What users are saying about

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8 Ratings

BigCommerce

Top Rated
104 Ratings

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8 Ratings
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Score 8.6 out of 101

BigCommerce

Top Rated
104 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

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If you're searching for a solution to support your digital sales, avangate is a good idea. Avangate Digital Commerce will help you to start selling online from scratch, provide you full support from creating a website to acquiring payments from customers. You can control sales and make adjustments on your end of Avangate Digital Commerce.
Madina Mukhamedova profile photo

BigCommerce

BigCommerce offers far more customization options than many other platforms including: Magento. BigCommerce is a hosted solution, which is great for new businesses and immediately sets you up with minimal expenditure, saving on hosting, maintenance and update expenses. Bigcommerce’s single page checkout has also proven to increase conversion rates up to 12% by making it simpler and faster for customers to make a purchase. BigCommerce's track record of an unbeatable 99.99% up-time is matchless. BigCommerce offers a variety of features and add-ons, such as an included mobile site, that make it easy to update and tailor your site to suit your needs
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Feature Rating Comparison

Online Storefront

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BigCommerce
8.4
Product catalog & listings
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BigCommerce
8.7
Product management
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BigCommerce
8.6
Bulk product upload
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BigCommerce
9.0
Branding
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BigCommerce
8.5
Mobile storefront
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BigCommerce
8.9
Product variations
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BigCommerce
8.2
Website integration
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BigCommerce
8.5
Visual customization
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BigCommerce
7.9
CMS
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BigCommerce
7.2

Online Shopping Cart

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BigCommerce
8.6
Abandoned cart recovery
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BigCommerce
9.0
Checkout user experience
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BigCommerce
8.2

Online Payment System

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BigCommerce
9.4
eCommerce security
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BigCommerce
9.4

eCommerce Marketing

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BigCommerce
8.1
Promotions & discounts
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BigCommerce
8.2
Personalized recommendations
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BigCommerce
8.2
SEO
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BigCommerce
7.7

eCommerce Business Management

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BigCommerce
8.8
Multi-site management
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BigCommerce
8.1
Order processing
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BigCommerce
8.9
Inventory management
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BigCommerce
9.3
Shipping
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BigCommerce
9.1
Custom functionality
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BigCommerce
8.7

Pros

  • Easy to use
  • Customizable
  • Contains all basic reports and marketing tools
Madina Mukhamedova profile photo
  • Unparalleled Features
  • Lightning Fast
  • Rock-Solid Security
  • Bullet-Proof Reliability
  • Infinite SaaS Architecture Scalability
  • Robust & Future-Proof
  • Low Total Cost of Ownership
Francis Vassallo profile photo

Cons

  • Local payments methods are an area for improvement. Not all are connected so far.
  • Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.
Madina Mukhamedova profile photo
  • After working with Big Commerce teams, themes and changes for over 5 years, I'd honestly say that they are pretty responsive to any of the issues that might arise or exist. They have always been upfront and honest about the timing of how long a fix might take, and have always worked quickly to address the most important ones.
  • The only issues I've had are small ones that I can usually get them to either address in a number of hours or a few days. Some that were a bit more unusual, I had been able to have a tech help me find an immediate workaround to address some issue. If it is a true technical issue, bug or glitch, they always issue a ticket immediately, and I've seen most every issue get taken care of quickly.
  • I feel overall very happy with BigCommerce. For me, it does just what I want. And considering that technical issues are an inevitable part of having a site, for me - having a technically-savvy customer service team that is so responsive means the world to me. It makes the difference to feel I've always been taken care of when things don't go quite right or when issues arise. Truly appreciate that they don't have just a 'cookie-cutter' or call-center type of customer service department.
  • The only exception I feel I could cite for improvement was the more recent roll-out of the new STENCIL theme from Pixel Union, which took a few months longer than I had hoped, and was confusing to both customer service reps and to customers. Also wanted to not have such a long wait to for the ability of customizations and more flexibility. Better planning for the beta-testing, various designs and final roll-outs might be in order for future theme upgrades.
Stephanie Gale profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
BigCommerce10.0
Based on 23 answers
I give Bigcommerce this rating because of their .CSV upload rates and 301 Redirects functionality.
Martin Masin profile photo

Usability

No score
No answers yet
No answers on this topic
BigCommerce9.1
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.
Chelsea Koontz profile photo

Support

No score
No answers yet
No answers on this topic
BigCommerce8.8
Based on 7 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.
Stephanie Gale profile photo

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Alternatives Considered

Avangate Digital Commerce is more flexible, can be adjusted for your business needs.
Madina Mukhamedova profile photo
My personal business needs are small - I only sell 3 products (currently) online. Of the three solutions mentioned above that I interviewed, only BigCommerce provided me with a low cost, no fee shopping cart alternative that also gave me unlimited bandwidth, great support and an online shopping cart that is on and available 24 hours a day. Their system was a turnkey as you could get, to which only added to the value or the ROI.
Vin Campbell profile photo

Return on Investment

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
Madina Mukhamedova profile photo
  • Bigcommerce has scalability. Your store can grow to be a power house with Bigcommerce over time as it grows.
  • Bigcommerce has larger data processing rates.
  • Bigcommerce has 301 Redirects that keep our website congruent with what the search engines are looking for.
Martin Masin profile photo

Pricing Details

2Checkout

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
2Checkout Editions & Modules
2Checkout
Additional Pricing Details
Growth Edition: 3.99% + $1 / per transaction fee Standard Edition: 4.9% + $2.50 / per transaction fee Enterprise Edition: Custom Tailored (Contact for Pricing)

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
199.95+1
Pro
199.951
1. per month
Additional Pricing Details