24SevenOffice vs. PSA

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
24SevenOffice
Score 7.0 out of 10
N/A
24SevenOffice is a modular, all-in-one enterprise resource planning (ERP) system with integrated capabilities such as customer relationship management (CRM), financial and project management, and communication.N/A
PSA
Score 5.9 out of 10
N/A
Upland PSA helps professional services teams grow their business.
$15
per month
Pricing
24SevenOfficePSA
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
24SevenOfficePSA
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
24SevenOfficePSA
Payroll Management
Comparison of Payroll Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
3% below category average
PSA
-
Ratings
Pay calculation6.72 Ratings00 Ratings
Benefit plan administration7.62 Ratings00 Ratings
Direct deposit files5.12 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
24SevenOffice
7.9
2 Ratings
9% above category average
PSA
-
Ratings
API for custom integration9.02 Ratings00 Ratings
Plug-ins6.72 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
24SevenOffice
7.0
2 Ratings
14% below category average
PSA
-
Ratings
Single sign-on capability6.72 Ratings00 Ratings
Role-based user permissions7.42 Ratings00 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
24SevenOffice
6.9
2 Ratings
0% below category average
PSA
-
Ratings
Dashboards6.72 Ratings00 Ratings
Standard reports8.02 Ratings00 Ratings
Custom reports5.82 Ratings00 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
24SevenOffice
6.1
2 Ratings
22% below category average
PSA
-
Ratings
Accounts payable5.52 Ratings00 Ratings
Accounts receivable5.82 Ratings00 Ratings
Global Financial Support7.12 Ratings00 Ratings
Primary and Secondary Ledgers6.72 Ratings00 Ratings
Journals and Reconciliations5.72 Ratings00 Ratings
Configurable Accounting7.42 Ratings00 Ratings
Standardized Processes5.52 Ratings00 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
24SevenOffice
6.8
2 Ratings
15% below category average
PSA
-
Ratings
Inventory tracking7.72 Ratings00 Ratings
Automatic reordering6.52 Ratings00 Ratings
Location management6.72 Ratings00 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
24SevenOffice
7.6
2 Ratings
2% below category average
PSA
-
Ratings
Pricing8.02 Ratings00 Ratings
Order entry9.02 Ratings00 Ratings
Credit card processing6.52 Ratings00 Ratings
Cost of goods sold8.12 Ratings00 Ratings
Order Orchestration6.82 Ratings00 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
24SevenOffice
7.1
2 Ratings
5% below category average
PSA
-
Ratings
Billing Management5.52 Ratings00 Ratings
Cash and Asset Management9.02 Ratings00 Ratings
Travel & Expense Management7.52 Ratings00 Ratings
Budgetary Control & Encumbrance Accounting5.52 Ratings00 Ratings
Period Close6.72 Ratings00 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
7% below category average
PSA
-
Ratings
Budgeting and Forecasting8.42 Ratings00 Ratings
Project Costing6.52 Ratings00 Ratings
Cost Capture8.62 Ratings00 Ratings
Capital Project Management6.12 Ratings00 Ratings
Customer Contract Compliance8.62 Ratings00 Ratings
Project Revenue Recognition8.02 Ratings00 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
4% above category average
PSA
-
Ratings
Project Planning and Scheduling8.32 Ratings00 Ratings
Task Insight for Project Managers7.42 Ratings00 Ratings
Project Mobile Functionality5.52 Ratings00 Ratings
Definable Resource Pools9.01 Ratings00 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
24SevenOffice
7.1
2 Ratings
6% below category average
PSA
-
Ratings
Award Lifecycle Management8.02 Ratings00 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
24SevenOffice
6.6
2 Ratings
5% below category average
PSA
-
Ratings
Bids Analyzed and Compared7.01 Ratings00 Ratings
Contract Authoring7.42 Ratings00 Ratings
Contract Repository6.42 Ratings00 Ratings
Requisitions-to-Purchase Orders Integrated5.52 Ratings00 Ratings
Supplier Management4.82 Ratings00 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
24SevenOffice
6.7
2 Ratings
2% above category average
PSA
-
Ratings
Risk Repository7.02 Ratings00 Ratings
Control Management8.02 Ratings00 Ratings
Control Efficiency Assessments6.72 Ratings00 Ratings
Issue Detection7.02 Ratings00 Ratings
Remediation and Certification4.82 Ratings00 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
