What users are saying about
14 Ratings
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Top Rated
523 Ratings
14 Ratings
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Score 8.1 out of 100

Avalara

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Top Rated
523 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.
Rodolfo M. Raya | TrustRadius Reviewer

Avalara

Given the complexities of dealing with Taxes, Nexus, documentation, and regulatory/legal compliance, if you are not working with a partner like Avalara, it is going to substantially affect your margin by forcing you to have a bigger professional workforce to meet these demands. With Avalara you can budget and forecast with greater accuracy then trying to do it yourself.
Jeff Hinrichs | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

2Checkout
Avalara
8.5
Sales and Use Taxes
2Checkout
Avalara
9.1
Cross-border Taxes
2Checkout
Avalara
8.6
VAT / GST Taxes
2Checkout
Avalara
7.8
Energy and Fuel Taxes
2Checkout
Avalara
8.5

Tax Reporting & Compliance

2Checkout
Avalara
8.4
Geolocation for Tax Assessment
2Checkout
Avalara
8.8
3rd-Party Software Integrations
2Checkout
Avalara
8.0
Tax Data Reporting
2Checkout
Avalara
8.5
Compliance Administration Management
2Checkout
Avalara
8.5
Tax Exemption Processing
2Checkout
Avalara
8.4
Tax Document Management
2Checkout
Avalara
8.7
Complex Tax Scenario Management
2Checkout
Avalara
7.8

Pros

2Checkout

  • Easy to use
  • Customizable
  • Contains all basic reports and marketing tools
Madina Mukhamedova | TrustRadius Reviewer

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

Cons

2Checkout

  • Improving woocommerce plugin as a stable WordPress plugin
  • Having a modern looking email template
  • Multiple companies/sites form one single user account
Shehan Marasinghe | TrustRadius Reviewer

Avalara

  • CertCapture can take many days to validate a certificate, and/or does not provide explanation as to why a certificate was not validated.
  • Submitting cases to Avalara is not helpful. Once an answer has been provided, the case is immediately closed and no helpful dialogue is allowed.
  • When a mistake on return filing occurs, whether customer or Avalara's, correction of the error takes far too long.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 9.5
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

Usability

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 8.8
Based on 283 answers
Once integrated and properly set up, the software does most of the work for you. There are occasional hiccups, but that is true of all software. A lot of the ease depends on to what extent you let the platform do for you versus what you take on. For us, it decides which transaction to tax, assesses the tax rate based on the specific jurisdiction (and any changes in the tax rate), stores the exemption certificates and files the returns. Mostly what we are responsible for is reconciling the ledgers to the tax liability worksheets. It turns a complex and long set of tasks into a fairly simple and quick process
Jere Allen | TrustRadius Reviewer

Reliability and Availability

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 8.6
Based on 11 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

Performance

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 8.9
Based on 11 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

Support Rating

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 6.8
Based on 18 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

In-Person Training

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

Online Training

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

Implementation Rating

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 7.9
Based on 359 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

2Checkout

I used to sell my software on Avangate and PayPal at the same time. Costs were very similar but I decided to abandon PayPal because it sometimes required human interventions. I also checked DigitalRiver, but it wasn't easy to setup and I never completed all requirements.
Rodolfo M. Raya | TrustRadius Reviewer

Avalara

We have looked at TaxJar as an alternative to Avalara. TaxJar is significantly less expensive than Avalara, but what we ran into during our evaluation was TaxJar did not have the needed connectors with NetSuite/SuiteCommerce. Also since Shopify is natively connected to Avalara, TaxJar was not able to connect with Shopify, but would have to have orders exported to NetSuite to be run by TaxJar after the customer had been charged tax in Shopify based on the Avalara calculations.
Marcus Warolin | TrustRadius Reviewer

Scalability

2Checkout

No score
No answers yet
No answers on this topic

Avalara

Avalara 9.0
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

Return on Investment

2Checkout

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
Madina Mukhamedova | TrustRadius Reviewer

Avalara

  • It saved me about half a day's work each month, as well as probably 2-3 days of work for the financial analyst per month.
  • Having nexus in only 4 states still required a lot of manual calculations each month, so saves many hours of work for the team each month.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

2Checkout

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

2Checkout
9.4
Avalara
8.7

Likelihood to Renew

2Checkout
Avalara
9.5

Usability

2Checkout
Avalara
8.8

Reliability and Availability

2Checkout
Avalara
8.6

Performance

2Checkout
Avalara
8.9

Support Rating

2Checkout
Avalara
6.8

In-Person Training

2Checkout
Avalara
8.0

Online Training

2Checkout
Avalara
7.3

Implementation Rating

2Checkout
Avalara
7.9

Scalability

2Checkout
Avalara
9.0

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