What users are saying about

24SevenOffice vs Upland PSA

24SevenOffice
17 Ratings
Upland PSA
14 Ratings

24SevenOffice

17 Ratings
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Score 10 out of 100

Based on 17 reviews and ratings

Upland PSA

14 Ratings
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Score 6 out of 100

Based on 14 reviews and ratings

Feature Set Ratings

    Payroll Management

    7.1

    24SevenOffice

    71%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 5/5 features
    24SevenOffice ranks higher in 5/5 features

    Pay calculation

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Benefit plan administration

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Direct deposit files

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Salary revision and increment management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Reimbursement management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Customization

    7.9

    24SevenOffice

    79%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 2/2 features
    24SevenOffice ranks higher in 2/2 features

    API for custom integration

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Plug-ins

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Security

    7.0

    24SevenOffice

    70%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 2/2 features
    24SevenOffice ranks higher in 2/2 features

    Single sign-on capability

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    6.9

    24SevenOffice

    69%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 3/3 features
    24SevenOffice ranks higher in 3/3 features

    Dashboards

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Standard reports

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Custom reports

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    General Ledger and Configurable Accounting

    6.1

    24SevenOffice

    61%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 11/11 features
    24SevenOffice ranks higher in 11/11 features

    Accounts payable

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Accounts receivable

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Global Financial Support

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Primary and Secondary Ledgers

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Intercompany Accounting

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Localizations

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Journals and Reconciliations

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Enterprise Accounting

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Configurable Accounting

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Centralized Rules Framework

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Standardized Processes

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Inventory Management

    6.8

    24SevenOffice

    68%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 4/4 features
    24SevenOffice ranks higher in 4/4 features

    Inventory tracking

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Automatic reordering

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Location management

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Manufacturing module

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Order Management

    7.6

    24SevenOffice

    76%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 7/7 features
    24SevenOffice ranks higher in 7/7 features

    Pricing

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Order entry

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Credit card processing

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Cost of goods sold

    8.1
    81%
    2 Ratings
    N/A
    0 Ratings

    Order Orchestration

    6.8
    68%
    2 Ratings
    N/A
    0 Ratings

    End-to-end order visibility

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Order exception Resolution

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Subledger and Financial Process

    7.1

    24SevenOffice

    71%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 14/14 features
    24SevenOffice ranks higher in 14/14 features

    Automated Invoice Processing

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Shared Services Payments

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Billings Management

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Customer Receipt Applications

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Customer Collections

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Revenue Recognition

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Cash Management

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Asset Management

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Travel & Expense Management

    7.5
    75%
    2 Ratings
    N/A
    0 Ratings

    Budgetary Control & Encumbrance Accounting

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Period Close

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Transactions Tax

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Subledger Reconciliations

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    3rd Party Accounting Systems

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Project Financial Management

    7.1

    24SevenOffice

    71%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 12/12 features
    24SevenOffice ranks higher in 12/12 features

    Budgeting and Forecasting

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Project Costing

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Cost Capture

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Capital Project Management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Customer Invoicing

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Customer Contract Compliance

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Project Revenue Recognition

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Project Financial Performance Analysis

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Project Financials Dashboard

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Real-time Financial Reporting

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Embedded Business Intelligence

    5.7
    57%
    2 Ratings
    N/A
    0 Ratings

    Project Planning Collaboration

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Project Execution Management

    7.1

    24SevenOffice

    71%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 15/15 features
    24SevenOffice ranks higher in 15/15 features

    Project Planning and Scheduling

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Project Manager Dashboard

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Resource Manager Dashboard

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Task Insight for Project Managers

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Project Manager Mobile Functionality

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Team Member Task Collaboration

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Team Member Mobile Functionality

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Project Candidate Search

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Project Candidate Comparison and Analysis

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Defineable Resource Pools

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Defineable Resource Pools

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Talent Profiles

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Real-Time Project Reporting

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Absence Management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Product Lifecycle Management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Grants Management

    7.1

    24SevenOffice

    71%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 4/4 features
    24SevenOffice ranks higher in 4/4 features

    Award Lifecycle Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Spending Control

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Indirect Cost Management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Billing

    7.1
    71%
    2 Ratings
    N/A
    0 Ratings

    Procurement

    6.6

    24SevenOffice

    66%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 19/19 features
    24SevenOffice ranks higher in 19/19 features

