EchoSpan 360-Degree Feedback Tool vs Maestro

Likelihood to Recommend

As a 360 assessment it rates very well when compared to our previous vendor. 360-Degree Feedback is more affordable so it allows departments to avail themselves of the opportunity to help their team members learn more about themselves, which would have been cost-prohibitive with our previous vendor.The support department has been FANTASTIC! Quick responses on all any small issues and easy to work with for customizing templates. The system allows us to add rater groups and increase the group sizes easily.

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 4 answers on this topic

Maestro works well in traditional coaching environments for customer support teams. We had some challenges rolling out our peer review system where agents rate tickets for other agents in addition to managers rating tickets. Their implementation staff went above and beyond in helping us think through our initial rubrics and provided coaching on how to configure things optimally for our business use cases.

Read full review

Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

View all 2 answers on this topic

Feature Rating Comparison

EchoSpan 360-Degree Feedback Tool

6.0

7.0

—

9.0

EchoSpan 360-Degree Feedback Tool

—

Maestro

8.5

Manager tracking tools

—

8.0

Compliance tracking and reporting

—

9.0

EchoSpan 360-Degree Feedback Tool

—

Maestro

8.0

Mobile friendly

—

7.0

Progress tracking & certifications

—

8.0

Learning administration

—

9.0

Pros

EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
Filled our request for customization and were easy to work with.
Excellent on-line training videos

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 4 answers on this topic

Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
Giving management peace of mind that agents are responding appropriately to clients

Read full review

Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

View all 2 answers on this topic

Cons

It would be beneficial if the system automatically reported if an email was returned because of an incorrect address.

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 4 answers on this topic

The reports are fine, but it would be helpful if there were more ways to segment the population
Better setup for rolling out peer reviews across a larger organization
Generally, Maestro has been really responsive to our feature requests and has improved an already great product substantially in a year

Read full review

Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

View all 2 answers on this topic

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool 9.6

Based on 2 answers

Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 2 answers on this topic

Maestro 7.0

Based on 1 answer

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

Read full review

Verified User

Employee in Other

E-Learning Company, 1001-5000 employees

View all 1 answers on this topic

Performance

EchoSpan 360-Degree Feedback Tool 9.0

Based on 1 answer

The system is easy to use, the Echospan support is fantastic and the cost is very competitive.

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Ask the community to sound off

Alternatives Considered

Both EchoSpan and the other vendor supplied comparable products, so the major difference was the cost involved. EchoSpan is much more affordable and offers a very similar quality of report.

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 4 answers on this topic

We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.

Read full review

Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

View all 2 answers on this topic

Return on Investment

It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.

Read full review

Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

View all 4 answers on this topic

Maestro has helped our team give better, more consistent responses to our customers
Maestro has helped our managers do a better job coaching their agents
Maestro has given us better insight into the quality of our support team

Read full review

Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

View all 2 answers on this topic

Likelihood to Recommend