What users are saying about
15 Ratings
12 Ratings
15 Ratings
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Score 6 out of 100
12 Ratings
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Score 4.6 out of 100

Likelihood to Recommend

24SevenOffice

I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Clinton Verley | TrustRadius Reviewer

Upland PSA

We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

24SevenOffice
7.2
Upland PSA
Pay calculation
24SevenOffice
6.9
Upland PSA
Benefit plan administration
24SevenOffice
7.5
Upland PSA
Direct deposit files
24SevenOffice
5.4
Upland PSA
Salary revision and increment management
24SevenOffice
8.5
Upland PSA
Reimbursement management
24SevenOffice
7.5
Upland PSA

Customization

24SevenOffice
8.0
Upland PSA
API for custom integration
24SevenOffice
9.0
Upland PSA
Plug-ins
24SevenOffice
6.9
Upland PSA

Security

24SevenOffice
7.2
Upland PSA
Single sign-on capability
24SevenOffice
6.9
Upland PSA
Role-based user permissions
24SevenOffice
7.5
Upland PSA

Reporting & Analytics

24SevenOffice
7.1
Upland PSA
Dashboards
24SevenOffice
6.9
Upland PSA
Standard reports
24SevenOffice
8.0
Upland PSA
Custom reports
24SevenOffice
6.4
Upland PSA

General Ledger and Configurable Accounting

24SevenOffice
6.4
Upland PSA
Accounts payable
24SevenOffice
5.9
Upland PSA
Accounts receivable
24SevenOffice
6.4
Upland PSA
Global Financial Support
24SevenOffice
7.4
Upland PSA
Primary and Secondary Ledgers
24SevenOffice
6.9
Upland PSA
Intercompany Accounting
24SevenOffice
5.9
Upland PSA
Localizations
24SevenOffice
7.5
Upland PSA
Journals and Reconciliations
24SevenOffice
5.9
Upland PSA
Enterprise Accounting
24SevenOffice
5.4
Upland PSA
Configurable Accounting
24SevenOffice
7.5
Upland PSA
Centralized Rules Framework
24SevenOffice
5.9
Upland PSA
Standardized Processes
24SevenOffice
5.9
Upland PSA

Inventory Management

24SevenOffice
7.0
Upland PSA
Inventory tracking
24SevenOffice
7.9
Upland PSA
Automatic reordering
24SevenOffice
6.9
Upland PSA
Location management
24SevenOffice
6.9
Upland PSA
Manufacturing module
24SevenOffice
6.4
Upland PSA

Order Management

24SevenOffice
7.7
Upland PSA
Pricing
24SevenOffice
8.0
Upland PSA
Order entry
24SevenOffice
9.0
Upland PSA
Credit card processing
24SevenOffice
6.9
Upland PSA
Cost of goods sold
24SevenOffice
8.4
Upland PSA
Order Orchestration
24SevenOffice
7.4
Upland PSA
End-to-end order visibility
24SevenOffice
7.6
Upland PSA
Order exception Resolution
24SevenOffice
7.0
Upland PSA

Subledger and Financial Process

24SevenOffice
7.3
Upland PSA
Automated Invoice Processing
24SevenOffice
8.0
Upland PSA
Shared Services Payments
24SevenOffice
6.9
Upland PSA
Billings Management
24SevenOffice
5.9
Upland PSA
Customer Receipt Applications
24SevenOffice
7.9
Upland PSA
Customer Collections
24SevenOffice
7.9
Upland PSA
Revenue Recognition
24SevenOffice
7.9
Upland PSA
Cash Management
24SevenOffice
9.0
Upland PSA
Asset Management
24SevenOffice
6.4
Upland PSA
Travel & Expense Management
24SevenOffice
7.9
Upland PSA
Budgetary Control & Encumbrance Accounting
24SevenOffice
5.9
Upland PSA
Period Close
24SevenOffice
6.9
Upland PSA
Transactions Tax
24SevenOffice
8.0
Upland PSA
Subledger Reconciliations
24SevenOffice
6.4
Upland PSA
3rd Party Accounting Systems
24SevenOffice
7.4
Upland PSA

Project Financial Management

24SevenOffice
7.3
Upland PSA
Budgeting and Forecasting
24SevenOffice
8.5
Upland PSA
Project Costing
24SevenOffice
6.9
Upland PSA
Cost Capture
24SevenOffice
8.5
Upland PSA
Capital Project Management
24SevenOffice
6.4
Upland PSA
Customer Invoicing
24SevenOffice
6.4
Upland PSA
Customer Contract Compliance
24SevenOffice
8.5
Upland PSA
Project Revenue Recognition
24SevenOffice
8.0
Upland PSA
Project Financial Performance Analysis
24SevenOffice
7.9
Upland PSA
Project Financials Dashboard
24SevenOffice
5.9
Upland PSA
Real-time Financial Reporting
24SevenOffice
7.0
Upland PSA
Embedded Business Intelligence
24SevenOffice
5.9
Upland PSA
Project Planning Collaboration
24SevenOffice
7.5
Upland PSA

