EchoSpan 360-Degree Feedback Tool vs. Maestro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EchoSpan 360-Degree Feedback Tool
Score 9.0 out of 10
N/A
EchoSpan 360-Degree Feedback is an employee surveying and evaluation tool. It features a competency library for testing employees, as well as reporting and developmental suggestions.N/A
Maestro
Score 6.5 out of 10
N/A
Maestro is an employee performance and talent mangement software solution offered by Madison.N/A
Pricing
EchoSpan 360-Degree Feedback ToolMaestro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EchoSpan 360-Degree Feedback ToolMaestro
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
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User Ratings
EchoSpan 360-Degree Feedback ToolMaestro
Likelihood to Recommend
9.0
(3 ratings)
9.0
(2 ratings)
Likelihood to Renew
9.6
(2 ratings)
7.0
(1 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
EchoSpan 360-Degree Feedback ToolMaestro
Likelihood to Recommend
EchoSpan
I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
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Madison
Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
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Pros
EchoSpan
  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
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Madison
  • Easy progress reports using a type of "mail merge" built in template
  • Reports tab is a nice feature
  • Seems fairly stable and reliable
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Cons
EchoSpan
  • EchoSpan's 360s are completely customizable, so content improvements are up to the user
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Madison
  • Guest Names - I do have some difficulty with guest names. Many people want two names on their member profile. When I use Schmoe, Joe And Jane, it capitalizes the A in and. If I use the ampersand I have issues with the name processing. So, just one primary member and no ampersand.
  • Creating New Folios - For some reason it is very easy to create a new folio under a member account and you have to finish creating it before you can back out of it. I have done that a few times but not a huge deal.
  • Access Levels - Is there an easy to follow list of access levels and what they include? I guess I should ask Maestro this. Maybe not an issue...
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Likelihood to Renew
EchoSpan
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
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Madison
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
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Performance
EchoSpan
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
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Madison
No answers on this topic
Support Rating
EchoSpan
No answers on this topic
Madison
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
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Alternatives Considered
EchoSpan
I've seen or used several of the other 360 tools. EchoSpan is better in nearly every way. It is more customizable. It can be administered completely by someone internally, so no need to request someone to set up a 360 - you can just do it yourself. Competency library is great, and you can create others if you want to. Reports are easy to interpret. Very good customer service
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Madison
Maestro is the first lodging software I have reviewed. I do not have much other experience with lodging software so I am unable to compare. I do really like that Maestro has the support we need in an ever challenging customer service world. Thanks for being a great tool for our resort!
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Return on Investment
EchoSpan
  • Greater feedback at all levels
  • Increased awareness of challenges and opportunities
  • Better communication and collaboration
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Madison
  • Maestro allows me to log all communication with families, eliminating any question as to when I reached out
  • Maestro is a huge time saver with sending progress reports
  • Maestro lacks customization that would make teachers more efficient
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ScreenShots

EchoSpan 360-Degree Feedback Tool Screenshots

Screenshot of Snapshot of a ReviewScreenshot of Integrated Development Planning Module