24SevenOffice vs Upland PSA

What users are saying about

Score 6 out of 10

Based on 15 reviews and ratings

Score 4.6 out of 10

Based on 12 reviews and ratings

Feature Rating Comparison

24SevenOffice

Upland PSA

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

24SevenOffice

Upland PSA

API for custom integration

Plug-ins

24SevenOffice

Upland PSA

Single sign-on capability

Role-based user permissions

24SevenOffice

Upland PSA

Dashboards

Standard reports

Custom reports

24SevenOffice

Upland PSA

Accounts payable

Accounts receivable

Global Financial Support

Primary and Secondary Ledgers

Intercompany Accounting

Localizations

Journals and Reconciliations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Standardized Processes

24SevenOffice

Upland PSA

Inventory tracking

Automatic reordering

Location management

Manufacturing module

24SevenOffice

Upland PSA

Pricing

Order entry

Credit card processing

Cost of goods sold

Order Orchestration

End-to-end order visibility

Order exception Resolution

24SevenOffice

Upland PSA

Automated Invoice Processing

Shared Services Payments

Billings Management

Customer Receipt Applications

Customer Collections

Revenue Recognition

Cash Management

Asset Management

Travel & Expense Management

Budgetary Control & Encumbrance Accounting

Period Close

Transactions Tax

Subledger Reconciliations

3rd Party Accounting Systems

24SevenOffice

Upland PSA

Budgeting and Forecasting

Project Costing

Cost Capture

Capital Project Management

Customer Invoicing

Customer Contract Compliance

Project Revenue Recognition

Project Financial Performance Analysis

Project Financials Dashboard

Real-time Financial Reporting

Embedded Business Intelligence

Project Planning Collaboration

24SevenOffice

Upland PSA

Project Planning and Scheduling

Project Manager Dashboard

Resource Manager Dashboard

Task Insight for Project Managers

Project Manager Mobile Functionality

Team Member Task Collaboration

Team Member Mobile Functionality

Project Candidate Search

Project Candidate Comparison and Analysis

Defineable Resource Pools

Talent Profiles

Real-Time Project Reporting

Absence Management

Product Lifecycle Management

24SevenOffice

Upland PSA

Award Lifecycle Management

Spending Control

Indirect Cost Management

Billing

24SevenOffice

Upland PSA

Sourcing Team Collaboration

Sourcing Analysis

Bids Analyzed and Compared

Catalog Shopping E-Commerce for Employees

Contract Authoring

Contract Compliance Management

Contract History

Contract Renewal Automation

Contract Repository

Contract Standardization and Enforcement

Electronic Signatures

Invoice Automated Matching

Purchasing Risk and Compliance Management

Requisitions-to-Purchase Orders Integrated

Spend Compliance Management

Supplier Assessment

Supplier Communication and Collaboration

Supplier Management

Supplier Portal

24SevenOffice

Upland PSA

Risk Repository

Control Management

Control Mapping

Control Efficiency Assessments

Automated Control Assessments

Assessment Capture

Issue Detection

Automatic Notification

Remediation and Certification

24SevenOffice

Upland PSA

Transportation Planning and Optimization

Transportation Sourcing Management

Transportation Process Integration

Transportation Execution Management

Freight Payment Automation

Trade Management

Trade Regulatory Compliance Management

Customs Entry Management

Customs Document Management

Customs Document Collaboration

Fulfillment Management

Inventory Visibility

Warehouse Workforce Management

24SevenOffice

Upland PSA

Production Process Design

Supply Chain Business Flows

Production Management

Contracted Manufacturing Management

Configuration Management

Work Definition

Work Execution

Advanced Fulfillment

Manufacturing Costs

24SevenOffice

Upland PSA

Forecasting

Inventory Planning

Multi-tier Supply Chain Planning

Performance Monitoring

24SevenOffice

Upland PSA

Ideation Management

Requirements Management

Proposal Management

Innovation Portfolio Management

Product Master Data Management

Vendor Portal

Project Portfolio Management

24SevenOffice

Upland PSA

Task Management

Resource Management

Gantt Charts

Scheduling

Workflow Automation

Team Collaboration

Support for Agile Methodology

Support for Waterfall Methodology

Document Management

Email integration

Mobile Access

Timesheet Tracking

Change request and Case Management

Budget and Expense Management

24SevenOffice

Upland PSA

Invoicing

Project & financial reporting

Pros

Excellent UI that is easy to use. All features are a breeze.
Because of the depth at which it has data, it can be used very well.
Its integration with other ERP software is also possible for better analysis.

