What users are saying about
2 Ratings

Intercom

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Top Rated
145 Ratings
2 Ratings
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Score 8.5 out of 101

Intercom

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Top Rated
145 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

250ok Inbox

250ok is a great tool for companies that have recently switched ESPs to monitor inbox placement or for companies that historically have been having email deliverability issues and would like to learn about the root cause and improve. Unlike ReturnPath, 250ok doesn't offer certification, but honestly, you don't need certification if you follow the Gmail/Microsoft/AOL/Yahoo bulk sender guidelines. I haven't seen a company which significantly improved their results with that certification and I've been working for one major ESP for 7 years. 250ok is a good diagnostic/monitoring tool but it is not a panacea for those who continue to violate sender guidelines due to poor list/content management.
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Intercom

If you need a way to mass communicate with your clients on your technology platform, this is a GREAT tool. Rather than sending a mass e-mail that often gets ignored, you can communicate an announcement, product update, upcoming event etc. when a client logs into the back end of their website. The beauty is they are in the right frame of mind to read this message, and we've found far less people in the dark with what's going on. I also love the ability to personally have a conversation with someone. If they are in need of a quick support fix that takes less than 10 minutes - it's amazing to be able to "instant message" them the answer right then and there rather than have them submit a form that establishes a ticket which gets pushed to the bottom of the priority list. At that point, they're waiting hours (maybe even a day) before they receive an answer that could've taken one minute.
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Feature Rating Comparison

Email & Online Marketing

250ok Inbox
8.6
Intercom
A/B testing
250ok Inbox
8.0
Intercom
Mobile optimization
250ok Inbox
10.0
Intercom
Email deliverability
250ok Inbox
9.5
Intercom
List management
250ok Inbox
7.0
Intercom

Reporting & Analytics

250ok Inbox
8.7
Intercom
Dashboards
250ok Inbox
9.0
Intercom
Standard reports
250ok Inbox
8.5
Intercom
Custom reports
250ok Inbox
8.5
Intercom

Pros

  • Use of recipients' engagement data to display campaign performance instead of panel data.
  • Easy to use interface.
  • Access to spam trap network and granular reports in real time.
  • Blacklist monitoring in real time.
  • Multi-point compliance checks.
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  • In-app chat for clients/prospects on your website or in your app.
  • Track usage data and "last engaged" date when they were last in your platform.
  • Store and track historical conversations and issues customers have had
Corey Calder profile photo

Cons

  • Documentation website could use some improvement (i.e. Search on the API Guide page, videos in the User Guide).
  • Can't copy/paste certain things from the UI (i.e. IP ranges).
  • Doesn't integrate directly with some ESPs although it's easy to just use new seed lists.
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  • The UI is not as simple or as intuitive as I would like. Identifying all users within a single company and seeing who is engaging well and who isn't is possible, but harder to do than I would expect.
  • Tracking individual tickets or cases isn't really a functionality. You can track conversations, but not tickets. From my experience this has been the case.
  • A report displaying most common words or issues surfaced and by whom would be great to share with my team and leadership.
Corey Calder profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Intercom9.3
Based on 3 answers
It's currently a perfect fit for our needs, and we are customer-focused and small. When we grow, we may need to re-evaluate, but our current team finds it easy. Reviewing conversations is simple and allows for great training. The canned replies make service fast and easy. Smart suggestions remove the need to re-write technical walkthroughs and explanations for our FAQ
Ariana Thompson profile photo

Usability

No score
No answers yet
No answers on this topic
Intercom9.0
Based on 1 answer
Intercom has really done a great job creating a focused product that provides huge value and is super easy to use. Our entire business group and a few engineering members are using it with no training whatsoever which is super rare for any platform.
Ziv Peled profile photo

Support

No score
No answers yet
No answers on this topic
Intercom7.2
Based on 2 answers
I got very good support so far. New product features and feature requests are a bit slow.
Ziv Peled profile photo

Implementation

No score
No answers yet
No answers on this topic
Intercom10.0
Based on 1 answer
Super easy implementation, no issues whatsoever, I can say I envy this part of Intercom
Ziv Peled profile photo

Alternatives Considered

We use both 250ok and ReturnPath in the company (because we're an ESP) and both have their own pros and cons. Return Path uses panel data while 250ok uses recipients' engagement date for reporting. Both ways have pros and cons but you can't say one is better than the other. They're just different. ReturnPath also offers certification which (I have to be honest) is not as relevant anymore as there is only one way to fix deliverability issues nowadays - by following bulk sender guidelines posted by Gmail, Yahoo, AOL, Microsoft, and other ISPs. ReturnPath has a better documentation website while 250ok could use some refinement. With 250ok you can choose the tools you need and build your own package and save money. With ReturnPath - not so much. 250ok also has partners across the globe while ReturnPath mostly promotes its own services and consultants.
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CleverTap does everything better than Intercom. User segmentation, cross-platform compatibility, integration with various channels to interface with user etc. Analytics, which is totally missing in Intercom, is a huge upside with CleverTap. CleverTap, however, does not offer chat which remains an advantage with Intercom in case your usage demands chatting with customers either on the web or app.
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Return on Investment

  • Easy real-time inbox placement and deliverability monitoring for IPs and domains.
  • Proactive problem resolution to avoid potential issues.
  • Great addition to other deliverability tools to get the full picture on performance.
  • Easy to partner with and to get trained.
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  • I don't have metrics, but I'm positive clients have loved the quick and easy access to our support team. I'm sure it has impacted our customer satisfaction and adoption.
  • Internal collaboration is significatly easier. If I need help from a colleague, they can take over or simply contribute to a conversation and see previous chats and pick up where I left off. This has helped our support and customer success team be much more effective and professional in keeping our team aligned and rallied around a client.
  • Intercom also provides a Knowledge Base setup that we've used and the updates from what we had before have been very well received by our customers. They've found answers to their questions on their much more frequently than they did before with the improved UI and simplicity.
Corey Calder profile photo

Pricing Details

250ok Inbox

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

250ok Inbox More Information

Intercom

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Intercom More Information