EchoSpan 360-Degree Feedback Tool vs Maestro

• EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
• Filled our request for customization and were easy to work with.
• Excellent on-line training videos

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• Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
• Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
• Giving management peace of mind that agents are responding appropriately to clients

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• EchoSpan's 360s are completely customizable, so content improvements are up to the user

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• No ability to view contact information from a home screen (must click into profile to see phone number)
• Feels a bit archaic
• Would be nice to see "flags" or ways to mark students for calling
• Wish that the 'attempted call' option turned a student yellow instead of keeping them red

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• Improved awareness of employee strengths and weaknesses

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• At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
• Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
• No other impacts that I can think of.

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