What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 5.6 out of 100
Based on 15 reviews and ratings
12 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 4.6 out of 100
Based on 12 reviews and ratings
Likelihood to Recommend
24SevenOffice
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Upland PSA
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesFeature Rating Comparison
Payroll Management
24SevenOffice
7.1
Upland PSA
—
Pay calculation
24SevenOffice
6.8
Upland PSA
—
Benefit plan administration
24SevenOffice
7.6
Upland PSA
—
Direct deposit files
24SevenOffice
5.2
Upland PSA
—
Salary revision and increment management
24SevenOffice
8.6
Upland PSA
—
Reimbursement management
24SevenOffice
7.4
Upland PSA
—
Customization
24SevenOffice
7.9
Upland PSA
—
API for custom integration
24SevenOffice
9.0
Upland PSA
—
Plug-ins
24SevenOffice
6.8
Upland PSA
—
Security
24SevenOffice
7.1
Upland PSA
—
Single sign-on capability
24SevenOffice
6.8
Upland PSA
—
Role-based user permissions
24SevenOffice
7.4
Upland PSA
—
Reporting & Analytics
24SevenOffice
6.9
Upland PSA
—
Dashboards
24SevenOffice
6.8
Upland PSA
—
Standard reports
24SevenOffice
8.0
Upland PSA
—
Custom reports
24SevenOffice
5.9
Upland PSA
—
General Ledger and Configurable Accounting
24SevenOffice
6.2
Upland PSA
—
Accounts payable
24SevenOffice
5.5
Upland PSA
—
Accounts receivable
24SevenOffice
5.9
Upland PSA
—
Global Financial Support
24SevenOffice
7.2
Upland PSA
—
Primary and Secondary Ledgers
24SevenOffice
6.8
Upland PSA
—
Intercompany Accounting
24SevenOffice
5.5
Upland PSA
—
Localizations
24SevenOffice
7.4
Upland PSA
—
Journals and Reconciliations
24SevenOffice
5.8
Upland PSA
—
Enterprise Accounting
24SevenOffice
4.9
Upland PSA
—
Configurable Accounting
24SevenOffice
7.4
Upland PSA
—
Centralized Rules Framework
24SevenOffice
5.8
Upland PSA
—
Standardized Processes
24SevenOffice
5.5
Upland PSA
—
Inventory Management
24SevenOffice
6.8
Upland PSA
—
Inventory tracking
24SevenOffice
7.8
Upland PSA
—
Automatic reordering
24SevenOffice
6.5
Upland PSA
—
Location management
24SevenOffice
6.8
Upland PSA
—
Manufacturing module
24SevenOffice
6.2
Upland PSA
—
Order Management
24SevenOffice
7.6
Upland PSA
—
Pricing
24SevenOffice
8.0
Upland PSA
—
Order entry
24SevenOffice
9.0
Upland PSA
—
Credit card processing
24SevenOffice
6.5
Upland PSA
—
Cost of goods sold
24SevenOffice
8.2
Upland PSA
—
Order Orchestration
24SevenOffice
6.9
Upland PSA
—
End-to-end order visibility
24SevenOffice
7.8
Upland PSA
—
Order exception Resolution
24SevenOffice
7.0
Upland PSA
—
Subledger and Financial Process
24SevenOffice
7.1
Upland PSA
—
Automated Invoice Processing
24SevenOffice
8.0
Upland PSA
—
Shared Services Payments
24SevenOffice
6.8
Upland PSA
—
Billings Management
24SevenOffice
5.5
Upland PSA
—
Customer Receipt Applications
24SevenOffice
7.8
Upland PSA
—
Customer Collections
24SevenOffice
7.8
Upland PSA
—
Revenue Recognition
24SevenOffice
7.5
Upland PSA
—
Cash Management
24SevenOffice
9.0
Upland PSA
—
Asset Management
24SevenOffice
5.9
Upland PSA
—
Travel & Expense Management
24SevenOffice
7.5
Upland PSA
—
Budgetary Control & Encumbrance Accounting
24SevenOffice
5.5
Upland PSA
—
Period Close
24SevenOffice
6.8
Upland PSA
—
Transactions Tax
24SevenOffice
8.0
Upland PSA
—
Subledger Reconciliations
24SevenOffice
6.2
Upland PSA
—
3rd Party Accounting Systems
24SevenOffice
7.2
Upland PSA
—
Project Financial Management
24SevenOffice
7.2
Upland PSA
—
Budgeting and Forecasting
24SevenOffice
8.4
Upland PSA
—
Project Costing
24SevenOffice
6.5
Upland PSA
—
Cost Capture
24SevenOffice
8.6
Upland PSA
—
Capital Project Management
24SevenOffice
6.2
Upland PSA
—
Customer Invoicing
24SevenOffice
5.9
Upland PSA
—
Customer Contract Compliance
24SevenOffice
8.6
Upland PSA
—
Project Revenue Recognition
24SevenOffice
8.0
Upland PSA
—
Project Financial Performance Analysis
24SevenOffice
7.8
Upland PSA
—
Project Financials Dashboard
24SevenOffice
5.8
Upland PSA
—
Real-time Financial Reporting
24SevenOffice
7.0
Upland PSA
—
Embedded Business Intelligence
24SevenOffice
5.8
Upland PSA
—
Project Planning Collaboration
24SevenOffice
7.4
Upland PSA
—
Project Execution Management
24SevenOffice
7.2
Upland PSA
—
Project Planning and Scheduling
24SevenOffice
8.2
Upland PSA
—
Project Manager Dashboard
24SevenOffice
7.4
Upland PSA
—
Resource Manager Dashboard
24SevenOffice
8.0
Upland PSA
—
Task Insight for Project Managers
24SevenOffice
7.4
Upland PSA
—
Project Manager Mobile Functionality
24SevenOffice
5.5
Upland PSA
—
Team Member Task Collaboration
24SevenOffice
6.5
Upland PSA
—
Team Member Mobile Functionality
24SevenOffice
4.9
Upland PSA
—
Project Candidate Search
24SevenOffice
6.8
Upland PSA
—
Project Candidate Comparison and Analysis
24SevenOffice
6.2
Upland PSA
—
Defineable Resource Pools
24SevenOffice
9.0
Upland PSA
—
Defineable Resource Pools
24SevenOffice
6.5
Upland PSA
—
Talent Profiles
24SevenOffice
6.8
Upland PSA
—
Real-Time Project Reporting
24SevenOffice
8.4
Upland PSA
—
Absence Management
24SevenOffice
8.0
Upland PSA
—
Product Lifecycle Management
24SevenOffice
8.0
Upland PSA
—
Grants Management
24SevenOffice
7.2
Upland PSA
—
Award Lifecycle Management
24SevenOffice
8.0
Upland PSA
—
Spending Control
24SevenOffice
6.2
Upland PSA
—
Indirect Cost Management
24SevenOffice
7.4
Upland PSA
—
Billing
24SevenOffice
7.2
Upland PSA
—
Procurement
24SevenOffice
6.6
Upland PSA
—
Sourcing Team Collaboration
24SevenOffice
7.8
Upland PSA
—
Sourcing Analysis
24SevenOffice
7.0
Upland PSA
—
Bids Analyzed and Compared
