What users are saying about
15 Ratings
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Score 5.8 out of 101
6 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley profile photo

ORION Enterprise

Orion is a great tool for monitoring your devices and network. It is extremely reliable and provides power information and metrics regarding availability. It also has a nice alerting engine that can be set up based on the customer's needs. Overall the tool is powerful and very flexible when configured correctly.
No photo available

Feature Rating Comparison

Payroll Management

24SevenOffice
7.2
ORION Enterprise
Pay calculation
24SevenOffice
7.0
ORION Enterprise
Benefit plan administration
24SevenOffice
7.5
ORION Enterprise
Direct deposit files
24SevenOffice
5.5
ORION Enterprise
Salary revision and increment management
24SevenOffice
8.5
ORION Enterprise
Reimbursement management
24SevenOffice
7.5
ORION Enterprise

Customization

24SevenOffice
8.0
ORION Enterprise
10.0
API for custom integration
24SevenOffice
9.0
ORION Enterprise
10.0
Plug-ins
24SevenOffice
7.0
ORION Enterprise
10.0

Security

24SevenOffice
7.2
ORION Enterprise
10.0
Single sign-on capability
24SevenOffice
7.0
ORION Enterprise
10.0
Role-based user permissions
24SevenOffice
7.5
ORION Enterprise
10.0

Reporting & Analytics

24SevenOffice
7.2
ORION Enterprise
10.0
Dashboards
24SevenOffice
7.0
ORION Enterprise
10.0
Standard reports
24SevenOffice
8.0
ORION Enterprise
10.0
Custom reports
24SevenOffice
6.5
ORION Enterprise
10.0

General Ledger and Configurable Accounting

24SevenOffice
6.5
ORION Enterprise
Accounts payable
24SevenOffice
6.0
ORION Enterprise
Accounts receivable
24SevenOffice
6.5
ORION Enterprise
Global Financial Support
24SevenOffice
7.5
ORION Enterprise
Primary and Secondary Ledgers
24SevenOffice
7.0
ORION Enterprise
Intercompany Accounting
24SevenOffice
6.0
ORION Enterprise
Localizations
24SevenOffice
7.5
ORION Enterprise
Journals and Reconciliations
24SevenOffice
6.0
ORION Enterprise
Enterprise Accounting
24SevenOffice
5.5
ORION Enterprise
Configurable Accounting
24SevenOffice
7.5
ORION Enterprise
Centralized Rules Framework
24SevenOffice
6.0
ORION Enterprise
Standardized Processes
24SevenOffice
6.0
ORION Enterprise

Inventory Management

24SevenOffice
7.1
ORION Enterprise
9.0
Inventory tracking
24SevenOffice
8.0
ORION Enterprise
9.0
Automatic reordering
24SevenOffice
7.0
ORION Enterprise
9.0
Location management
24SevenOffice
7.0
ORION Enterprise
9.0
Manufacturing module
24SevenOffice
6.5
ORION Enterprise
9.0

Order Management

24SevenOffice
7.8
ORION Enterprise
8.0
Pricing
24SevenOffice
8.0
ORION Enterprise
8.0
Order entry
24SevenOffice
9.0
ORION Enterprise
8.0
Credit card processing
24SevenOffice
7.0
ORION Enterprise
8.0
Cost of goods sold
24SevenOffice
8.5
ORION Enterprise
8.0
Order Orchestration
24SevenOffice
7.5
ORION Enterprise
8.0
End-to-end order visibility
24SevenOffice
7.5
ORION Enterprise
8.0
Order exception Resolution
24SevenOffice
7.0
ORION Enterprise
8.0

Subledger and Financial Process

24SevenOffice
7.4
ORION Enterprise
Automated Invoice Processing
24SevenOffice
8.0
ORION Enterprise
Shared Services Payments
24SevenOffice
7.0
ORION Enterprise
Billings Management
24SevenOffice
6.0
ORION Enterprise
Customer Receipt Applications
24SevenOffice
8.0
ORION Enterprise
Customer Collections
24SevenOffice
8.0
ORION Enterprise
Revenue Recognition
24SevenOffice
8.0
ORION Enterprise
Cash Management
24SevenOffice
9.0
ORION Enterprise
Asset Management
24SevenOffice
6.5
ORION Enterprise
Travel & Expense Management
24SevenOffice
8.0
ORION Enterprise
Budgetary Control & Encumbrance Accounting
24SevenOffice
6.0
ORION Enterprise
Period Close
24SevenOffice
7.0
ORION Enterprise
Transactions Tax
24SevenOffice
8.0
ORION Enterprise
Subledger Reconciliations
24SevenOffice
6.5
ORION Enterprise
3rd Party Accounting Systems
24SevenOffice
7.5
ORION Enterprise

