365Ticketing vs. eDesk
365Ticketing vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
365Ticketing | Mid-Size Companies (51-1,000 employees) | 365Ticketing is a versatile SaaS ticketing system that can be used as help desk software, issue tracking software or as incident management software. According to the vendor, key benefits include: - Automatic ticket assignment to the authorized technicians based on workload balancing - Automatic deadline calculation based on the technicians’ work schedule - Meeting SLAs due to sending alerts and notifications when deadlines are approaching - Improved communication with… | $17 user/month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
365Ticketing | eDesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
More Pricing Information |
365Ticketing | eDesk | |
---|---|---|
Top Pros |
|
|
Top Cons |
|
|
365Ticketing | eDesk | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||
Self Help Community |
| ||||||||||||||||||
Multi-Channel Help |
|
365Ticketing | eDesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
365Ticketing | eDesk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 10.0 (1 ratings) |
365Ticketing | eDesk | |
---|---|---|
Likelihood to Recommend | SC Soft Pepper Solutions SRL-D No answers on this topic | eDesk |
Pros | SC Soft Pepper Solutions SRL-D No answers on this topic | eDesk |
Cons | SC Soft Pepper Solutions SRL-D No answers on this topic | eDesk |
Alternatives Considered | SC Soft Pepper Solutions SRL-D No answers on this topic | eDesk |
Return on Investment | SC Soft Pepper Solutions SRL-D No answers on this topic | eDesk |
ScreenShots | 365Ticketing Screenshots | eDesk Screenshots |