    Sourcing Team Collaboration

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Sourcing Analysis

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Bids Analyzed and Compared

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Catalog Shopping E-Commerce for Employees

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Contract Authoring

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Contract Compliance Management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Contract History

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Contract Renewal Automation

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Contract Repository

    6.4
    64%
    2 Ratings
    N/A
    0 Ratings

    Contract Standardization and Enforcement

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Electronic Signatures

    6.5
    65%
    2 Ratings
    N/A
    0 Ratings

    Invoice Automated Matching

    8.4
    84%
    2 Ratings
    N/A
    0 Ratings

    Purchasing Risk and Compliance Management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Requisitions-to-Purchase Orders Integrated

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Spend Compliance Management

    6.4
    64%
    2 Ratings
    N/A
    0 Ratings

    Supplier Assessment

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Supplier Communication and Collaboration

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Supplier Management

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Supplier Portal

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Risk Management

    6.7

    24SevenOffice

    67%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 9/9 features
    24SevenOffice ranks higher in 9/9 features

    Risk Repository

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Control Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Control Mapping

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Control Efficiency Assessments

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Automated Control Assessments

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Assessment Capture

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Issue Detection

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Automatic Notification

    8.3
    83%
    2 Ratings
    N/A
    0 Ratings

    Remediation and Certification

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Logistics

    6.8

    24SevenOffice

    68%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 13/13 features
    24SevenOffice ranks higher in 13/13 features

    Transportation Planning and Optimization

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Transportation Sourcing Management

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Transportation Process Integration

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Transportation Execution Management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Freight Payment Automation

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Trade Management

    5.2
    52%
    2 Ratings
    N/A
    0 Ratings

    Trade Regulatory Compliance Management

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Customs Entry Management

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Customs Document Management

    7.4
    74%
    2 Ratings
    N/A
    0 Ratings

    Customs Document Collaboration

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Fulfillment Management

    5.2
    52%
    2 Ratings
    N/A
    0 Ratings

    Inventory Visibility

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Warehouse Workforce Management

    5.0
    50%
    1 Rating
    N/A
    0 Ratings

    Manufacturing

    6.4

    24SevenOffice

    64%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 9/9 features
    24SevenOffice ranks higher in 9/9 features

    Production Process Design

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Supply Chain Business Flows

    6.7
    67%
    2 Ratings
    N/A
    0 Ratings

    Production Management

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Contracted Manufacturing Management

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Configuration Management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Work Definition

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Work Execution

    7.6
    76%
    2 Ratings
    N/A
    0 Ratings

    Advanced Fulfillment

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Manufacturing Costs

    4.8
    48%
    2 Ratings
    N/A
    0 Ratings

    Supply Chain

    7.6

    24SevenOffice

    76%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 4/4 features
    24SevenOffice ranks higher in 4/4 features

    Forecasting

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Inventory Planning

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    Multi-tier Supply Chain Planning

    5.8
    58%
    2 Ratings
    N/A
    0 Ratings

    Performance Monitoring

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Product Lifecycle Management

    7.3

    24SevenOffice

    73%

    Upland PSA

    Feature Set Not Supported
    N/A
    24SevenOffice ranks higher in 7/7 features
    24SevenOffice ranks higher in 7/7 features

    Ideation Management

    8.0
    80%
    2 Ratings
    N/A
    0 Ratings

    Requirements Management

    5.5
    55%
    2 Ratings
    N/A
    0 Ratings

    Proposal Management

    4.5
    45%
    2 Ratings
    N/A
    0 Ratings

    Innovation Portfolio Management

    7.0
    70%
    2 Ratings
    N/A
    0 Ratings

    Product Master Data Management

    8.6
    86%
    2 Ratings
    N/A
    0 Ratings

    Vendor Portal

    7.7
    77%
    2 Ratings
    N/A
    0 Ratings

    Project Portfolio Management

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Project Management

    24SevenOffice

    Feature Set Not Supported
    N/A
    3.7

    Upland PSA

    37%
    Upland PSA (formerly Tenrox) ranks higher in 14/14 features
    Upland PSA (formerly Tenrox) ranks higher in 14/14 features

