365Ticketing vs. Microsoft Parature (Discontinued)
365Ticketing vs. Microsoft Parature (Discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Microsoft Parature (Discontinued) | N/A | Parature was a self-service customer support platform providing a self-service knowledge base to connect with customers across multiple channels, including email, the web, chat or social media. The company was acquired by Microsoft in January 2014 and reached EOL in 2017. Former users are encouraged to migrate to Microsoft Dynamics 365 Customer Service. | N/A |
365Ticketing | Microsoft Parature (Discontinued) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | Microsoft Parature (Discontinued) | |
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Top Pros |
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Top Cons |
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365Ticketing | Microsoft Parature (Discontinued) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Microsoft Parature (Discontinued) | |
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Likelihood to Recommend | - (0 ratings) | 6.7 (10 ratings) |
Likelihood to Renew | - (0 ratings) | 6.1 (10 ratings) |
Usability | - (0 ratings) | 2.0 (2 ratings) |
Availability | - (0 ratings) | 7.5 (2 ratings) |
Support Rating | - (0 ratings) | 1.0 (1 ratings) |
365Ticketing | Microsoft Parature (Discontinued) | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Microsoft |
ScreenShots | 365Ticketing Screenshots |