24SevenOffice
7.0
Upland PSA
—
Catalog Shopping E-Commerce for Employees
24SevenOffice
6.2
Upland PSA
—
Contract Authoring
24SevenOffice
7.4
Upland PSA
—
Contract Compliance Management
24SevenOffice
6.2
Upland PSA
—
Contract History
24SevenOffice
4.9
Upland PSA
—
Contract Renewal Automation
24SevenOffice
7.6
Upland PSA
—
Contract Repository
24SevenOffice
6.4
Upland PSA
—
Contract Standardization and Enforcement
24SevenOffice
5.5
Upland PSA
—
Electronic Signatures
24SevenOffice
6.5
Upland PSA
—
Invoice Automated Matching
24SevenOffice
8.4
Upland PSA
—
Purchasing Risk and Compliance Management
24SevenOffice
7.4
Upland PSA
—
Requisitions-to-Purchase Orders Integrated
24SevenOffice
5.5
Upland PSA
—
Spend Compliance Management
24SevenOffice
6.4
Upland PSA
—
Supplier Assessment
24SevenOffice
7.6
Upland PSA
—
Supplier Communication and Collaboration
24SevenOffice
7.4
Upland PSA
—
Supplier Management
24SevenOffice
4.9
Upland PSA
—
Supplier Portal
24SevenOffice
5.5
Upland PSA
—
Risk Management
24SevenOffice
6.7
Upland PSA
—
Risk Repository
24SevenOffice
7.0
Upland PSA
—
Control Management
24SevenOffice
8.0
Upland PSA
—
Control Mapping
24SevenOffice
4.9
Upland PSA
—
Control Efficiency Assessments
24SevenOffice
6.8
Upland PSA
—
Automated Control Assessments
24SevenOffice
7.4
Upland PSA
—
Assessment Capture
24SevenOffice
5.9
Upland PSA
—
Issue Detection
24SevenOffice
7.0
Upland PSA
—
Automatic Notification
24SevenOffice
8.2
Upland PSA
—
Remediation and Certification
24SevenOffice
4.9
Upland PSA
—
Logistics
24SevenOffice
6.8
Upland PSA
—
Transportation Planning and Optimization
24SevenOffice
7.4
Upland PSA
—
Transportation Sourcing Management
24SevenOffice
5.2
Upland PSA
—
Transportation Process Integration
24SevenOffice
7.0
Upland PSA
—
Transportation Execution Management
24SevenOffice
7.0
Upland PSA
—
Freight Payment Automation
24SevenOffice
8.6
Upland PSA
—
Trade Management
24SevenOffice
5.3
Upland PSA
—
Trade Regulatory Compliance Management
24SevenOffice
7.8
Upland PSA
—
Customs Entry Management
24SevenOffice
5.5
Upland PSA
—
Customs Document Management
24SevenOffice
7.4
Upland PSA
—
Customs Document Collaboration
24SevenOffice
8.0
Upland PSA
—
Fulfillment Management
24SevenOffice
5.3
Upland PSA
—
Inventory Visibility
24SevenOffice
9.0
Upland PSA
—
Warehouse Workforce Management
24SevenOffice
5.0
Upland PSA
—
Manufacturing
24SevenOffice
6.5
Upland PSA
—
Production Process Design
24SevenOffice
8.6
Upland PSA
—
Supply Chain Business Flows
24SevenOffice
6.8
Upland PSA
—
Production Management
24SevenOffice
7.8
Upland PSA
—
Contracted Manufacturing Management
24SevenOffice
4.9
Upland PSA
—
Configuration Management
24SevenOffice
6.2
Upland PSA
—
Work Definition
24SevenOffice
5.2
Upland PSA
—
Work Execution
24SevenOffice
7.6
Upland PSA
—
Advanced Fulfillment
24SevenOffice
6.2
Upland PSA
—
Manufacturing Costs
24SevenOffice
4.9
Upland PSA
—
Supply Chain
24SevenOffice
7.7
Upland PSA
—
Forecasting
24SevenOffice
8.0
Upland PSA
—
Inventory Planning
24SevenOffice
9.0
Upland PSA
—
Multi-tier Supply Chain Planning
24SevenOffice
5.9
Upland PSA
—
Performance Monitoring
24SevenOffice
7.8
Upland PSA
—
Product Lifecycle Management
24SevenOffice
7.3
Upland PSA
—
Ideation Management
24SevenOffice
8.0
Upland PSA
—
Requirements Management
24SevenOffice
5.5
Upland PSA
—
Proposal Management
24SevenOffice
4.5
Upland PSA
—
Innovation Portfolio Management
24SevenOffice
7.0
Upland PSA
—
Product Master Data Management
24SevenOffice
8.6
Upland PSA
—
Vendor Portal
24SevenOffice
7.8
Upland PSA
—
Project Portfolio Management
24SevenOffice
9.6
Upland PSA
—
Project Management
24SevenOffice
—
Upland PSA
3.7
Task Management
24SevenOffice
—
Upland PSA
3.0
Resource Management
24SevenOffice
—
Upland PSA
3.0
Gantt Charts
24SevenOffice
—
Upland PSA
8.0
Scheduling
24SevenOffice
—
Upland PSA
3.0
Workflow Automation
24SevenOffice
—
Upland PSA
2.0
Team Collaboration
24SevenOffice
—
Upland PSA
1.0
Support for Agile Methodology
24SevenOffice
—
Upland PSA
7.9
Support for Waterfall Methodology
24SevenOffice
—
Upland PSA
6.9
Document Management
24SevenOffice
—
Upland PSA
2.0
Email integration
24SevenOffice
—
Upland PSA
2.0
Mobile Access
24SevenOffice
—
Upland PSA
4.5
Timesheet Tracking
24SevenOffice
—
Upland PSA
2.0
Change request and Case Management
24SevenOffice
—
Upland PSA
5.2
Budget and Expense Management
24SevenOffice
—
Upland PSA
1.0
Professional Services Automation
24SevenOffice
—
Upland PSA
10.0
Invoicing
24SevenOffice
—
Upland PSA
10.0
Project & financial reporting
24SevenOffice
—
Upland PSA
10.0
Pros
24SevenOffice
- Excellent UI that is easy to use. All features are a breeze.
- Because of the depth at which it has data, it can be used very well.
- Its integration with other ERP software is also possible for better analysis.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesUpland PSA
- We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
- Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
- Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Senior Staff Accountant
Cascade AIDS ProjectNon-Profit Organization Management, 51-200 employees
Cons
24SevenOffice
- Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
- The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
- We have had to pay for any support on the above issues.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Upland PSA
- Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
- Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
- (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!

