What users are saying about
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
17 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
Ellen Spara | TrustRadius Reviewer

Medallia

Any customer service industry would benefit from implementing Medallia. This is your one-stop-shop for everything surveying and data analytics. I have personally seen this successfully implemented in both software companies and retail. Medallia offers multiple integration options to create connected applications in your business. This is designed as an enterprise solution, smaller businesses may find it difficult to justify the cost.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance and Goals

EchoSpan 360-Degree Feedback Tool
6.0
Medallia
Corporate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Medallia
Subordinate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Medallia
Individual goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Medallia
Line-of sight-visibility
EchoSpan 360-Degree Feedback Tool
6.0
Medallia
Performance tracking
EchoSpan 360-Degree Feedback Tool
6.0
Medallia

Performance Management

EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Performance plans
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Plan weighting
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Performance improvement plans
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Review status tracking
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Rater nomination workflow
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Review reminders
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Workflow restrictions
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Multiple review frequency
EchoSpan 360-Degree Feedback Tool
7.0
Medallia
Reporting
EchoSpan 360-Degree Feedback Tool
7.0
Medallia

Pros

EchoSpan 360-Degree Feedback Tool

  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
Michelle Martfeld | TrustRadius Reviewer

Medallia

  • Integration with Salesforce: Medallia can be fully integrated with Salesforce or other CRM systems with all the data in both places and Account Managers/Sales, CSM's, Support, Onboarding, executives, etc., never have to leave SF and they have a Dashboard in SF tailored to their role. All data is available in real-time.
  • Closed loop: Great closed-loop where alerts are sent out to the right person in real time if there is a detractor or dissatisfied customer. This means you can contact the customer within 24 hours, which wows your customers and makes it easy to move to customers from a Detractor to a Promoter.
  • Actionable insights: Medallia has amazing dashboards, that give you the data you need along with text analytics to make changes based on your customer needs, pain points and trends. It gives you all the tools you need to take the right actions to improve you customer experience and the bottom-line.
Noomi Codon | TrustRadius Reviewer

Cons

EchoSpan 360-Degree Feedback Tool

  • EchoSpan's 360s are completely customizable, so content improvements are up to the user
Ben Dattner | TrustRadius Reviewer

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool

EchoSpan 360-Degree Feedback Tool 9.6
Based on 2 answers
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
Michelle Martfeld | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Usability

EchoSpan 360-Degree Feedback Tool

No score
No answers yet
No answers on this topic

Medallia

Medallia 10.0
Based on 1 answer
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Performance

EchoSpan 360-Degree Feedback Tool

EchoSpan 360-Degree Feedback Tool 9.0
Based on 1 answer
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
Michelle Martfeld | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Support Rating

EchoSpan 360-Degree Feedback Tool

No score
No answers yet
No answers on this topic

Medallia

Medallia 10.0
Based on 1 answer
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

EchoSpan 360-Degree Feedback Tool

Reporting, conciseness and detail.
Anonymous | TrustRadius Reviewer

Medallia

If you have a very large business with multiple outlets, Medallia is a reasonable choice to make because of the major scalability and the vast amounts of data you can collect. If you are a small, one-off, or independent business, it can be very costly and not all of the tools are necessary for you. I do not like the user experience or report visualizations as much as the reports on Revinate and TrustYou. Revinate is my favorite of the three so far.
Emily Penfold Dailey | TrustRadius Reviewer

Return on Investment

EchoSpan 360-Degree Feedback Tool

  • Improved awareness of employee strengths and weaknesses
Ellen Spara | TrustRadius Reviewer

Medallia

  • You have full visibility into what your customers are thinking on a wide spectrum, allowing you to get out of specific anecdotes and really determine your strengths and weaknesses.
  • You'll be able to make your customers feel more valued in asking for their feedback in improving, adding another layer of positive to the customer experience.
  • Medallia will help your employees learn what they're doing well and where they can get better, automatically helping to keep all of your employees continuously improve.
Andrew Mishler | TrustRadius Reviewer

Screenshots

Pricing Details

EchoSpan 360-Degree Feedback Tool

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Medallia

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool
9.0
Medallia
7.3

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool
9.6
Medallia

Usability

EchoSpan 360-Degree Feedback Tool
Medallia
10.0

Performance

EchoSpan 360-Degree Feedback Tool
9.0
Medallia

Support Rating

EchoSpan 360-Degree Feedback Tool
Medallia
10.0

Add comparison