TrustRadius

365Ticketing vs. KronoDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
365Ticketing
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with…
$17
user/month
KronoDesk
Score 7.0 out of 10
Mid-Size Companies (51-1,000 employees)
KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base.
$10
Per User per Month
Pricing
365TicketingKronoDesk
Editions & Modules
365Ticketing
$17
user/month
20-User
$10
Per User per Month
10-User
$16
Per User per Month
Single
$19
Per User per Month
5-User
$19
Per User per Month
3-User
$23
Per User per Month
10-User
$49
Lifetime License per Seat
5-User
$59
Lifetime License per Seat
3-User
$66
Lifetime License per Seat
1-User
$79
Lifetime License per Seat
20-User
$4,999
Lifetime License (unlimited seats)
Offerings
Pricing Offerings
365TicketingKronoDesk
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
365TicketingKronoDesk
Top Pros

No answers on this topic

Top Cons
Features
365TicketingKronoDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
365Ticketing
-
Ratings
KronoDesk
8.2
1 Ratings
4% above category average
Organize and prioritize service tickets00 Ratings8.21 Ratings
Expert directory00 Ratings8.21 Ratings
Subscription-based notifications00 Ratings8.21 Ratings
ITSM collaboration and documentation00 Ratings8.21 Ratings
Ticket creation and submission00 Ratings8.21 Ratings
Ticket response00 Ratings8.21 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
365Ticketing
-
Ratings
KronoDesk
8.2
1 Ratings
6% above category average
External knowledge base00 Ratings8.21 Ratings
Internal knowledge base00 Ratings8.21 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
365Ticketing
-
Ratings
KronoDesk
8.4
1 Ratings
9% above category average
Customer portal00 Ratings8.21 Ratings
IVR00 Ratings8.21 Ratings
Social integration00 Ratings8.21 Ratings
Email support00 Ratings9.11 Ratings
Help Desk CRM integration00 Ratings8.21 Ratings
Best Alternatives
365TicketingKronoDesk
Small Businesses
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
365TicketingKronoDesk
Likelihood to Recommend
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
365TicketingKronoDesk
Likelihood to Recommend
SC Soft Pepper Solutions SRL-D
No answers on this topic
Inflectra Corporation
I advise my customers to use it for all issue tracking, in business development as well as in business operations. An interface to operational systems is therefor very helpful and enlarges the value of the KronoDesk knowledge base, provided that this information is "open" to all users of all departments.
PM
Peter A.A.M. Maas
Senior System Architect
Read full review
Pros
SC Soft Pepper Solutions SRL-D
No answers on this topic
Inflectra Corporation
  • As a system architect I have a clear overview of open issues through clear issue description and assignment to developers.
  • The overview and tracking are most important to me.
PM
Peter A.A.M. Maas
Senior System Architect
Read full review
Cons
SC Soft Pepper Solutions SRL-D
No answers on this topic
Inflectra Corporation
  • The possibility to create a system/subsystem/component/interface tree of the system landscape, to be used to more detailed issue associations and subsequent detailed planning and monitoring of issues.
  • A quick issue entry with the most important information would be helpful.
  • A "live" report that can contains my current "hot" issues would be helpful.
PM
Peter A.A.M. Maas
Senior System Architect
Read full review
Alternatives Considered
SC Soft Pepper Solutions SRL-D
No answers on this topic
Inflectra Corporation
Several freeware/shareware tools like Bugzilla are missing integration with other systems. HP, IBM and CA like systems are too cumbersome and complicated for "normal" users, for me too much "hassle" to monitor issues and related information and links to other issues.
PM
Peter A.A.M. Maas
Senior System Architect
Read full review
Return on Investment
SC Soft Pepper Solutions SRL-D
No answers on this topic
Inflectra Corporation
  • The ROI is reached faster and exponentially higher, depending on the number of users and cooperating business units.
PM
Peter A.A.M. Maas
Senior System Architect
Read full review
ScreenShots

365Ticketing Screenshots

Screenshot of 365 Ticketing is developed by Soft Pepper, a company specialized in software development, particularly of SaaS IT apps

KronoDesk Screenshots

Screenshot of DashboardsScreenshot of Knowledge BaseScreenshot of ReportingScreenshot of Support Forums