What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
Ellen Spara | TrustRadius Reviewer

Maestro

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Joanna McKenzie | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Corporate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Subordinate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Individual goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Line-of sight-visibility
EchoSpan 360-Degree Feedback Tool
6.0
Maestro
Performance tracking
EchoSpan 360-Degree Feedback Tool
6.0
Maestro

Performance Management

EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Performance plans
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Plan weighting
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Performance improvement plans
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Review status tracking
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Rater nomination workflow
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Review reminders
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Workflow restrictions
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Multiple review frequency
EchoSpan 360-Degree Feedback Tool
7.0
Maestro
Reporting
EchoSpan 360-Degree Feedback Tool
7.0
Maestro

Pros

EchoSpan 360-Degree Feedback Tool

  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
Michelle Martfeld | TrustRadius Reviewer

Maestro

  • Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
  • Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
  • Giving management peace of mind that agents are responding appropriately to clients
Matt Dale | TrustRadius Reviewer

Cons

EchoSpan 360-Degree Feedback Tool

  • EchoSpan's 360s are completely customizable, so content improvements are up to the user
Ben Dattner | TrustRadius Reviewer

Maestro

  • No ability to view contact information from a home screen (must click into profile to see phone number)
  • Feels a bit archaic
  • Would be nice to see "flags" or ways to mark students for calling
  • Wish that the 'attempted call' option turned a student yellow instead of keeping them red
Anonymous | TrustRadius Reviewer

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool

EchoSpan 360-Degree Feedback Tool 9.6
Based on 2 answers
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
Michelle Martfeld | TrustRadius Reviewer

Maestro

Maestro 7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Anonymous | TrustRadius Reviewer

Performance

EchoSpan 360-Degree Feedback Tool

EchoSpan 360-Degree Feedback Tool 9.0
Based on 1 answer
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
Michelle Martfeld | TrustRadius Reviewer

Maestro

No score
No answers yet
No answers on this topic

Support Rating

EchoSpan 360-Degree Feedback Tool

No score
No answers yet
No answers on this topic

Maestro

Maestro 10.0
Based on 1 answer
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Joanna McKenzie | TrustRadius Reviewer

Alternatives Considered

EchoSpan 360-Degree Feedback Tool

Reporting, conciseness and detail.
Anonymous | TrustRadius Reviewer

Maestro

We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.
Matt Dale | TrustRadius Reviewer

Return on Investment

EchoSpan 360-Degree Feedback Tool

  • Improved awareness of employee strengths and weaknesses
Ellen Spara | TrustRadius Reviewer

Maestro

  • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
  • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
  • No other impacts that I can think of.
Joanna McKenzie | TrustRadius Reviewer

Screenshots

Pricing Details

EchoSpan 360-Degree Feedback Tool

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Maestro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool
9.0
Maestro
8.1

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool
9.6
Maestro
7.0

Performance

EchoSpan 360-Degree Feedback Tool
9.0
Maestro

Support Rating

EchoSpan 360-Degree Feedback Tool
Maestro
10.0

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