.
Clinton Verley profile photo
Netsuite is much less expensive than SAP and easier to implement and use.
I have not seen the Quickbooks enterprise edition - we upgraded from QuickBooks Pro and Netsuite handles multiple users much better than QuickBooks did 6 years ago.
BigCommerce has more ecommerce features but does not handle financials at all or as well as Netsuite so a separate accounting system is necessary if using BigCommerce instead of an integrated package like Netsuite. Ditto for Shopify Plus.
Cindy Rumpf Novack profile photo

Scalability

No score
No answers yet
No answers on this topic
NetSuite8.4
Based on 5 answers
We have been able to scale our business 25X without any major overhaul with Netsuite. Its dashboard setup makes onboarding new employees very easy and allows data to be shared across multiple offices. Its cloud setup does not put any pressure on IT to scale servers or other infrastructure. We have been able to become much more efficient in all aspects of the business.
Aaron Kleinhandler profile photo

Return on Investment

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley profile photo
  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack profile photo

Pricing Details

24SevenOffice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

NetSuite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details