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Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

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We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
Tenrox has a great email reminder system for when people need to submit or approve timesheets.

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Christopher Kramer

Senior Staff Accountant

Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees

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Cons

Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
We have had to pay for any support on the above issues.

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Clinton Verley

Senior Analyst, Operations

Aurora Health CareHospital & Health Care, 10,001+ employees

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Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
(The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

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Verified User

Administrator in Finance and Accounting

Staffing and Recruiting Company, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Upland PSA 7.0

Based on 6 answers

I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

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Verified User

Project Manager in Information Technology

Computer Software Company, 11-50 employees

View all 6 answers on this topic

Usability

No score

No answers yet

No answers on this topic

Upland PSA 8.0

Based on 1 answer

I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

View all 1 answers on this topic

Support Rating

No score

No answers yet

No answers on this topic

Upland PSA 9.0

Based on 1 answer

The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

Upland PSA 9.0

Based on 1 answer

The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

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Verified User

Administrator in Finance and Accounting

Oil & Energy Company, 201-500 employees

View all 1 answers on this topic

Alternatives Considered

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

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Verified User

Professional in Information Technology

Financial Services Company, 10,001+ employees

View all 2 answers on this topic

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

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Verified User

Professional in Customer Service

Marketing and Advertising Company, 201-500 employees

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Return on Investment

We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
That said the network issues represent lost hours/money.
The added training is also expensive.

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Clinton Verley

Senior Analyst, Operations

Aurora Health CareHospital & Health Care, 10,001+ employees

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Increased time tracking accuracy
Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
increased awareness of project pain points and successes

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Verified User

Analyst in Information Technology

Food Production Company, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Rating Summary

24SevenOffice

Upland PSA

24SevenOffice

Upland PSA

24SevenOffice

Upland PSA

24SevenOffice

Upland PSA

24SevenOffice

Upland PSA

Likelihood to Recommend

24SevenOffice

Upland PSA

Feature Rating Comparison

Pay calculation

Benefit plan administration

Direct deposit files

Salary revision and increment management

Reimbursement management

API for custom integration

Plug-ins

Single sign-on capability

Role-based user permissions

Dashboards

Standard reports

Custom reports

Accounts payable

Accounts receivable

Global Financial Support

Primary and Secondary Ledgers

Intercompany Accounting

Localizations

Journals and Reconciliations

Enterprise Accounting

Configurable Accounting

Centralized Rules Framework

Standardized Processes

Inventory tracking

Automatic reordering

Location management

Manufacturing module

Pricing

Order entry

Credit card processing

Cost of goods sold

Order Orchestration

End-to-end order visibility

Order exception Resolution

Automated Invoice Processing

Shared Services Payments

Billings Management

Customer Receipt Applications

Customer Collections

Revenue Recognition

Cash Management

Asset Management

Travel & Expense Management

Budgetary Control & Encumbrance Accounting

Period Close

Transactions Tax

Subledger Reconciliations

3rd Party Accounting Systems

Budgeting and Forecasting

Project Costing

Cost Capture

Capital Project Management

Customer Invoicing

Customer Contract Compliance

Project Revenue Recognition

Project Financial Performance Analysis

Project Financials Dashboard

Real-time Financial Reporting

Embedded Business Intelligence

Project Planning Collaboration

Project Planning and Scheduling

Project Manager Dashboard

Resource Manager Dashboard

Task Insight for Project Managers

Project Manager Mobile Functionality

Team Member Task Collaboration

Team Member Mobile Functionality

Project Candidate Search

Project Candidate Comparison and Analysis

Defineable Resource Pools

Defineable Resource Pools

Talent Profiles

Real-Time Project Reporting

Absence Management

Product Lifecycle Management

Award Lifecycle Management