365Ticketing vs. ConnectWise PSA
365Ticketing vs. ConnectWise PSA
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
ConnectWise PSA | Small Businesses (1-50 employees) | ConnectWise PSA (formerly Manage) is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite. | $35 Per Tech Per Month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | ConnectWise PSA | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | ConnectWise PSA | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | ConnectWise PSA | |
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Likelihood to Recommend | - (0 ratings) | 2.5 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (25 ratings) |
Usability | - (0 ratings) | 7.4 (25 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 1.0 (7 ratings) |
Support Rating | - (0 ratings) | 4.5 (20 ratings) |
Online Training | - (0 ratings) | 5.0 (8 ratings) |
Implementation Rating | - (0 ratings) | 1.0 (5 ratings) |
Configurability | - (0 ratings) | 1.0 (1 ratings) |
Ease of integration | - (0 ratings) | 1.0 (2 ratings) |
Product Scalability | - (0 ratings) | 1.0 (7 ratings) |
Vendor post-sale | - (0 ratings) | 1.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 10.0 (1 ratings) |
365Ticketing | ConnectWise PSA | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Online Training | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Scalability | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | ConnectWise |
ScreenShots | 365Ticketing Screenshots | ConnectWise PSA Screenshots |