EchoSpan 360-Degree Feedback Tool vs Maestro

EchoSpan 360-Degree Feedback Tool

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.

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Ellen Spara

Sr. Director - Talent Management

LyondellBasellChemicals, 10,001+ employees

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Maestro

Maestro works well in traditional coaching environments for customer support teams. We had some challenges rolling out our peer review system where agents rate tickets for other agents in addition to managers rating tickets. Their implementation staff went above and beyond in helping us think through our initial rubrics and provided coaching on how to configure things optimally for our business use cases.

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Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

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Feature Rating Comparison

EchoSpan 360-Degree Feedback Tool

6.0

7.0

—

9.0

EchoSpan 360-Degree Feedback Tool

—

Maestro

8.5

Manager tracking tools

—

8.0

Compliance tracking and reporting

—

9.0

EchoSpan 360-Degree Feedback Tool

—

Maestro

8.0

Mobile friendly

—

7.0

Progress tracking & certifications

—

8.0

Learning administration

—

9.0

Pros

Competency library is robust - includes pretty much any competency that you would need
Excellent customer service, both online (demonstrations of how to) and via phone/email
Completely customizable - different targets can have different competencies, rater types, rating scales, etc.

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Ellen Spara

Sr. Director - Talent Management

LyondellBasellChemicals, 10,001+ employees

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Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
Giving management peace of mind that agents are responding appropriately to clients

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Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

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Cons

It took us a little while to figure out how to set up a 360 (we didn't watch the demo videos until later), but once we did, it was very easy to use.

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Ellen Spara

Sr. Director - Talent Management

LyondellBasellChemicals, 10,001+ employees

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The reports are fine, but it would be helpful if there were more ways to segment the population
Better setup for rolling out peer reviews across a larger organization
Generally, Maestro has been really responsive to our feature requests and has improved an already great product substantially in a year

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Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

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Likelihood to Renew

EchoSpan 360-Degree Feedback Tool9.6

Based on 2 answers

Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!

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Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

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Maestro7.0

Based on 1 answer

Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities

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Verified User

Employee in Other

E-Learning Company, 1001-5000 employees

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Performance

EchoSpan 360-Degree Feedback Tool9.0

Based on 1 answer

The system is easy to use, the Echospan support is fantastic and the cost is very competitive.

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Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

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No score

No answers yet

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Alternatives Considered

Both EchoSpan and the other vendor supplied comparable products, so the major difference was the cost involved. EchoSpan is much more affordable and offers a very similar quality of report.

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Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

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We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.

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Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

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Return on Investment

It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.

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Michelle Martfeld

Administrative Assistant

Cameco CorporationMining & Metals, 1001-5000 employees

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Maestro has helped our team give better, more consistent responses to our customers
Maestro has helped our managers do a better job coaching their agents
Maestro has given us better insight into the quality of our support team

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Matt Dale

VP Customer Support

Illuminate Education, Inc.Computer Software, 501-1000 employees

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