365Ticketing vs. HubSpot Service Hub

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
365Ticketing
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…
$17
user/month
HubSpot Service Hub
Score 8.5 out of 10
N/A
HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.
$50
per month
Pricing
365TicketingHubSpot Service Hub
Editions & Modules
365Ticketing
$17
user/month
Starter
$50 ($45)
monthly (annually)
Professional
$400 ($360)
monthly (annually)
Enterprise
Starting at $1,200
per month
Offerings
Pricing Offerings
365TicketingHubSpot Service Hub
Free Trial
NoNo
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
365TicketingHubSpot Service Hub
Top Pros
Top Cons
Features
365TicketingHubSpot Service Hub
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
365Ticketing
-
Ratings
HubSpot Service Hub
8.5
11 Ratings
7% above category average
Organize and prioritize service tickets00 Ratings9.111 Ratings
Expert directory00 Ratings7.94 Ratings
Subscription-based notifications00 Ratings8.26 Ratings
ITSM collaboration and documentation00 Ratings7.65 Ratings
Ticket creation and submission00 Ratings8.711 Ratings
Ticket response00 Ratings9.511 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
365Ticketing
-
Ratings
HubSpot Service Hub
9.2
10 Ratings
17% above category average
External knowledge base00 Ratings9.210 Ratings
Internal knowledge base00 Ratings9.210 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
365Ticketing
-
Ratings
HubSpot Service Hub
8.1
6 Ratings
5% above category average
Customer portal00 Ratings9.14 Ratings
IVR00 Ratings7.13 Ratings
Social integration00 Ratings7.34 Ratings
Email support00 Ratings7.86 Ratings
Help Desk CRM integration00 Ratings9.26 Ratings
Best Alternatives
365TicketingHubSpot Service Hub
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
365TicketingHubSpot Service Hub
Likelihood to Recommend
-
(0 ratings)
8.6
(12 ratings)
User Testimonials
365TicketingHubSpot Service Hub
Likelihood to Recommend
SC Soft Pepper Solutions SRL-D
No answers on this topic
HubSpot
It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Read full review
Pros
SC Soft Pepper Solutions SRL-D
No answers on this topic
HubSpot
  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Read full review
Cons
SC Soft Pepper Solutions SRL-D
No answers on this topic
HubSpot
  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Read full review
Alternatives Considered
SC Soft Pepper Solutions SRL-D
No answers on this topic
HubSpot
Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
Read full review
Return on Investment
SC Soft Pepper Solutions SRL-D
No answers on this topic
HubSpot
  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
Read full review
ScreenShots

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

HubSpot Service Hub Screenshots

Screenshot of Service Hub helps to quickly address service tickets