What users are saying about
8 Ratings

BigCommerce

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Top Rated
114 Ratings
8 Ratings
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Score 8.7 out of 101

BigCommerce

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Top Rated
114 Ratings
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Score 8.5 out of 101

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Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.
Rodolfo M. Raya profile photo

BigCommerce

BigCommerce is great for a company that is setting up a small to medium sized e-Commerce. We have had no problem with seamlessly setting up and launching our store. The analytics provided through the platform have made it very easy to monitor sales without going through the hassle of making sure our site and conversions are being tracked by another platform like Google Analytics. I do not have anything else to compare BigCommerce to, but it has filled the purpose we expected it to do
Whitney Slothower profile photo

Feature Rating Comparison

Online Storefront

2Checkout
BigCommerce
8.7
Product catalog & listings
2Checkout
BigCommerce
9.5
Product management
2Checkout
BigCommerce
9.4
Bulk product upload
2Checkout
BigCommerce
9.0
Branding
2Checkout
BigCommerce
8.3
Mobile storefront
2Checkout
BigCommerce
8.6
Product variations
2Checkout
BigCommerce
8.7
Website integration
2Checkout
BigCommerce
9.1
Visual customization
2Checkout
BigCommerce
8.5
CMS
2Checkout
BigCommerce
7.0

Online Shopping Cart

2Checkout
BigCommerce
8.9
Abandoned cart recovery
2Checkout
BigCommerce
8.9
Checkout user experience
2Checkout
BigCommerce
8.9

Online Payment System

2Checkout
BigCommerce
9.8
eCommerce security
2Checkout
BigCommerce
9.8

eCommerce Marketing

2Checkout
BigCommerce
8.6
Promotions & discounts
2Checkout
BigCommerce
8.9
Personalized recommendations
2Checkout
BigCommerce
8.5
SEO
2Checkout
BigCommerce
8.4

eCommerce Business Management

2Checkout
BigCommerce
8.9
Multi-site management
2Checkout
BigCommerce
8.7
Order processing
2Checkout
BigCommerce
9.4
Inventory management
2Checkout
BigCommerce
9.4
Shipping
2Checkout
BigCommerce
8.8
Custom functionality
2Checkout
BigCommerce
8.3

Pros

  • 2Checkout handles credit cards that I would not be able to accept from my country.
  • Fraud prevention works. They saved me a couple of times and I appreciate that.
  • I always received my payments on time. I never had to complain.
Rodolfo M. Raya profile photo
  • Customer orders and information. Our customer service team is able to easily and quickly assists customers that call in with questions or errors regarding their purchase (ex: address change, quantity change, etc). With the color tabs we can tell how many orders are awaiting fulfillment, completed, pending, or refunded.
  • Full access o my product pages. I enjoy being able to use BigCommerce to quickly access my product pages and make any necessary information changes without having to to send requests to a web developer. I have full control of what my store pages look like.
  • BigCommerce provides various Analytics reports that are helpful. Although we mainly use Google Analytics for our reporting, we also some of BigCommerce's reports such as: Purchase Funnel, Abandoned Cart, and Marketing Reports to see which avenue our customers are reaching our website.
Whitney Slothower profile photo

Cons

  • I get my payments via a Payoneer credit card. Sometimes I would prefer to receive a wire transfer instead but it is not so easy to switch payment methods.
  • Payment checking and purchase confirmation take about 10 minutes. It is not too much but for clients, it seems an eternity.
Rodolfo M. Raya profile photo
  • Analytics: the standard set isn't very robust, and they try to charge you for basic things like Sales by Item Category reporting.
  • Checkout Page Customization: currently you need to know HTML/CSS to modify these, which isn't that user-friendly.
  • Standard followup email customization: currently, you need to know HTML/CSS to modify these, which isn't that user-friendly.
Blake Baron profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
BigCommerce9.8
Based on 25 answers
Well - I am singing the praises of the BigCommerce platform. To date, I can honestly say that I have no real complaints about their entire system. When you have 99.9% uptime (I haven't personally experienced, nor had a customer contact me regarding an outage) and no hidden or extra fees, I'd call it a praiseworthy experience overall and find no reason not to renew.
Vin Campbell profile photo

Usability

No score
No answers yet
No answers on this topic
BigCommerce7.7
Based on 7 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker profile photo

Support

No score
No answers yet
No answers on this topic
BigCommerce8.4
Based on 9 answers
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.
Stephanie Gale profile photo

Online Training

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 1 answer
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert profile photo

Implementation

No score
No answers yet
No answers on this topic
BigCommerce7.3
Based on 3 answers
Easy to use
Denise Lawrence profile photo

Alternatives Considered

I used to sell my software on Avangate and PayPal at the same time. Costs were very similar but I decided to abandon PayPal because it sometimes required human interventions. I also checked DigitalRiver, but it wasn't easy to setup and I never completed all requirements.
Rodolfo M. Raya profile photo
5874 are BigCommerce, Shopify, WooCommerce accredited. However, BigCommerce is proving to us and our clients time-and-time again that it is the best eCommerce platform for fast-growing and mid-market brands.
Francis Vassallo profile photo

Return on Investment

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
Madina Mukhamedova profile photo
  • As a designer, I provided a proprietary shopping cart solution to my clients. However, the speed at which the eCommerce landscape was changing was faster than I could manage. So, I began the migration of my clients to larger scale eCommerce providers. BigCommerce has allowed me to confidently migrate some clients ensuring that their business is secure.
  • Because of my proprietary shopping cart, clients had to go through me to make the simplest of changes (prices, copy, stock levels, etc.). Now, clients can manage their products, inventory, orders, promotions, etc. without having me be a bottleneck.
Joanne Barker profile photo

Pricing Details

2Checkout

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
2Checkout Editions & Modules
2Checkout
Additional Pricing Details
2SELL - 3.5% + 0.30 EUR per successful sale 2SUBSCRIBE - 4.5% + 0.40 EUR per successful sale 2MONETIZE - 6.0% + 0.50 EUR per successful sale

BigCommerce

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
BigCommerce Editions & Modules
BigCommerce
Edition
Standard
29.951
Plus
79.951
Enterprise
Custom1
Pro
249.951
1. per month
Additional Pricing Details