5 Ratings
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Score 7.2 out of 100
100 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

250ok

250ok is a great tool for companies that have recently switched ESPs to monitor inbox placement or for companies that historically have been having email deliverability issues and would like to learn about the root cause and improve. Unlike ReturnPath, 250ok doesn't offer certification, but honestly, you don't need certification if you follow the Gmail/Microsoft/AOL/Yahoo bulk sender guidelines. I haven't seen a company which significantly improved their results with that certification and I've been working for one major ESP for 7 years. 250ok is a good diagnostic/monitoring tool but it is not a panacea for those who continue to violate sender guidelines due to poor list/content management.
Anonymous | TrustRadius Reviewer

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Silverpop is a powerful and comprehensive tool for digital marketers, and is apprprioate for companies of varying sizes, as well as both B2B and B2C models. It's particularly well-suited for companies with large, accurate customer databases and the ability to track customer actions on their websites to use as marketing automation triggers.
Kristin Lucido | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

250ok
8.2
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.1
A/B testing
250ok
8.0
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.2
Mobile optimization
250ok
10.0
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.1
Email deliverability
250ok
8.9
Acoustic Campaign (formerly IBM Watson Campaign Automation)
8.0
List management
250ok
5.9
Acoustic Campaign (formerly IBM Watson Campaign Automation)
8.2
WYSIWYG email editor
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
4.3
Dynamic content
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
8.0
Ability to test dynamic content
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.5
Landing pages
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.6
Triggered drip sequences
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
8.2

Reporting & Analytics

250ok
7.0
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.1
Dashboards
250ok
7.6
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.9
Standard reports
250ok
7.1
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.4
Custom reports
250ok
6.3
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.9

Lead Management

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.4
Lead nurturing
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.9
Lead scoring and grading
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.4
Data quality management
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.7
Automated sales alerts and tasks
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.5

Campaign Management

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.1
Calendaring
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.6
Event/webinar marketing
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.5

Social Media Marketing

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.3
Social sharing and campaigns
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.5
Social profile integration
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.1

Platform & Infrastructure

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.5
API
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.1
Role-based workflow & approvals
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
6.0
Customizability
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.9
Integration with Salesforce.com
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.1
Integration with Microsoft Dynamics CRM
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.0
Integration with SugarCRM
250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
8.0

Pros

250ok

  • They provide a wide-ranging tool to view your email templates in many different email clients under different circumstances. We used this tool to identify specific issues we couldn't test that a small subset of users had complained about.
  • The Seedlist Optimizer Tool does the legwork for you to identify which ESPs are used the most and gives you a custom seed list for testing.
  • The Campaign Diagnostics report shows immediate feedback after sending on how your email is performing and where you can improve in the future.
Joe Hallissey | TrustRadius Reviewer

Acoustic Campaign (formerly IBM Watson Campaign Automation)

  • Automated Messages - we currently have over 70 automated messages going out on any particular day through feeds and API calls that we pass to Silverpop. We rely on these automated messages to communicate to our customers and can rely on Silverpop to always be up and running to get these messages out.
  • Robust query building - We can target customers easily based on a combination of demographic profile data, as well as email and site behavior and purchase behavior, allowing us to finely segment our audience
  • Deep dive reporting - the UI reporting, as well as the available reports to download through the API give us tremendous insight into how our subscribers are responding to email.
Carey Marston | TrustRadius Reviewer

Cons

250ok

  • Does not specifically identify which email addresses are spam traps
  • This is software as a service, so it's not managed and you need to have team members who can make adjustments to your email program
  • Would be nice if 250ok had a direct relationship with ISPs and could reach out on your behalf
Kevin Scally | TrustRadius Reviewer

Acoustic Campaign (formerly IBM Watson Campaign Automation)

  • Data syncing and errors - Silverpop does not do a great job of getting data to sync regularly with our CRM (Salesforce.com). The data had to flow back and forth several times before being added to campaigns and in some instances, it took days to update leads! Also, failed lead syncs get stuck in an alert list but it does not notify you otherwise that a lead failed the sync.
  • Design issues - we use custom HTML to build emails and landing pages, and we were unable to render background images on our campaigns. Also, once you toggle between design and source (code) view to make edits, it often broke the code and threw off the design.
  • Administrator alerts - when sync fails altogether between systems, there is no email alert sent to the system admin (me/my team) so we at times have found that we have gone 18 hours until we stumble across the fact that the system sync has failed.
  • Reporting - it is not very comprehensive and we had difficulty generating the level of reporting that we need to have.
  • Support - there are a few gems in the support team who know what they're doing, but largely calling support is a lesson in frustration.
  • Product bug fixes - in two instances, my open support tickets were identified as product bugs. One related to incorrect cookie tracking which was causing our leads not to be scoring properly. They determined that this wasn't critical enough to build into their product fix road map. This is core to an automation system working properly.
Jennifer Lewis | TrustRadius Reviewer

