What users are saying about

2Checkout

8 Ratings

BigCommerce

Top Rated
104 Ratings

2Checkout

8 Ratings
Score 8.5 out of 101

BigCommerce

Top Rated
104 Ratings
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.

BigCommerce

I would recommend Bigcommerce to larger clients. I would not recommend Bigcommerce to smaller clients due to data and storage requirements.

Feature Rating Comparison

Online Storefront

2Checkout
BigCommerce
8.3
Product catalog & listings
2Checkout
BigCommerce
8.7
Product management
2Checkout
BigCommerce
8.6
Bulk product upload
2Checkout
BigCommerce
8.9
Branding
2Checkout
BigCommerce
8.4
Mobile storefront
2Checkout
BigCommerce
8.8
Product variations
2Checkout
BigCommerce
8.1
Website integration
2Checkout
BigCommerce
8.4
Visual customization
2Checkout
BigCommerce
7.9
CMS
2Checkout
BigCommerce
7.1

Online Shopping Cart

2Checkout
BigCommerce
8.5
Abandoned cart recovery
2Checkout
BigCommerce
8.9
Checkout user experience
2Checkout
BigCommerce
8.1

Online Payment System

2Checkout
BigCommerce
9.4
eCommerce security
2Checkout
BigCommerce
9.4

eCommerce Marketing

2Checkout
BigCommerce
8.0
Promotions & discounts
2Checkout
BigCommerce
8.2
Personalized recommendations
2Checkout
BigCommerce
8.2
SEO
2Checkout
BigCommerce
7.6

eCommerce Business Management

2Checkout
BigCommerce
8.7
Multi-site management
2Checkout
BigCommerce
7.9
Order processing
2Checkout
BigCommerce
8.9
Inventory management
2Checkout
BigCommerce
9.3
Shipping
2Checkout
BigCommerce
9.0
Custom functionality
2Checkout
BigCommerce
8.6

Pros

  • 2Checkout handles credit cards that I would not be able to accept from my country.
  • Fraud prevention works. They saved me a couple of times and I appreciate that.
  • I always received my payments on time. I never had to complain.
  • Bigcommerce is amazing because of their advanced 301 Redirects feature that dramatically preserves your SEO. If you have a lot of products and prices that change very frequently, Bigcommerce's 301 Redirect feature is seamless as it automatically redirects your pages as you change any information on any of your pages. The search engines look for this, and if you do not do it correctly it will adversely affect your SEO.
  • Bigcommerce is also great because of their lightning fast .CSV upload rates for products that you upload onto the Bigcommerce server.
  • One thing that I also like about Bigcommerce, even though I did not like it at first, is that they do not offer custom coding or changes on your Bigcommerce store. Since I am in online marketing, and am not an HTML coder, I have sometimes made changes to my store that have really messed up the source code to my store causing a large amount of maintenance and coding. Bigcommerce understands this aspect so that you do not mess up the source coding to your website.

Cons

  • Local payments methods are an area for improvement. Not all are connected so far.
  • Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.
  • Bigcommerce needs to have a 24 hour support line. If you have an online business, it is working 24 hours. So should your support.
  • Bigcommerce should allow partners to automatically have a Bigcommerce Marketing account listed within their Experts marketplace.
  • I refer a lot of business to Bigcommerce at this point. Shopify gave me an Expert Marketing directory submission without referring anyone to them initially.
  • Bigcommerce makes you refer 10 stores before they allow you to reap any benefits. Bigcommerce expects for you to give them business, without giving you the ability to obtain business from their clients. This is an unbalanced trade. Anyone would make that deal if they were on the Bigcommerce side of things. This setup is one-sided, as it is a 10/1 ratio for Bigcommerce. I refer more clients to Shopify because this process is mutually beneficial for both parties.
  • Bigcommerce's designs suck. The look of almost all of the Bigcommerce themes are quite awful. Many of the Free themes have bugs in them. This is a big hassle when setting up new storefronts. Themes should be completely bug free if they are listed on the marketplace.

Likelihood to Renew

No score
No answers yet
No answers on this topic
BigCommerce10.0
Based on 23 answers
We've hit the ceiling of what we can do with Bigcommerce, but are happy with it. Our only alternative right now is a custom built solution, so we're likely to be using Bigcommerce for a long time to come until we feel its worth it to create and support a website on our own.

Usability

No score
No answers yet
No answers on this topic
BigCommerce9.1
Based on 4 answers
10/10 being zero problems, utter perfection - BigCommerce comes SO CLOSE. If they had expanded payment gateways and more template options, I'd give them a 10. For now, they get a 9.

Support

No score
No answers yet
No answers on this topic
BigCommerce8.8
Based on 7 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.

Alternatives Considered

Avangate Digital Commerce is more flexible, can be adjusted for your business needs.
The other systems can be awesome depending on the needs and situation. However, with ecommerce you don't want to be wasting time making sure everything works. You want to run the business not worry about functionality and sluggishness over time or stability of the platform, upgrades, etc. Bigcommerce saves money in the long run, takes the worry out of the equation, and gives an owner the tools needed to really give their ecommerce efforts a good go. The other systems don't always provide for these benefits and sometimes can be wrought with issues if not setup right, break on upgrades, or just limit you.

Return on Investment

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
  • Cost far exceeds amount of business done via the website
  • Allows me to have an online presence
  • Have not seen an increase in customers due to SEO optimization

Pricing Details

2Checkout

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
2Checkout Editions & Modules
2Checkout
Additional Pricing Details
Growth Edition: 3.99% + $1 / per transaction fee Standard Edition: 4.9% + $2.50 / per transaction fee Enterprise Edition: Custom Tailored (Contact for Pricing)

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
199.95+1
Pro
199.951
1. per month
Additional Pricing Details