24SevenOffice vs ORION Enterprise

• Invoicing is a strength. The invoices produced are clear, correct and legible.
• We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
• Installation of the software is a snap due to the cloud solution.

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• Hardware monitoring is the main reason we bought the product, and we use it to monitor over 4,000 servers.
• It also great for network monitoring, although we use other products for this function also. This is mostly because we are a big, siloed organization and is less to do with any issues with the functionality provided.
• Application monitoring is also a capability of Orion. We have experimented with its function, but we have not rolled it out full-scale.

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• Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
• The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
• We have had to pay for any support on the above issues.

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• You still need other tools, so it is not a true enterprise solution. We still use products like Splunk for detailed log info and ThousandEyes to see when/where users are logging into our apps. There are also other products in use like ExtraHop and Dynatrace, but I believe that is more a function of my organization and less to do with product capabilities.
• Sales methodology is very different because they don't travel and have a rep out in front of you. They do everything remotely, so if you are a big company this may take some getting used to.
• The licensing/contracting model is unique. Everything is recurring on a set of data every year. They don't do MSA or SOW, just agree to the EULA and pay for the product. Again, I think this is different than what most large companies are used to.

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• We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
• That said the network issues represent lost hours/money.
• The added training is also expensive.

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• We have gained tremendous value from Orion enterprises device data and monitoring. It allows us to see what devices in our network are having problems or need attention.
• The alerting engine in Orion is very powerful and can be configured to meet the needs of the customer.
• Networking mapping and monitoring is also very powerful and provides real-time information about network up and downtime.

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