Likelihood to Renew

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 5.5
Based on 30 answers
SilverPop is a great marketing tool that integrates with Salesforce to provide customers and employees a great buying and selling experience. The software takes some very difficult tasks and makes them easy to accomplish. With proper setup and management, Silverpop gives you the tools to gain insight into the productiveness of campaigns.
Shannon Feldpush | TrustRadius Reviewer

Usability

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 8.0
Based on 6 answers
This is a little bit difficult to rate because Silverpop is gradually updating its interface to improve usability all around. I know users are able to do their job with minimal assistance. However, some of the interface is dated, and the Programs interface, while functional, has a bit of a learning curve.
Michael Hobley | TrustRadius Reviewer

Reliability and Availability

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 10.0
Based on 2 answers
While several of the other reviews have mentioned poor performance in this department, we have only had one situation where the system was down (although it was down for several hours). Silverpop segments its clients on different servers, and I know that the problem we experienced only occurred on our specific server (maybe other servers have had their own problems?) but our service has been reliable otherwise.
Michael Hobley | TrustRadius Reviewer

Performance

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 7.0
Based on 2 answers
The throttle time for sending emails would vary depending on how many other campaigns were going out that day, which I found inconsistent
Anonymous | TrustRadius Reviewer

Support Rating

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 5.9
Based on 5 answers
The Salesforce Integration support team is fantastic. I'd give them greater than a 10 if possible. The rest of the support team can be extremely frustrating to work with. Too often they try to blame something obscure and refuse to escalate or look into the issue. And on occasion when you find system glitches they don't seem to care about fixing them
Joe Sisler | TrustRadius Reviewer

Online Training

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 9.0
Based on 2 answers
The online trainings are very detailed (for the most part) and really walk through the entire system. They are a little dry, but they are usually broken up into segments to allow you to skip to the parts you need.
Michael Hobley | TrustRadius Reviewer

Implementation Rating

250ok

No score
No answers yet
No answers on this topic

Acoustic Campaign (formerly IBM Watson Campaign Automation)

Acoustic Campaign (formerly IBM Watson Campaign Automation) 7.4
Based on 4 answers
Based on recommendations from Silverpop we made some implementation decisions that we later regretted pretty substantially. In hindsight we should have started a pilot implementation earlier so we could learn and then start over. The big issue for us was that Silverpop recommended a non-keyed database, or at least a database that doesn't use email address as primary key. This is resulted in a large number of duplicate email addresses so that the end user is forced to unsubscribe multiple times to stop receiving emails.
Anonymous | TrustRadius Reviewer

Alternatives Considered

250ok

It’s cheaper than its competitors and it has dmarc tracking.
Anonymous | TrustRadius Reviewer

Acoustic Campaign (formerly IBM Watson Campaign Automation)

We evaluated alternate providers less than a year into our IBM Watson Campaign contract because the system was so clunky to use (and we wanted a system that would include or better integrate with our SMS provider). Bluecore and Klaviyo were the front runners at the time, and we came close to moving forward with Bluecore. The pricing model and overall the cost of Bluecore was much higher than IBM for us though, and the timing of this was right when the IBM to Acoustic changes took place. We decided to give Acoustic a shot and are optimistic it will be enough to keep us on board once all the dust settles, though I find it unlikely we will renew with Acoustic when our contract is up again. My main email specialist is a Klaviyo expert and finds that platform very easy to use in comparison-- it might be a better fit for a team of our size.
Anonymous | TrustRadius Reviewer

Return on Investment

250ok

  • Easy real-time inbox placement and deliverability monitoring for IPs and domains.
  • Proactive problem resolution to avoid potential issues.
  • Great addition to other deliverability tools to get the full picture on performance.
  • Easy to partner with and to get trained.
Anonymous | TrustRadius Reviewer

Acoustic Campaign (formerly IBM Watson Campaign Automation)

  • we have not experienced any currently but moving to lead automation and lead scoring could change that.
  • i'm not sure how increased employee efficiency would ever be a benefit b/c lead importing and visibility, along with setting up email templates is quite cumbersome.
Maureen Kolb | TrustRadius Reviewer

Screenshots

Pricing Details

250ok

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Acoustic Campaign (formerly IBM Watson Campaign Automation)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

250ok
7.6
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.4

Likelihood to Renew

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.5

Usability

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
8.0

Reliability and Availability

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
10.0

Performance

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.0

Support Rating

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
5.9

Online Training

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
9.0

Implementation Rating

250ok
Acoustic Campaign (formerly IBM Watson Campaign Automation)
7.4

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