360 Degree Feedback vs. Medallia

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
360 Degree Feedback
Score 9.0 out of 10
N/A
EchoSpan 360-Degree Feedback is an employee surveying and evaluation tool. It features a competency library for testing employees, as well as reporting and developmental suggestions.
$3
per month
Medallia
Score 9.1 out of 10
N/A
Medallia is an enterprise customer feedback solution that allows companies to collect customer feedback across multiple channels and touchpoints, and analyze, understand and react to it in real time.N/A
Pricing
360 Degree FeedbackMedallia
Editions & Modules
Basic
$3
per month
No answers on this topic
Offerings
Pricing Offerings
360 Degree FeedbackMedallia
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Best Alternatives
360 Degree FeedbackMedallia
Small Businesses
Zoho People
Zoho People
Score 8.8 out of 10
Sogolytics
Sogolytics
Score 8.8 out of 10
Medium-sized Companies
Reviewsnap
Reviewsnap
Score 9.0 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Zoho People
Zoho People
Score 8.8 out of 10
Quadient Inspire
Quadient Inspire
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
360 Degree FeedbackMedallia
Likelihood to Recommend
9.0
(3 ratings)
9.2
(21 ratings)
Likelihood to Renew
9.6
(2 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.0
(2 ratings)
User Testimonials
360 Degree FeedbackMedallia
Likelihood to Recommend
TalentGuard
I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
Read full review
Medallia
Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Read full review
Pros
TalentGuard
  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
Read full review
Medallia
  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
Read full review
Cons
TalentGuard
  • EchoSpan's 360s are completely customizable, so content improvements are up to the user
Read full review
Medallia
  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Read full review
Likelihood to Renew
TalentGuard
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
Read full review
Medallia
No answers on this topic
Usability
TalentGuard
No answers on this topic
Medallia
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Read full review
Performance
TalentGuard
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
Read full review
Medallia
No answers on this topic
Support Rating
TalentGuard
No answers on this topic
Medallia
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Read full review
Alternatives Considered
TalentGuard
I've seen or used several of the other 360 tools. EchoSpan is better in nearly every way. It is more customizable. It can be administered completely by someone internally, so no need to request someone to set up a 360 - you can just do it yourself. Competency library is great, and you can create others if you want to. Reports are easy to interpret. Very good customer service
Read full review
Medallia
Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Read full review
Return on Investment
TalentGuard
  • Greater feedback at all levels
  • Increased awareness of challenges and opportunities
  • Better communication and collaboration
Read full review
Medallia
  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
Read full review
ScreenShots

360 Degree Feedback Screenshots

Screenshot of Snapshot of a ReviewScreenshot of Integrated Development Planning Module

Medallia Screenshots

Screenshot of Employee EngagementScreenshot of Customer ProfileScreenshot of IoT FeedbackScreenshot of Medallia MobileScreenshot of Organizational HierarchyScreenshot of Suggested Actions