Project Financial Management

24SevenOffice
7.3
ORION Enterprise
Budgeting and Forecasting
24SevenOffice
8.5
ORION Enterprise
Project Costing
24SevenOffice
7.0
ORION Enterprise
Cost Capture
24SevenOffice
8.5
ORION Enterprise
Capital Project Management
24SevenOffice
6.5
ORION Enterprise
Customer Invoicing
24SevenOffice
6.5
ORION Enterprise
Customer Contract Compliance
24SevenOffice
8.5
ORION Enterprise
Project Revenue Recognition
24SevenOffice
8.0
ORION Enterprise
Project Financial Performance Analysis
24SevenOffice
8.0
ORION Enterprise
Project Financials Dashboard
24SevenOffice
6.0
ORION Enterprise
Real-time Financial Reporting
24SevenOffice
7.0
ORION Enterprise
Embedded Business Intelligence
24SevenOffice
6.0
ORION Enterprise
Project Planning Collaboration
24SevenOffice
7.5
ORION Enterprise

Project Execution Management

24SevenOffice
7.4
ORION Enterprise
Project Planning and Scheduling
24SevenOffice
8.0
ORION Enterprise
Project Manager Dashboard
24SevenOffice
7.5
ORION Enterprise
Resource Manager Dashboard
24SevenOffice
8.0
ORION Enterprise
Task Insight for Project Managers
24SevenOffice
7.5
ORION Enterprise
Project Manager Mobile Functionality
24SevenOffice
6.0
ORION Enterprise
Team Member Task Collaboration
24SevenOffice
7.0
ORION Enterprise
Team Member Mobile Functionality
24SevenOffice
5.5
ORION Enterprise
Project Candidate Search
24SevenOffice
7.0
ORION Enterprise
Project Candidate Comparison and Analysis
24SevenOffice
6.5
ORION Enterprise
Defineable Resource Pools
24SevenOffice
9.0
ORION Enterprise
Defineable Resource Pools
24SevenOffice
7.0
ORION Enterprise
Talent Profiles
24SevenOffice
7.0
ORION Enterprise
Real-Time Project Reporting
24SevenOffice
8.5
ORION Enterprise
Absence Management
24SevenOffice
8.0
ORION Enterprise
Product Lifecycle Management
24SevenOffice
8.0
ORION Enterprise

Grants Management

24SevenOffice
7.4
ORION Enterprise
9.0
Award Lifecycle Management
24SevenOffice
8.0
ORION Enterprise
9.0
Spending Control
24SevenOffice
6.5
ORION Enterprise
9.0
Indirect Cost Management
24SevenOffice
7.5
ORION Enterprise
9.0
Billing
24SevenOffice
7.5
ORION Enterprise

Procurement

24SevenOffice
6.8
ORION Enterprise
Sourcing Team Collaboration
24SevenOffice
8.0
ORION Enterprise
Sourcing Analysis
24SevenOffice
7.0
ORION Enterprise
Bids Analyzed and Compared
24SevenOffice
7.0
ORION Enterprise
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.5
ORION Enterprise
Contract Authoring
24SevenOffice
7.5
ORION Enterprise
Contract Compliance Management
24SevenOffice
6.5
ORION Enterprise
Contract History
24SevenOffice
5.5
ORION Enterprise
Contract Renewal Automation
24SevenOffice
7.5
ORION Enterprise
Contract Repository
24SevenOffice
6.5
ORION Enterprise
Contract Standardization and Enforcement
24SevenOffice
6.0
ORION Enterprise
Electronic Signatures
24SevenOffice
7.0
ORION Enterprise
Invoice Automated Matching
24SevenOffice
8.5
ORION Enterprise
Purchasing Risk and Compliance Management
24SevenOffice
7.5
ORION Enterprise
Requisitions-to-Purchase Orders Integrated
24SevenOffice
6.0
ORION Enterprise
Spend Compliance Management
24SevenOffice
6.5
ORION Enterprise
Supplier Assessment
24SevenOffice
7.5
ORION Enterprise
Supplier Communication and Collaboration
24SevenOffice
7.5
ORION Enterprise
Supplier Management
24SevenOffice
5.5
ORION Enterprise
Supplier Portal
24SevenOffice
6.0
ORION Enterprise

Risk Management

24SevenOffice
6.9
ORION Enterprise
8.2
Risk Repository
24SevenOffice
7.0
ORION Enterprise
8.0
Control Management
24SevenOffice
8.0
ORION Enterprise
8.0
Control Mapping
24SevenOffice
5.5
ORION Enterprise
7.0
Control Efficiency Assessments
24SevenOffice
7.0
ORION Enterprise
8.0
Automated Control Assessments
24SevenOffice
7.5
ORION Enterprise
8.0
Assessment Capture
24SevenOffice
6.5
ORION Enterprise
8.0
Issue Detection
24SevenOffice
7.0
ORION Enterprise
9.0
Automatic Notification
24SevenOffice
8.0
ORION Enterprise
9.0
Remediation and Certification
24SevenOffice
5.5
ORION Enterprise
9.0

