What users are saying about
4 Ratings
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Score 9 out of 100
3 Ratings
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Score 10 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

eDesk by xSellco

Great for companies that sell on marketplaces and want to merge all of their communications. It saves our customer service agents tons of time, and it also connects easily with ChannelAdvisor. It would not be appropriate for a company that does not sell on marketplaces.
Erika Snow | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
eDesk by xSellco
10.0
Organize and prioritize service tickets
365Ticketing
7.0
eDesk by xSellco
10.0
Expert directory
365Ticketing
8.0
eDesk by xSellco
ITSM collaboration and documentation
365Ticketing
8.0
eDesk by xSellco
10.0
Ticket creation and submission
365Ticketing
8.0
eDesk by xSellco
10.0
Ticket response
365Ticketing
9.0
eDesk by xSellco
10.0
Subscription-based notifications
365Ticketing
eDesk by xSellco
10.0

Self Help Community

365Ticketing
9.0
eDesk by xSellco
10.0
Internal knowledge base
365Ticketing
9.0
eDesk by xSellco
External knowledge base
365Ticketing
eDesk by xSellco
10.0

Multi-Channel Help

365Ticketing
9.0
eDesk by xSellco
8.5
Email support
365Ticketing
9.0
eDesk by xSellco
10.0
Social integration
365Ticketing
eDesk by xSellco
7.0

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

eDesk by xSellco

  • Easy to use for customers
  • Maintains marketplace standards for communication
  • Is the only platform that offers these services
  • Connects with Channel Advisor
Erika Snow | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

eDesk by xSellco

  • I wish the filters displayed closer to the top of the inbox vs the bottom
  • The new and to-do tabs can be confusing at first
  • Agents must take ownership once in the message; it is not auto-assigned when you click into a message, so there is room for duplication.
Erika Snow | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

eDesk by xSellco

They were not even close to offering what xSellco has and the ease of using the platform. eDesk by xSellco is a great price point, is very easy to use, and it also integrates with ChannelAdvisor and Big Commerce, which was a determining factor for us. It also is an Amazon partner and ensures that they are adhering to all of the strict communication rules Amazon has.
Erika Snow | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

eDesk by xSellco

  • Saves agents lots of time
  • Creates better communication with customer with less time in between messages
  • Helps us provide great customer service
  • Has helped us meet marketplace communication standards and receive more feedback/reviews
Erika Snow | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

eDesk by xSellco

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

eDesk by xSellco Editions & Modules

Edition
eDesk Essential$851
eDesk Unlimited$1251
eDesk Unlimited +$1951
  1. per user
Additional Pricing Details
These are the month-to-month prices for using eDesk. If you would like to pay annually instead there is a discount on the total price. Each plan offers a variety of different features to suit any online seller.

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
eDesk by xSellco
10.0

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