Project Execution Management

24SevenOffice
7.3
Upland PSA
Project Planning and Scheduling
24SevenOffice
8.1
Upland PSA
Project Manager Dashboard
24SevenOffice
7.5
Upland PSA
Resource Manager Dashboard
24SevenOffice
8.0
Upland PSA
Task Insight for Project Managers
24SevenOffice
7.5
Upland PSA
Project Manager Mobile Functionality
24SevenOffice
5.9
Upland PSA
Team Member Task Collaboration
24SevenOffice
6.9
Upland PSA
Team Member Mobile Functionality
24SevenOffice
5.4
Upland PSA
Project Candidate Search
24SevenOffice
6.9
Upland PSA
Project Candidate Comparison and Analysis
24SevenOffice
6.4
Upland PSA
Defineable Resource Pools
24SevenOffice
9.0
Upland PSA
Defineable Resource Pools
24SevenOffice
6.9
Upland PSA
Talent Profiles
24SevenOffice
6.9
Upland PSA
Real-Time Project Reporting
24SevenOffice
8.5
Upland PSA
Absence Management
24SevenOffice
8.0
Upland PSA
Product Lifecycle Management
24SevenOffice
8.0
Upland PSA

Grants Management

24SevenOffice
7.3
Upland PSA
Award Lifecycle Management
24SevenOffice
8.0
Upland PSA
Spending Control
24SevenOffice
6.4
Upland PSA
Indirect Cost Management
24SevenOffice
7.5
Upland PSA
Billing
24SevenOffice
7.4
Upland PSA

Procurement

24SevenOffice
6.8
Upland PSA
Sourcing Team Collaboration
24SevenOffice
7.9
Upland PSA
Sourcing Analysis
24SevenOffice
7.0
Upland PSA
Bids Analyzed and Compared
24SevenOffice
7.0
Upland PSA
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.4
Upland PSA
Contract Authoring
24SevenOffice
7.5
Upland PSA
Contract Compliance Management
24SevenOffice
6.4
Upland PSA
Contract History
24SevenOffice
5.4
Upland PSA
Contract Renewal Automation
24SevenOffice
7.5
Upland PSA
Contract Repository
24SevenOffice
6.5
Upland PSA
Contract Standardization and Enforcement
24SevenOffice
5.9
Upland PSA
Electronic Signatures
24SevenOffice
6.9
Upland PSA
Invoice Automated Matching
24SevenOffice
8.5
Upland PSA
Purchasing Risk and Compliance Management
24SevenOffice
7.5
Upland PSA
Requisitions-to-Purchase Orders Integrated
24SevenOffice
5.9
Upland PSA
Spend Compliance Management
24SevenOffice
6.5
Upland PSA
Supplier Assessment
24SevenOffice
7.5
Upland PSA
Supplier Communication and Collaboration
24SevenOffice
7.5
Upland PSA
Supplier Management
24SevenOffice
5.4
Upland PSA
Supplier Portal
24SevenOffice
5.9
Upland PSA

Risk Management

24SevenOffice
6.8
Upland PSA
Risk Repository
24SevenOffice
7.0
Upland PSA
Control Management
24SevenOffice
8.0
Upland PSA
Control Mapping
24SevenOffice
5.4
Upland PSA
Control Efficiency Assessments
24SevenOffice
6.9
Upland PSA
Automated Control Assessments
24SevenOffice
7.5
Upland PSA
Assessment Capture
24SevenOffice
6.4
Upland PSA
Issue Detection
24SevenOffice
7.0
Upland PSA
Automatic Notification
24SevenOffice
8.1
Upland PSA
Remediation and Certification
24SevenOffice
5.4
Upland PSA

Logistics

24SevenOffice
7.0
Upland PSA
Transportation Planning and Optimization
24SevenOffice
7.5
Upland PSA
Transportation Sourcing Management
24SevenOffice
5.4
Upland PSA
Transportation Process Integration
24SevenOffice
7.0
Upland PSA
Transportation Execution Management
24SevenOffice
7.0
Upland PSA
Freight Payment Automation
24SevenOffice
8.5
Upland PSA
Trade Management
24SevenOffice
5.8
Upland PSA
Trade Regulatory Compliance Management
24SevenOffice
7.9
Upland PSA
Customs Entry Management
24SevenOffice
5.9
Upland PSA
Customs Document Management
24SevenOffice
7.5
Upland PSA
Customs Document Collaboration
24SevenOffice
8.0
Upland PSA
Fulfillment Management
24SevenOffice
5.8
Upland PSA
Inventory Visibility
24SevenOffice
9.0
Upland PSA
Warehouse Workforce Management
24SevenOffice
5.0
Upland PSA

