What users are saying about
4 Ratings
1 Rating
4 Ratings
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Score 9 out of 100
1 Rating
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Score 7.3 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Soffront CRM

This is a basic CRM tool like many of the others. I would imagine that this would be well suited for large enterprises due to its ability to double as a task manager, and smaller soloprenuer operations because it is expansive and can do so many things in one place. Overall if you are in business you should be using a CRM and this one is a good one to use.
Andrew Van Horn | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Soffront CRM
Organize and prioritize service tickets
365Ticketing
7.0
Soffront CRM
Expert directory
365Ticketing
8.0
Soffront CRM
ITSM collaboration and documentation
365Ticketing
8.0
Soffront CRM
Ticket creation and submission
365Ticketing
8.0
Soffront CRM
Ticket response
365Ticketing
9.0
Soffront CRM

Self Help Community

365Ticketing
9.0
Soffront CRM
Internal knowledge base
365Ticketing
9.0
Soffront CRM

Multi-Channel Help

365Ticketing
9.0
Soffront CRM
Email support
365Ticketing
9.0
Soffront CRM

Sales Force Automation

365Ticketing
Soffront CRM
7.7
Customer data management / contact management
365Ticketing
Soffront CRM
8.2
Workflow management
365Ticketing
Soffront CRM
7.3
Territory management
365Ticketing
Soffront CRM
7.3
Channel / partner relationship management
365Ticketing
Soffront CRM
8.2

Customer Service & Support

365Ticketing
Soffront CRM
7.3
Case management
365Ticketing
Soffront CRM
7.3
Help desk management
365Ticketing
Soffront CRM
7.3

Marketing Automation

365Ticketing
Soffront CRM
8.6
Lead management
365Ticketing
Soffront CRM
8.2
Email marketing
365Ticketing
Soffront CRM
9.1

CRM Project Management

365Ticketing
Soffront CRM
7.7
Task management
365Ticketing
Soffront CRM
8.2
Reporting
365Ticketing
Soffront CRM
7.3

CRM Reporting & Analytics

365Ticketing
Soffront CRM
8.2
Forecasting
365Ticketing
Soffront CRM
7.3
Pipeline visualization
365Ticketing
Soffront CRM
8.2
Customizable reports
365Ticketing
Soffront CRM
9.1

Customization

365Ticketing
Soffront CRM
9.1
Custom fields
365Ticketing
Soffront CRM
9.1

Security

365Ticketing
Soffront CRM
7.3
Single sign-on capability
365Ticketing
Soffront CRM
6.4
Role-based user permissions
365Ticketing
Soffront CRM
8.2

Social CRM

365Ticketing
Soffront CRM
5.9
Social data
365Ticketing
Soffront CRM
6.4
Social engagement
365Ticketing
Soffront CRM
5.5

Platform

365Ticketing
Soffront CRM
5.5
Mobile access
365Ticketing
Soffront CRM
5.5

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Soffront CRM

  • The email marketing platform is wonderful. It allows for tracking and you can do AB testing with it as well.
  • Landing page and form placement with other companies have also been easy. Regardless of website or landing page that you use the forms integrate and you get an email notification whenever a new lead is added to the database.
  • The overall layout of the CRM is also nice to use. You can open up different tabs with information on and then go back to a previous tab without having to use the browser controls. It makes navigating and comparing information very easy to do.
Andrew Van Horn | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Soffront CRM

  • I do not like the log-in page. Whenever I go the Soffront site I get a pop-up asking me not to leave. It is a bit pushy when all I want to do is log into my account.
  • The social media integration feature they have is not particularly useful. There are other companies that do a far better job of posting to SM for me.
Andrew Van Horn | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Soffront CRM

Soffront performs many of the same functions as both of these providers but it offers a great deal more all in one place. I do not have to log into different programs or switch programs to get the information that I need. This has greatly increased efficiency. The pricing for Soffront is also better when you add in the other features that it comes with, in fact it saved me money when I switched.
Andrew Van Horn | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Soffront CRM

  • The software has been positive for especially on the email marketing side. I have seen about a 23% increase in revenue and new contacts by using the email marketing feature.
  • The landing page and form integration has averaged me about 20 new leads a month for my business which is plenty to keep us busy and on track for growth of the business.
Andrew Van Horn | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Soffront CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Soffront CRM Editions & Modules

Edition
1,000 Emails$4.001
5,000 Emails$15.001
10,000 Emails$25.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
Soffront CRM
7.3

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