365Ticketing vs. eStreamDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
365Ticketing
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…
$17
user/month
eStreamDesk
Score 10.0 out of 10
N/A
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A
Pricing
365TicketingeStreamDesk
Editions & Modules
365Ticketing
$17
user/month
No answers on this topic
Offerings
Pricing Offerings
365TicketingeStreamDesk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.
More Pricing Information
Features
365TicketingeStreamDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
365Ticketing
-
Ratings
eStreamDesk
10.0
1 Ratings
24% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
365Ticketing
-
Ratings
eStreamDesk
10.0
1 Ratings
26% above category average
Customer portal00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Best Alternatives
365TicketingeStreamDesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
365TicketingeStreamDesk
Likelihood to Recommend
-
(0 ratings)
10.0
(2 ratings)
Likelihood to Renew
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
365TicketingeStreamDesk
Likelihood to Recommend
SC Soft Pepper Solutions SRL-D
No answers on this topic
eStreamDesk
The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
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Pros
SC Soft Pepper Solutions SRL-D
No answers on this topic
eStreamDesk
  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
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Cons
SC Soft Pepper Solutions SRL-D
No answers on this topic
eStreamDesk
  • No complaints - it does what it is expected to do at a very reasonable price.
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Likelihood to Renew
SC Soft Pepper Solutions SRL-D
No answers on this topic
eStreamDesk
No complaints at all. Great cost. eStreamDesk does the job.
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Alternatives Considered
SC Soft Pepper Solutions SRL-D
No answers on this topic
eStreamDesk
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
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ScreenShots

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps