What users are saying about
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Top Rated
33 Ratings
4 Ratings
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Score 9 out of 100

Medallia

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Top Rated
33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Attribute Ratings

  • Medallia is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

EchoSpan 360-Degree Feedback Tool

90%
3 Ratings
9.3

Medallia

93%
21 Ratings

Likelihood to Renew

9.6

EchoSpan 360-Degree Feedback Tool

96%
2 Ratings

Medallia

N/A
0 Ratings

Usability

EchoSpan 360-Degree Feedback Tool

N/A
0 Ratings
9.2

Medallia

92%
2 Ratings

Performance

9.0

EchoSpan 360-Degree Feedback Tool

90%
2 Ratings

Medallia

N/A
0 Ratings

Support Rating

EchoSpan 360-Degree Feedback Tool

N/A
0 Ratings
7.6

Medallia

76%
2 Ratings

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool

I can't imagine a scenario where it is less appropriate than any other 360 tool. It's easy to use, customizable, and inexpensive. Reports are easy to interpret. Great tool for anyone looking to implement a new 360.
Ellen Spara | TrustRadius Reviewer

Medallia

Medallia is best for customer experience feedback. This will allow you to analyze and understand their current experience with the service you are providing. You will not [only] understand what specific point you are lacking, but you will also know which point they are happy with. Using the data provided, you can take necessary actions on how to improve and elevate your customer's experience.
Bruce Lee | TrustRadius Reviewer

Pros

EchoSpan 360-Degree Feedback Tool

  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
Michelle Martfeld | TrustRadius Reviewer

Medallia

  • It provides a rating for customers to rank how satisfied or not satisfied they are with the service.
  • As an Account Manager, this is a helpful tool to hear customers' experiences and feedback.
  • It helps us manage our next steps because the tools also provide options to note the action taken and if the issue has been resolved or not.
Angela Ocampo | TrustRadius Reviewer

Cons

EchoSpan 360-Degree Feedback Tool

  • EchoSpan's 360s are completely customizable, so content improvements are up to the user
Ben Dattner | TrustRadius Reviewer

Medallia

  • Our service model does not provide any ownership over the platform. We have to engage our Medallia Project Team to build surveys, troubleshoot issues, make changes to surveys, reports, and dashboards, resulting in long turnaround times and inefficiency.
  • Medallia charges for both "units" and users. "Units" are defined as named individuals in surveys, but don't have log-in privileges. In our case, they are customer service agents or business consultants that engaged with the client but are not part of our closed-loop case management process or access to the platform.
Anonymous | TrustRadius Reviewer

Pricing Details

EchoSpan 360-Degree Feedback Tool

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Medallia

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool

EchoSpan 360-Degree Feedback Tool 9.6
Based on 2 answers
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
Michelle Martfeld | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Usability

EchoSpan 360-Degree Feedback Tool

No score
No answers yet
No answers on this topic

Medallia

Medallia 9.2
Based on 2 answers
Medallia's user interface is simple and intuitive for the end-user. Everyone in our organization from the CEO to store level team members use Medallia to see how we are delivering experiences for our customers. From an administrative side, I would rate Medallia closer to a 7.5, but this part of Medallia is not used as often post-implementation. That being said, you will need a technical/IT resource on staff or will need to pay a premium to a 3rd party to manage it for you.
Anonymous | TrustRadius Reviewer

Performance

EchoSpan 360-Degree Feedback Tool

EchoSpan 360-Degree Feedback Tool 9.0
Based on 2 answers
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
Michelle Martfeld | TrustRadius Reviewer

Medallia

No score
No answers yet
No answers on this topic

Support Rating

EchoSpan 360-Degree Feedback Tool

No score
No answers yet
No answers on this topic

Medallia

Medallia 7.6
Based on 2 answers
Medallia is always there to answer questions and/or support our needs. In some cases it does require a PO if the request does not fall under normal support, but that does not change the fact that they are very responses and available to support your needs
Anonymous | TrustRadius Reviewer

Alternatives Considered

EchoSpan 360-Degree Feedback Tool

I've seen or used several of the other 360 tools. EchoSpan is better in nearly every way. It is more customizable. It can be administered completely by someone internally, so no need to request someone to set up a 360 - you can just do it yourself. Competency library is great, and you can create others if you want to. Reports are easy to interpret. Very good customer service
Ellen Spara | TrustRadius Reviewer

Medallia

Medallia does not only gives us convenience. It also gives us an opportunity to solve real-time feedback and create real-time solutions. The platform is easy to use, with a dashboard that could help our agents check their progress on a daily basis. I am particularly impressed with the platforms' ability to provide high attention to detail without compromising the sleek design that gives a professional vibe.
Michelle Joyce Nael | TrustRadius Reviewer

Return on Investment

EchoSpan 360-Degree Feedback Tool

  • Greater feedback at all levels
  • Increased awareness of challenges and opportunities
  • Better communication and collaboration
Ben Dattner | TrustRadius Reviewer

Medallia

  • It does play a big role when we are running a referral campaign. Referral greatly affects sales and retention since customers are bringing in new clients/customers.
  • It helps our organization keep track of the accounts that are most likely to churn by checking their feedback and knowing how we can improve our service.
Jose Michael dela Cruz | TrustRadius Reviewer

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