Logistics

24SevenOffice
7.0
ORION Enterprise
Transportation Planning and Optimization
24SevenOffice
7.5
ORION Enterprise
Transportation Sourcing Management
24SevenOffice
5.5
ORION Enterprise
Transportation Process Integration
24SevenOffice
7.0
ORION Enterprise
Transportation Execution Management
24SevenOffice
7.0
ORION Enterprise
Freight Payment Automation
24SevenOffice
8.5
ORION Enterprise
Trade Management
24SevenOffice
6.0
ORION Enterprise
Trade Regulatory Compliance Management
24SevenOffice
8.0
ORION Enterprise
Customs Entry Management
24SevenOffice
6.0
ORION Enterprise
Customs Document Management
24SevenOffice
7.5
ORION Enterprise
Customs Document Collaboration
24SevenOffice
8.0
ORION Enterprise
Fulfillment Management
24SevenOffice
6.0
ORION Enterprise
Inventory Visibility
24SevenOffice
9.0
ORION Enterprise
Warehouse Workforce Management
24SevenOffice
5.0
ORION Enterprise

Manufacturing

24SevenOffice
6.7
ORION Enterprise
Production Process Design
24SevenOffice
8.5
ORION Enterprise
Supply Chain Business Flows
24SevenOffice
7.0
ORION Enterprise
Production Management
24SevenOffice
8.0
ORION Enterprise
Contracted Manufacturing Management
24SevenOffice
5.5
ORION Enterprise
Configuration Management
24SevenOffice
6.5
ORION Enterprise
Work Definition
24SevenOffice
5.5
ORION Enterprise
Work Execution
24SevenOffice
7.5
ORION Enterprise
Advanced Fulfillment
24SevenOffice
6.5
ORION Enterprise
Manufacturing Costs
24SevenOffice
5.5
ORION Enterprise

Supply Chain

24SevenOffice
7.9
ORION Enterprise
Forecasting
24SevenOffice
8.0
ORION Enterprise
Inventory Planning
24SevenOffice
9.0
ORION Enterprise
Multi-tier Supply Chain Planning
24SevenOffice
6.5
ORION Enterprise
Performance Monitoring
24SevenOffice
8.0
ORION Enterprise

Product Lifecycle Management

24SevenOffice
7.4
ORION Enterprise
8.1
Ideation Management
24SevenOffice
8.0
ORION Enterprise
8.0
Requirements Management
24SevenOffice
6.0
ORION Enterprise
8.0
Proposal Management
24SevenOffice
5.0
ORION Enterprise
8.0
Innovation Portfolio Management
24SevenOffice
7.0
ORION Enterprise
8.0
Product Master Data Management
24SevenOffice
8.5
ORION Enterprise
8.0
Vendor Portal
24SevenOffice
8.0
ORION Enterprise
9.0
Project Portfolio Management
24SevenOffice
9.5
ORION Enterprise
8.0

Pros

  • Invoicing is a strength. The invoices produced are clear, correct and legible.
  • We have found some decent time-saving solutions within its project management suite, including an excellent task organizer.
  • Installation of the software is a snap due to the cloud solution.
Clinton Verley profile photo
  • Hardware monitoring is the main reason we bought the product, and we use it to monitor over 4,000 servers.
  • It also great for network monitoring, although we use other products for this function also. This is mostly because we are a big, siloed organization and is less to do with any issues with the functionality provided.
  • Application monitoring is also a capability of Orion. We have experimented with its function, but we have not rolled it out full-scale.
No photo available

Cons

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley profile photo
  • You still need other tools, so it is not a true enterprise solution. We still use products like Splunk for detailed log info and ThousandEyes to see when/where users are logging into our apps. There are also other products in use like ExtraHop and Dynatrace, but I believe that is more a function of my organization and less to do with product capabilities.
  • Sales methodology is very different because they don't travel and have a rep out in front of you. They do everything remotely, so if you are a big company this may take some getting used to.
  • The licensing/contracting model is unique. Everything is recurring on a set of data every year. They don't do MSA or SOW, just agree to the EULA and pay for the product. Again, I think this is different than what most large companies are used to.
No photo available

Alternatives Considered

We selected 24SevenOffice because the vendor made a lot of promises and demos related to network uptime and features. None of this ended up being exactly correct in real life. I have never used any other PM software so I can't really speak to how it compares in a lot of those ways.
Clinton Verley profile photo
We use Orion for a very specific use case and do not leverage all the available functions of the tools. I do think the product is very capable and the different modules are very powerful. We are a big company and we already had several systems in place that provide the same functions. We use Orion specifically for monitoring our devices and network.
No photo available

Return on Investment

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley profile photo
  • We have gained tremendous value from Orion enterprises device data and monitoring. It allows us to see what devices in our network are having problems or need attention.
  • The alerting engine in Orion is very powerful and can be configured to meet the needs of the customer.
  • Networking mapping and monitoring is also very powerful and provides real-time information about network up and downtime.
No photo available

Pricing Details

24SevenOffice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

ORION Enterprise

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details