Manufacturing

24SevenOffice
6.7
Upland PSA
Production Process Design
24SevenOffice
8.5
Upland PSA
Supply Chain Business Flows
24SevenOffice
6.9
Upland PSA
Production Management
24SevenOffice
7.9
Upland PSA
Contracted Manufacturing Management
24SevenOffice
5.4
Upland PSA
Configuration Management
24SevenOffice
6.4
Upland PSA
Work Definition
24SevenOffice
5.4
Upland PSA
Work Execution
24SevenOffice
7.5
Upland PSA
Advanced Fulfillment
24SevenOffice
6.4
Upland PSA
Manufacturing Costs
24SevenOffice
5.4
Upland PSA

Supply Chain

24SevenOffice
7.8
Upland PSA
Forecasting
24SevenOffice
8.0
Upland PSA
Inventory Planning
24SevenOffice
9.0
Upland PSA
Multi-tier Supply Chain Planning
24SevenOffice
6.4
Upland PSA
Performance Monitoring
24SevenOffice
7.9
Upland PSA

Product Lifecycle Management

24SevenOffice
7.4
Upland PSA
Ideation Management
24SevenOffice
8.0
Upland PSA
Requirements Management
24SevenOffice
5.9
Upland PSA
Proposal Management
24SevenOffice
4.9
Upland PSA
Innovation Portfolio Management
24SevenOffice
7.0
Upland PSA
Product Master Data Management
24SevenOffice
8.5
Upland PSA
Vendor Portal
24SevenOffice
7.9
Upland PSA
Project Portfolio Management
24SevenOffice
9.5
Upland PSA

Project Management

24SevenOffice
Upland PSA
3.7
Task Management
24SevenOffice
Upland PSA
3.0
Resource Management
24SevenOffice
Upland PSA
3.0
Gantt Charts
24SevenOffice
Upland PSA
8.0
Scheduling
24SevenOffice
Upland PSA
3.0
Workflow Automation
24SevenOffice
Upland PSA
2.0
Team Collaboration
24SevenOffice
Upland PSA
1.0
Support for Agile Methodology
24SevenOffice
Upland PSA
7.9
Support for Waterfall Methodology
24SevenOffice
Upland PSA
6.9
Document Management
24SevenOffice
Upland PSA
2.0
Email integration
24SevenOffice
Upland PSA
2.0
Mobile Access
24SevenOffice
Upland PSA
4.5
Timesheet Tracking
24SevenOffice
Upland PSA
2.0
Change request and Case Management
24SevenOffice
Upland PSA
5.2
Budget and Expense Management
24SevenOffice
Upland PSA
1.0

Professional Services Automation

24SevenOffice
Upland PSA
10.0
Invoicing
24SevenOffice
Upland PSA
10.0
Project & financial reporting
24SevenOffice
Upland PSA
10.0

Pros

24SevenOffice

  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
Anonymous | TrustRadius Reviewer

Upland PSA

  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Christopher Kramer | TrustRadius Reviewer

Cons

24SevenOffice

  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Clinton Verley | TrustRadius Reviewer

Upland PSA

  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Anonymous | TrustRadius Reviewer

Likelihood to Renew

24SevenOffice

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Anonymous | TrustRadius Reviewer

Usability

24SevenOffice

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Anonymous | TrustRadius Reviewer

Support Rating

24SevenOffice

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Anonymous | TrustRadius Reviewer

Implementation Rating

24SevenOffice

No score
No answers yet
No answers on this topic

Upland PSA

Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Anonymous | TrustRadius Reviewer

Alternatives Considered

24SevenOffice

24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
Anonymous | TrustRadius Reviewer

Upland PSA

The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Anonymous | TrustRadius Reviewer

Return on Investment

24SevenOffice

  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Clinton Verley | TrustRadius Reviewer

Upland PSA

  • Increased time tracking accuracy
  • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
  • increased awareness of project pain points and successes
Anonymous | TrustRadius Reviewer

Pricing Details

24SevenOffice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Upland PSA

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

24SevenOffice
5.9
Upland PSA
1.0

Likelihood to Renew

24SevenOffice
Upland PSA
7.0

Usability

24SevenOffice
Upland PSA
8.0

Support Rating

24SevenOffice
Upland PSA
9.0

Implementation Rating

24SevenOffice
Upland PSA
9.0

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