Verified User
Administrator in Finance and Accounting
Staffing and Recruiting Company, 501-1000 employeesLikelihood to Renew
24SevenOffice
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 7.0
Based on 6 answers
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.

Verified User
Project Manager in Information Technology
Computer Software Company, 11-50 employeesUsability
24SevenOffice
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 8.0
Based on 1 answer
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesSupport Rating
24SevenOffice
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 1 answer
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesImplementation Rating
24SevenOffice
No score
No answers yet
No answers on this topic
Upland PSA
Upland PSA 9.0
Based on 1 answer
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.

Verified User
Administrator in Finance and Accounting
Oil & Energy Company, 201-500 employeesAlternatives Considered
24SevenOffice
24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.

Verified User
Professional in Information Technology
Financial Services Company, 10,001+ employeesUpland PSA
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.

Verified User
Professional in Customer Service
Marketing and Advertising Company, 201-500 employeesReturn on Investment
24SevenOffice
- We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
- That said the network issues represent lost hours/money.
- The added training is also expensive.
Senior Analyst, Operations
Aurora Health CareHospital & Health Care, 10,001+ employees
Upland PSA
- Increased time tracking accuracy
- Provide accurate detail to corporate auditors for time spent on projects that can be capitalized
- increased awareness of project pain points and successes

Verified User
Analyst in Information Technology
Food Production Company, 1001-5000 employeesPricing Details
24SevenOffice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
—Upland PSA
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No