24SevenOffice
6.8
2 Ratings
1% below category average
PSA
-
Ratings
Transportation Planning and Optimization7.42 Ratings00 Ratings
Transportation Execution Management7.01 Ratings00 Ratings
Trade and Customs Management5.22 Ratings00 Ratings
Fulfillment Management5.22 Ratings00 Ratings
Warehouse Workforce Management5.01 Ratings00 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
24SevenOffice
6.4
2 Ratings
18% below category average
PSA
-
Ratings
Production Process Design8.62 Ratings00 Ratings
Production Management7.72 Ratings00 Ratings
Configuration Management6.12 Ratings00 Ratings
Work Execution7.62 Ratings00 Ratings
Manufacturing Costs4.82 Ratings00 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
24SevenOffice
7.6
2 Ratings
3% above category average
PSA
-
Ratings
Forecasting8.01 Ratings00 Ratings
Inventory Planning9.02 Ratings00 Ratings
Performance Monitoring7.72 Ratings00 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
24SevenOffice
7.3
2 Ratings
0% below category average
PSA
-
Ratings
Proposal Management4.52 Ratings00 Ratings
Product Master Data Management8.62 Ratings00 Ratings
Best Alternatives
24SevenOfficePSA
Small Businesses
Acumatica
Acumatica
Score 8.1 out of 10
Atera
Atera
Score 8.8 out of 10
Medium-sized Companies
Infor VISUAL
Infor VISUAL
Score 8.0 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.9 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.7 out of 10
Planview AdaptiveWork
Planview AdaptiveWork
Score 6.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
24SevenOfficePSA
Likelihood to Recommend
5.5
(2 ratings)
6.0
(11 ratings)
Likelihood to Renew
-
(0 ratings)
7.0
(6 ratings)
Usability
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
24SevenOfficePSA
Likelihood to Recommend
24SevenOffice
I would say if you have a staff that's already experienced in the 24SevenOffice program that would be best. People who are brand new to it will have too much time ramping up and training. Also, you'd better have a rock-solid network infrastructure if you want success with this program. A business with less tech-savvy workers just wouldn't work.
Read full review
Upland Software
We have discovered over the last few years using Tenrox that we could adapt our needs or processes to fit in the Tenrox box rather than adapting Tenrox to fit in ours completely. I feel like Tenrox would be better suited for a company that has fewer clients and projects over the course of a year, as well as fewer users. We have approximately 350 clients, 21,077 projects in Tenrox at this exact moment (we close projects as we can), 188 active users currently, and 415,635 tasks (some of course assigned to now closed projects).
With this much information hosted through the Tenrox cloud server, we experience increased lag time frequently. This causes a lot of unwanted rejection towards Tenrox in our company.
Read full review
Pros
24SevenOffice
  • Excellent UI that is easy to use. All features are a breeze.
  • Because of the depth at which it has data, it can be used very well.
  • Its integration with other ERP software is also possible for better analysis.
Read full review
Upland Software
  • We love that our timesheets are pre-populated with all our employee's assigned contracts and we get to control what is on their timesheet as far as funder and contract codes.
  • Tenrox did very well with our integration and getting a timesheet that exports well with our payroll provider.
  • Tenrox has a great email reminder system for when people need to submit or approve timesheets.
Read full review
Cons
24SevenOffice
  • Unfortunately, usability is a major issue at times. I hear complaints about dropped network traffic, and it's not our infrastructure.
  • The interface is confusing. We have to train new employees with a lot of detailed instructions which shouldn't be necessary.
  • We have had to pay for any support on the above issues.
Read full review
Upland Software
  • Tax calculation per state tax rules. Tenrox's current capabilities relative to tax codes is extremely limited and we have to do several time-consuming work-arounds in order to apply the tax as needed for our business. What is particularly frustrating about this aspect is that our need is based on tax laws and codes set by states and I feel a financial system should be able to sufficiently structure for legally-defined tax codes.
