365Ticketing vs. Oracle Fusion Service
365Ticketing vs. Oracle Fusion Service
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
Oracle Fusion Service | N/A | Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | Oracle Fusion Service | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | Oracle Fusion Service | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | Oracle Fusion Service | |
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Likelihood to Recommend | - (0 ratings) | 6.3 (89 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (9 ratings) |
Usability | - (0 ratings) | 10.0 (5 ratings) |
Availability | - (0 ratings) | 10.0 (1 ratings) |
Performance | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 10.0 (7 ratings) |
In-Person Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (4 ratings) |
Configurability | - (0 ratings) | 9.0 (1 ratings) |
Ease of integration | - (0 ratings) | 5.8 (11 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
365Ticketing | Oracle Fusion Service | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Likelihood to Renew | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Reliability and Availability | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Performance | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
In-Person Training | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Implementation Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Scalability | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | Oracle |
ScreenShots | 365Ticketing Screenshots | Oracle Fusion Service Screenshots |