365Ticketing vs. ServiceNow Customer Service Management
365Ticketing vs. ServiceNow Customer Service Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
ServiceNow Customer Service Management | N/A | Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
365Ticketing | ServiceNow Customer Service Management | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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365Ticketing | ServiceNow Customer Service Management | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | ServiceNow Customer Service Management | |
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Likelihood to Recommend | - (0 ratings) | 7.4 (6 ratings) |
Usability | - (0 ratings) | 10.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.0 (1 ratings) |
365Ticketing | ServiceNow Customer Service Management | |
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Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
Usability | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
Support Rating | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | ServiceNow |
ScreenShots | 365Ticketing Screenshots |