2Checkout vs Stripe

• Easy to use
• Customizable
• Contains all basic reports and marketing tools

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• Stripe attempts to bill clients multiple times, so if the initial attempt to collect payment fails, they keep trying. Often payment is collected on the 2nd or 3rd try. This ability to re-try billing attempts with the same user on a monthly basis increases the overall amount we collect in payments.
• It is easy to search for customers using Stripe- type in the first few letters of the subscriber's name and they immediately appear. It's a simple feature, but very useful when fielding customer service calls.
• Stripe does make it easy to create new coupon codes or issue partial or total refunds.

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• Local payments methods are an area for improvement. Not all are connected so far.
• Bulk updates for catalogs are missing at the moment, to be added in upcoming releases I hope.

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• Stripe assumes that recurring payment plans will have a pre-determined amount ($25, $50, $100, etc). However, my organization allows donors to input a custom $ amount, which requires a Stripe admin to manually create a new subscription plan for each donor. This can get labor-intensive with a large volume of custom payment amounts. This would not be an issue if your organization only allows pre-determined subscriptions, though.
• Stripe's default email receipt is not very customizable. Third-party options are available, however.
• Refunds are only allowed on a case-by-case basis. It would be nice to have a bulk refund feature.

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• Conversion rate has grown up since we started using Avangate Digital Commerce
• Refund rate has descreased also

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• Extremely positive for ROI since it's what we use to process payments.
• Fielding disputes is a relatively time-consuming, slow process.
• Logs are detailed enough to where you can usually trace an issue or change easily to its origin.

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