    Task Management

    N/A
    0 Ratings
    3.0
    30%
    4 Ratings

    Resource Management

    N/A
    0 Ratings
    3.0
    30%
    3 Ratings

    Gantt Charts

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Scheduling

    N/A
    0 Ratings
    3.0
    30%
    2 Ratings

    Workflow Automation

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Team Collaboration

    N/A
    0 Ratings
    1.0
    10%
    3 Ratings

    Support for Agile Methodology

    N/A
    0 Ratings
    7.9
    79%
    2 Ratings

    Support for Waterfall Methodology

    N/A
    0 Ratings
    6.9
    69%
    2 Ratings

    Document Management

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Email integration

    N/A
    0 Ratings
    2.0
    20%
    3 Ratings

    Mobile Access

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Timesheet Tracking

    N/A
    0 Ratings
    2.0
    20%
    5 Ratings

    Change request and Case Management

    N/A
    0 Ratings
    5.2
    52%
    3 Ratings

    Budget and Expense Management

    N/A
    0 Ratings
    1.0
    10%
    5 Ratings

    Professional Services Automation

    24SevenOffice

    Feature Set Not Supported
    N/A
    10.0

    Upland PSA

    100%
    Upland PSA (formerly Tenrox) ranks higher in 2/2 features
    Upland PSA (formerly Tenrox) ranks higher in 2/2 features

    Invoicing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Project & financial reporting

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Attribute Ratings

    • 24SevenOffice is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    5.5

    24SevenOffice

    55%
    2 Ratings
    1.0

    Upland PSA

    10%
    10 Ratings

    Likelihood to Renew

    24SevenOffice

    N/A
    0 Ratings
    7.0

    Upland PSA

    70%
    6 Ratings

    Usability

    24SevenOffice

    N/A
    0 Ratings
    8.0

    Upland PSA

    80%
    1 Rating

    Support Rating

    24SevenOffice

    N/A
    0 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Implementation Rating

    24SevenOffice

    N/A
    0 Ratings
    9.0

    Upland PSA

    90%
    2 Ratings

    Likelihood to Recommend

    24SevenOffice

    I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.

    Read full review

    Clinton Verley | TrustRadius Reviewer
    Clinton Verley
    View all 2 answers on this topic

    Upland PSA

    We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
    With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

    Pros

    24SevenOffice

    • Excellent UI that is easy to use. All features are a breeze.
    • Because of the depth at which it has data, it can be used very well.
    • Its integration with other ERP software is also possible for better analysis.

    Read full review

    Anonymous | TrustRadius Reviewer
    Verified User
    View all 2 answers on this topic

    Upland PSA

    • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
    • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
    • Tenrox has a great email reminder system for when people need to submit or approve timesheets.

    Read full review

    Christopher Kramer | TrustRadius Reviewer
    Christopher Kramer
    View all 10 answers on this topic

    Cons

    24SevenOffice

    • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
    • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
    • We have had to pay for any support on the above issues.

    Read full review

    Clinton Verley | TrustRadius Reviewer
    Clinton Verley
    View all 2 answers on this topic

    Upland PSA

    • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
    • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
    • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Pricing Details

    24SevenOffice

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    —

    Starting Price

    —

    Upland PSA

    General

    Free Trial
    Yes
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $15 per month

    Likelihood to Renew

    24SevenOffice

    No score
    No answers yet
    No answers on this topic

    Upland PSA

    Upland PSA 7.0
    Based on 6 answers
    I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Usability

    24SevenOffice

    No score
    No answers yet
    No answers on this topic

    Upland PSA

    Upland PSA 8.0
    Based on 1 answer
    I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Support Rating

    24SevenOffice

    No score
    No answers yet
    No answers on this topic

    Upland PSA

    Upland PSA 9.0
    Based on 2 answers
    The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Implementation Rating

    24SevenOffice

    No score
    No answers yet
    No answers on this topic

    Upland PSA

    Upland PSA 9.0
    Based on 2 answers
    The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Alternatives Considered

    24SevenOffice

    24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Upland PSA

    The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

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    Anonymous | TrustRadius Reviewer
    Verified User
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    Return on Investment

    24SevenOffice

    • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
    • That said the network issues represent lost hours/money.
    • The added training is also expensive.

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    Clinton Verley | TrustRadius Reviewer
    Clinton Verley
    View all 2 answers on this topic

    Upland PSA

    • Increased time tracking accuracy
    • Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
    • increased awareness of project pain points and successes

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 10 answers on this topic

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