4 Ratings
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Score 9 out of 100
11 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

The deployment of this software was a lot of pleasure for us as we were able to bring all our customers to one spot. The customer's requirements are considerably easier to satisfy in this way. As Microsoft Dynamic 365 for customer service, we are able to keep our customers in our firm in a long-term position. I highly suggest you use this service in all sorts of organizations as it is a very complete system with everything necessary for a high-grade customer care experience. The software gives several pricing packages that are appropriate for varied usage demands.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Microsoft Dynamics 365 Customer Service
8.8
Organize and prioritize service tickets
365Ticketing
7.0
Microsoft Dynamics 365 Customer Service
8.5
Expert directory
365Ticketing
8.0
Microsoft Dynamics 365 Customer Service
8.0
ITSM collaboration and documentation
365Ticketing
8.0
Microsoft Dynamics 365 Customer Service
8.5
Ticket creation and submission
365Ticketing
8.0
Microsoft Dynamics 365 Customer Service
9.0
Ticket response
365Ticketing
9.0
Microsoft Dynamics 365 Customer Service
9.5
Subscription-based notifications
365Ticketing
Microsoft Dynamics 365 Customer Service
9.5

Self Help Community

365Ticketing
9.0
Microsoft Dynamics 365 Customer Service
8.8
Internal knowledge base
365Ticketing
9.0
Microsoft Dynamics 365 Customer Service
9.0
External knowledge base
365Ticketing
Microsoft Dynamics 365 Customer Service
8.5

Multi-Channel Help

365Ticketing
9.0
Microsoft Dynamics 365 Customer Service
8.8
Email support
365Ticketing
9.0
Microsoft Dynamics 365 Customer Service
9.5
Customer portal
365Ticketing
Microsoft Dynamics 365 Customer Service
8.5
IVR
365Ticketing
Microsoft Dynamics 365 Customer Service
8.0
Social integration
365Ticketing
Microsoft Dynamics 365 Customer Service
9.0
Help Desk CRM integration
365Ticketing
Microsoft Dynamics 365 Customer Service
9.0

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

  • Live Chat support system
  • It is cloud hosted which makes it easy to store and share the data
  • It contains many powerful and useful features
vishal chaudhary | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

  • It occasionally crashes or slow down, but it usually works great.
  • Costly.
Anonymous | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

There are multiple products in the market that may be more powerful than this Microsoft dynamics 365, but our organisation used this product because it contains all the features required to complete our tasks. It contains features like issue management, email customer support, live website chat, reporting and analytics etc.
vishal chaudhary | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Microsoft Dynamics 365 Customer Service

  • Creativity way.
  • Foster increase in revenue.
  • Improving decision-making.
  • Culture of good relationship/service.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Microsoft Dynamics 365 Customer Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Microsoft Dynamics 365 Customer Service Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
Microsoft Dynamics 365 Customer Service
8.5

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