What users are saying about
5 Ratings
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Score 9 out of 101
3 Ratings
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Score 7 out of 101

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Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
Ellen Spara profile photo

Maestro

Maestro works well in traditional coaching environments for customer support teams. We had some challenges rolling out our peer review system where agents rate tickets for other agents in addition to managers rating tickets. Their implementation staff went above and beyond in helping us think through our initial rubrics and provided coaching on how to configure things optimally for our business use cases.
Matt Dale profile photo

Feature Rating Comparison

Performance and Goals

EchoSpan 360-Degree Feedback Tool
6.0
Maestro
8.8
Corporate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Subordinate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Individual goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Line-of sight-visibility
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
8.0
Performance tracking
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
9.5

Performance Management

EchoSpan 360-Degree Feedback Tool
7.0
Maestro
9.0
Performance plans
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
8.0
Plan weighting
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Performance improvement plans
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
8.0
Review status tracking
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Rater nomination workflow
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
9.0
Review reminders
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
10.0
Workflow restrictions
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
10.0
Multiple review frequency
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
9.0
Reporting
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
9.0
Manager note taking
EchoSpan 360-Degree Feedback Tool
Maestro
9.0

Onboarding

EchoSpan 360-Degree Feedback Tool
Maestro
8.5
Manager tracking tools
EchoSpan 360-Degree Feedback Tool
Maestro
8.0
Compliance tracking and reporting
EchoSpan 360-Degree Feedback Tool
Maestro
9.0

Learning Management

EchoSpan 360-Degree Feedback Tool
Maestro
8.0
Mobile friendly
EchoSpan 360-Degree Feedback Tool
Maestro
7.0
Progress tracking & certifications
EchoSpan 360-Degree Feedback Tool
Maestro
8.0
Learning administration
EchoSpan 360-Degree Feedback Tool
Maestro
9.0

Pros

  • Competency library is robust - includes pretty much any competency that you would need
  • Excellent customer service, both online (demonstrations of how to) and via phone/email
  • Completely customizable - different targets can have different competencies, rater types, rating scales, etc.
Ellen Spara profile photo
  • Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
  • Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
  • Giving management peace of mind that agents are responding appropriately to clients
Matt Dale profile photo

Cons

  • It took us a little while to figure out how to set up a 360 (we didn't watch the demo videos until later), but once we did, it was very easy to use.
Ellen Spara profile photo
  • The reports are fine, but it would be helpful if there were more ways to segment the population
  • Better setup for rolling out peer reviews across a larger organization
  • Generally, Maestro has been really responsive to our feature requests and has improved an already great product substantially in a year
Matt Dale profile photo

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool9.6
Based on 2 answers
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
Michelle Martfeld profile photo
Maestro7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
No photo available

Performance

EchoSpan 360-Degree Feedback Tool9.0
Based on 1 answer
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
Michelle Martfeld profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Both EchoSpan and the other vendor supplied comparable products, so the major difference was the cost involved. EchoSpan is much more affordable and offers a very similar quality of report.
Michelle Martfeld profile photo
We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.
Matt Dale profile photo

Return on Investment

  • It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.
Michelle Martfeld profile photo
  • Maestro has helped our team give better, more consistent responses to our customers
  • Maestro has helped our managers do a better job coaching their agents
  • Maestro has given us better insight into the quality of our support team
Matt Dale profile photo

Screenshots

Pricing Details

EchoSpan 360-Degree Feedback Tool

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Maestro

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details