What users are saying about
4 Ratings
3 Ratings
4 Ratings
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Score 9 out of 100
3 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Ameyo

If you have a call center and if you would like to monitor the agents along with the customers, it is one of the best tools available in the market. This not only helps to create a better customer experience but helps to get better productivity from the agents. This also helps to maintain a proper answer level without putting a hard work.
Arindam Mondal | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Ameyo
Organize and prioritize service tickets
365Ticketing
7.0
Ameyo
Expert directory
365Ticketing
8.0
Ameyo
ITSM collaboration and documentation
365Ticketing
8.0
Ameyo
Ticket creation and submission
365Ticketing
8.0
Ameyo
Ticket response
365Ticketing
9.0
Ameyo

Self Help Community

365Ticketing
9.0
Ameyo
Internal knowledge base
365Ticketing
9.0
Ameyo

Multi-Channel Help

365Ticketing
9.0
Ameyo
Email support
365Ticketing
9.0
Ameyo

Contact Center Software

365Ticketing
Ameyo
8.8
Agent dashboard
365Ticketing
Ameyo
10.0
Validate callers
365Ticketing
Ameyo
10.0
Outbound response
365Ticketing
Ameyo
10.0
Call forwarding
365Ticketing
Ameyo
10.0
Click-to-call (CTC)
365Ticketing
Ameyo
10.0
Warm transfer
365Ticketing
Ameyo
10.0
Predictive dialing
365Ticketing
Ameyo
10.0
Interactive voice response
365Ticketing
Ameyo
5.0
REST APIs
365Ticketing
Ameyo
8.0
Call tracking
365Ticketing
Ameyo
4.0
Multichannel integration
365Ticketing
Ameyo
9.0
CRM software integration
365Ticketing
Ameyo
10.0

Workforce Optimization (WFO)

365Ticketing
Ameyo
9.3
Inbound call routing
365Ticketing
Ameyo
9.0
Omnichannel inbound routing
365Ticketing
Ameyo
8.0
Recording
365Ticketing
Ameyo
10.0
Quality management
365Ticketing
Ameyo
10.0
Call analytics
365Ticketing
Ameyo
10.0
Historical reporting
365Ticketing
Ameyo
10.0
Live reporting
365Ticketing
Ameyo
10.0
Customer surveys
365Ticketing
Ameyo
7.0
Customer interaction analytics
365Ticketing
Ameyo
10.0

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Ameyo

  • Live monitoring of the agents
  • Schedule breaks and on and off switch for agents
  • Automatic Reports
Arindam Mondal | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Ameyo

  • User [interface] is not easy to navigate
  • Adding agents in the queue and campaign is little complicated
  • Everything else is great
Arindam Mondal | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Ameyo

Ameyo is far better in terms of cost, effectiveness, Return on investment and what not. Live dashboard is easy to understand. Historical reports are easy to understand and east to download from the Ameyo. Agent dashboard are very easy to understand and common for each agents. Call transfer functionally is a quicker than any other tools that I have used.
Arindam Mondal | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Ameyo

  • Easier to integrate
  • Greater customer experience
  • Better answer level
Arindam Mondal | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Ameyo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ameyo Editions & Modules

Additional Pricing Details

Rating Summary

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