365Ticketing vs. Freshservice
365Ticketing vs. Freshservice
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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More Pricing Information |
365Ticketing | Freshservice | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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365Ticketing | Freshservice | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Freshservice | |
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Likelihood to Recommend | - (0 ratings) | 9.0 (113 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (2 ratings) |
Usability | - (0 ratings) | 9.1 (6 ratings) |
Support Rating | - (0 ratings) | 8.4 (77 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (2 ratings) |
Ease of integration | - (0 ratings) | 7.3 (1 ratings) |
365Ticketing | Freshservice | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Freshworks Inc |
ScreenShots | 365Ticketing Screenshots | Freshservice Screenshots |