2Checkout vs Vantiv

2Checkout

2Checkout is great when you sell software licenses online or when you offer SaaS subscriptions. I don't think it can work in other scenarios.

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Rodolfo M. Raya

Chief Technical Officer

MaxprogramsComputer Software, 1-10 employees

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Vantiv

Vantiv is excellent for companies that need to be able to accept credit cards and want to keep accurate reports. However, if you ever need to contact customer service or your account rep, be prepared to be extremely frustrated. Vantiv recently merged with another company, and we are having a very difficult time getting information from our account manager about how to access out account now.

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Heather Frick

Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Pros

2Checkout handles credit cards that I would not be able to accept from my country.
Fraud prevention works. They saved me a couple of times and I appreciate that.
I always received my payments on time. I never had to complain.

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Rodolfo M. Raya

Chief Technical Officer

MaxprogramsComputer Software, 1-10 employees

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Great reports
Accepts all 4 major credit cards
Easy to read billing statement

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Heather Frick

Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Cons

I get my payments via a Payoneer credit card. Sometimes I would prefer to receive a wire transfer instead but it is not so easy to switch payment methods.
Payment checking and purchase confirmation take about 10 minutes. It is not too much but for clients, it seems an eternity.

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Rodolfo M. Raya

Chief Technical Officer

MaxprogramsComputer Software, 1-10 employees

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Better customer service
Roll the monthly service fee into the monthly billing
Better communication with account reps

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Heather Frick

Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Likelihood to Renew

No score

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Vantiv7.0

Based on 1 answer

As long as Vantiv continues to improve and we can get better responses from customer service, we will likely continue to use Vantiv. However, if customer service declines, we will likely look for something else

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Heather Frick

Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Alternatives Considered

Avangate Digital Commerce is more flexible, can be adjusted for your business needs.

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Madina Mukhamedova

Online sales back office manager

Kaspersky LabComputer Software, 1001-5000 employees

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We have been using Vantiv for years, and have added other online payment options for other applications as needed. Some payment options are geared more toward donations, others are for mobile payments, others can do a little of both. Vantiv is what we use strictly for our subscriptions, and it makes bookkeeping easier to keep it separate from the payment service for donations.

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Heather Frick

Bookkeeper

Westminster Seminary CaliforniaNon-Profit Organization Management, 11-50 employees

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Return on Investment

2Checkout charges you for every sale. It does not have other costs that can affect your finances.
2Checkout has two plans for software companies. Make sure to select the one that is right for you or you will find yourself paying a high commission.

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Rodolfo M. Raya

Chief Technical Officer

MaxprogramsComputer Software, 1-10 employees

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