What users are saying about

EchoSpan 360-Degree Feedback Tool

5 Ratings
Score 9 out of 101

Promantek

3 Ratings
Score 9.3 out of 101

Add comparison

Likelihood to Recommend

EchoSpan 360-Degree Feedback Tool

As a 360 assessment it rates very well when compared to our previous vendor. 360-Degree Feedback is more affordable so it allows departments to avail themselves of the opportunity to help their team members learn more about themselves, which would have been cost-prohibitive with our previous vendor.The support department has been FANTASTIC! Quick responses on all any small issues and easy to work with for customizing templates. The system allows us to add rater groups and increase the group sizes easily.

Promantek

This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well.I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.

Feature Rating Comparison

Performance and Goals

EchoSpan 360-Degree Feedback Tool
6.0
Promantek
Corporate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Promantek
Subordinate goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Promantek
Individual goal setting
EchoSpan 360-Degree Feedback Tool
6.0
Promantek
Line-of sight-visibility
EchoSpan 360-Degree Feedback Tool
6.0
Promantek
Performance tracking
EchoSpan 360-Degree Feedback Tool
6.0
Promantek

Performance Management

EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Performance plans
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Plan weighting
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Performance improvement plans
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Review status tracking
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Rater nomination workflow
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Review reminders
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Workflow restrictions
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Multiple review frequency
EchoSpan 360-Degree Feedback Tool
7.0
Promantek
Reporting
EchoSpan 360-Degree Feedback Tool
7.0
Promantek

Pros

  • EchoSpan was extremely supportive in the initial training portion and is extremely quick to offer support when required.
  • Filled our request for customization and were easy to work with.
  • Excellent on-line training videos
  • Ease of use - This program has been great for the Keep It Simple mentality. It is clear, concise, and able to expand based on our needs. There is a good level of intuitiveness that goes with it... basically sorted with employees, reviews, and setup. We have been able to train managers and employees quickly and easily with the process, and simple things like clear buttons, or "Are you ready to send your review to your manager?" questions make this good for us. We have used other global programs from very large companies that didn't work well for us.
  • The clear ability for the Administrator(s) to manage - In the past, we have had problems with managers telling us "Well, my screen shows this and that..." and yet as an Administrator I was unable to see what they were seeing as my screen was different. That is not the case with Trakstar from Promantek. Click a button and I am in as the actual user... an administrator can then see exactly what the end user is looking at. This is especially helpful with out of area locations and makes a world of difference for us.
  • Training and Resources - Promantek's Trakstar has some great resources that reside just a couple clicks away from the main screen. When an employee logs in, they have access to all kinds of information on what they can do, how to do it, easy tricks and tips. Online documents or videos are right there on the site, with dozens if not hundreds of reference documents that explain step by step with screen pictures how things work. It has been very easy to manage training with this program.

Cons

  • Easier interpretation
  • It would be nice to be able to customize a screen when looking at some data for employees. In almost every case the screen information is helpful, but sometimes I wish This information was next to That information instead of two columns over, etc. This is not a big deal, but screen customization would be on the wishlist. This is not an issue for downloads of reports as those go to excel and you can manipulate that any way you like.

Likelihood to Renew

EchoSpan 360-Degree Feedback Tool9.6
Based on 2 answers
Customer support and the cost of the product would be my number one reasons. Customer support is fantastic!
Promantek8.0
Based on 1 answer
Very simple to use, great support.

Performance

EchoSpan 360-Degree Feedback Tool9.0
Based on 1 answer
The system is easy to use, the Echospan support is fantastic and the cost is very competitive.
No score
No answers yet
No answers on this topic

Support

No score
No answers yet
No answers on this topic
Promantek10.0
Based on 1 answer
Excellent customer service...Michelle is AMAZING.

Alternatives Considered

Both EchoSpan and the other vendor supplied comparable products, so the major difference was the cost involved. EchoSpan is much more affordable and offers a very similar quality of report.
I have not used other products from Promantek yet.

Return on Investment

  • It has allowed feedback from many employees so certain issues that needed to be dealt with became more transparent.
  • We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial.

Screenshots

Promantek

Pricing Details

EchoSpan 360-Degree Feedback Tool

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Promantek

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details