365Ticketing vs. ProProfs Help Desk
365Ticketing vs. ProProfs Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | ProProfs Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | ProProfs Help Desk | |
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Likelihood to Recommend | - (0 ratings) | 6.4 (1 ratings) |
Support Rating | - (0 ratings) | 7.3 (1 ratings) |
365Ticketing | ProProfs Help Desk | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | ProProfs |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | ProProfs |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | ProProfs |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | ProProfs |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | ProProfs |
ScreenShots | 365Ticketing Screenshots | ProProfs Help Desk Screenshots |