  • Tenrox Project Planning add-on module. This portion of the system has never worked as seamlessly as you would assume given they were designed to work together. We've run in to many bugs and just oddities over the years. It's very finicky in my experience. We only use TPP for a small portion of our projects - those being our smaller or need to have huge task lists per client naming requirements.
  • (The bad that became the good!) In the past, we have had significant customer-service challenges with Tenrox and then Upland, however over the past several months we have noticed a marked change in this. If we had not previously experienced issues with the customer service, I would not have any issue with the level of service that we are currently receiving. Given the history, I am cautiously optimistic that our current level of customer service will continue. I think our service concerns finally reached the 'right' people and I am reasonably confident the positive changes are here to stay!
Read full review
Likelihood to Renew
24SevenOffice
No answers on this topic
Upland Software
I am not in charge of renewing the Tenrox contract. However, if it was up to me, I would renew in a heartbeat. Tenrox is an asset to our organization and it keeps us focused. I am not aware of other products similar to Tenrox that provide the depth that they do.
Read full review
Usability
24SevenOffice
No answers on this topic
Upland Software
I feel like if the user interface could combine time and expense for users to be entered on one screen rather than two completely separate locations it would greatly improve usability. If the expense entry process could be improved completely, it would greatly improve the usability as well. Everything else within Tenrox, makes everything very user friendly.
Read full review
Support Rating
24SevenOffice
No answers on this topic
Upland Software
The support team is always very helpful and strives to ensure they have met your needs and corrected your issues in a timely manner. If they need more information or cannot recreate the issue themselves, then they will follow-up to gather the necessary data themselves. They are constantly striving to meet the needs of all users and understand so many different industries and types of environments out there, it is very impressive.
Read full review
Implementation Rating
24SevenOffice
No answers on this topic
Upland Software
The main thing with implementation is to make sure you have taken full advantage of the "sandbox testing" site that Tenrox provides to you during development. Try out every scenario you can think of, have other people enter information if needed, so that you can make sure you have not missed any big items. If you have the opportunity, roll out implementation to small groups of users. Depending on how your company is set up, I would choose groups that are not all in the same department so that you can address questions across all areas before adding in more users in the next wave of implementation.
Read full review
Alternatives Considered
24SevenOffice
24SevenOffice has its own pros and cons just like any other software. It is a great software for an organization to do project management or financial management. It stacks up very competitively against others and is probably in the top 3. the UI that is offered by this software surpasses all the others that I have used and/or mentioned above. It is a breeze to understand most parts of the software by yourself. I think in terms of support there could be some improvement that can be possible and will result in much better feedback from its clients. Overall I give it a great rating in terms of usability and capability to handle the majority of business management, project management, and financial management features.
Read full review
Upland Software
The Tenrox software looks and feels older and is not as user friendly! Harvest, for example, is an upgraded version that is easier to track and compile. This is what I'm comparing it to and it's not even close! We only selected Tenrox because it was cheaper and we had a connection in the company with someone at Tenrox to use that platform. We are currently looking for a change.
Read full review
Return on Investment
24SevenOffice
  • We were using a fairly similar program from an ROI perspective previously so I can't say it's had a big effect.
  • That said the network issues represent lost hours/money.
  • The added training is also expensive.
Read full review
Upland Software
  • Tracking, tracking, tracking. It keeps the data we need and gives us the ability to look at it in countless different ways with just a few clicks, which is a big time saver. Without Tenrox, we would definitely have to increase our headcount in order to accomplish billing and payroll.
  • We recently were able to automate a huge portion of business that was still (yes, still in 2014!) being managed out of an Excel spreadsheet. We experienced a great deal of resistance to the change with our own employees, however now that we have it going we have cleaned up our invoicing and impressed the highest-financial officer for two consecutive months - our first/only two months billing directly from Tenrox for that group.
  • A newer development for our team - Some client managers in the other divisions our company have begun to look at what we are able to do with Tenrox and our other primary system and get some of their work moved over to our group. This is great and is giving us new opportunities - we will likely need to increase the headcount of our admin. team, but for a good reason (too much work coming our way!).
Read full review
ScreenShots