365Ticketing vs. Kayako
365Ticketing vs. Kayako
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Kayako | N/A | Kayako is a help desk / ticketing product and is available is both SaaS and on-premise configurations. Is is built in PHP and uses my SQL. The product competes with HelpSpot, ZohoSupport, Freshdesk and Zendesk. The Kayako Engage edition may be deployed as a live chat system without ticketing at a reduced cost, featuring click-to-call and site visitor monitoring for customer targeting and engagement. | $29 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | Kayako | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | Kayako | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Kayako | |
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Likelihood to Recommend | - (0 ratings) | 1.0 (22 ratings) |
Likelihood to Renew | - (0 ratings) | 7.8 (11 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | - (0 ratings) | 2.1 (4 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (2 ratings) |
365Ticketing | Kayako | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Kayako |
ScreenShots | 365Ticketing Screenshots |