What users are saying about

2Checkout

8 Ratings
Score 8.5 out of 101

Digital River Global Commerce

19 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.

Digital River Global Commerce

Well suited if you are wanting to implement a solution with minimal staff or resources to support a large project such as E-Commerce software delivery.

Feature Rating Comparison

Online Storefront

2Checkout
Digital River Global Commerce
8.4
Product catalog & listings
2Checkout
Digital River Global Commerce
10.0
Product management
2Checkout
Digital River Global Commerce
10.0
Bulk product upload
2Checkout
Digital River Global Commerce
10.0
Branding
2Checkout
Digital River Global Commerce
7.5
Mobile storefront
2Checkout
Digital River Global Commerce
8.6
Product variations
2Checkout
Digital River Global Commerce
9.1
Website integration
2Checkout
Digital River Global Commerce
8.5
Visual customization
2Checkout
Digital River Global Commerce
4.6
CMS
2Checkout
Digital River Global Commerce
7.6

Online Shopping Cart

2Checkout
Digital River Global Commerce
9.3
Abandoned cart recovery
2Checkout
Digital River Global Commerce
9.1
Checkout user experience
2Checkout
Digital River Global Commerce
9.5

Online Payment System

2Checkout
Digital River Global Commerce
10.0
eCommerce security
2Checkout
Digital River Global Commerce
10.0

eCommerce Marketing

2Checkout
Digital River Global Commerce
6.7
Promotions & discounts
2Checkout
Digital River Global Commerce
9.1
Personalized recommendations
2Checkout
Digital River Global Commerce
6.0
SEO
2Checkout
Digital River Global Commerce
5.0

eCommerce Business Management

2Checkout
Digital River Global Commerce
7.5
Multi-site management
2Checkout
Digital River Global Commerce
2.0
Order processing
2Checkout
Digital River Global Commerce
9.1
Inventory management
2Checkout
Digital River Global Commerce
10.0
Shipping
2Checkout
Digital River Global Commerce
10.0
Custom functionality
2Checkout
Digital River Global Commerce
6.7

Pros

  • Easy to use
  • Customizable
  • Contains all basic reports and marketing tools
  • Outsourcing of e-commerce
  • International presence, tax management, etc.
  • Software distribution/Product fulfillment

Cons

  • Local payments methods are an area for improvement. Not all are connected so far.
  • Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.
  • Timeliness of the support provided--at times the staff of Digital River wasn't as efficient as we needed them to be to support our customers.
  • Often frequent changes of Project Managers. At the time I was the lead contact person for communication on support for the back-end of the eCommerce site. From the time of implementation to the time I changed positions within the company (total of two years), there were four different project managers I worked with. This was at times difficulty having to deal with while trying to help customers.

Likelihood to Renew

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Digital River Global Commerce8.6
Based on 5 answers
N/A I wasn't the person that implemented or recommended Digital River. But from an eCommerce standpoint I liked the organization overall and would recommend it.

Alternatives Considered

Avangate Digital Commerce is more flexible, can be adjusted for your business needs.
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River

Return on Investment

  • Conversion rate has grown up since we started using Avangate Digital Commerce
  • Refund rate has descreased also
  • More sales and broader reach to consumers. With the web presence of the eCommerce site, Korn/Ferry products were accessible 24 hours/ 7 days a week. Prior to that change, consumers had to call to order products and had to wait on office hours of when a Customer Service Rep was available.
  • Access to data and analytical information for sales. This also allowed for making a more efficient inventory process.
  • Transformed the Customer Service role to Commercial Operations which was a major plus. The position became more a support position (which is what was needed) than what was previously a Data Entry position. This also allowed opportunities for marketing a lot of the eProducts to consumers that the organization had.

Screenshots

Digital River Global Commerce

Pricing Details

2Checkout

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Growth Edition: 3.99% + $1 / per transaction fee Standard Edition: 4.9% + $2.50 / per transaction fee Enterprise Edition: Custom Tailored (Contact for Pricing)

Digital River Global Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details