49 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 49 reviews and ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 7 reviews and ratings
Feature Set Ratings
Contact Center Software

3CX
Feature Set Not Supported
N/A
9.7
Altitude
97%
Altitude uCI ranks higher in 13/13 features
Altitude uCI ranks higher in 13/13 features
Agent dashboard

N/A
0 Ratings
9.0
90%
1 Rating
Validate callers

N/A
0 Ratings
10.0
100%
1 Rating
Outbound response

N/A
0 Ratings
10.0
100%
1 Rating
Call forwarding

N/A
0 Ratings
10.0
100%
1 Rating
Click-to-call (CTC)

N/A
0 Ratings
9.0
90%
1 Rating
Warm transfer

N/A
0 Ratings
10.0
100%
1 Rating
Predictive dialing

N/A
0 Ratings
10.0
100%
1 Rating
Interactive voice response

N/A
0 Ratings
10.0
100%
1 Rating
REST APIs

N/A
0 Ratings
9.0
90%
1 Rating
Call scripts

N/A
0 Ratings
10.0
100%
1 Rating
Call tracking

N/A
0 Ratings
10.0
100%
1 Rating
Multichannel integration

N/A
0 Ratings
10.0
100%
1 Rating
CRM software integration

N/A
0 Ratings
9.0
90%
1 Rating
Workforce Optimization (WFO)

3CX
Feature Set Not Supported
N/A
9.6
Altitude
96%
Altitude uCI ranks higher in 7/7 features
Altitude uCI ranks higher in 7/7 features
Inbound call routing

N/A
0 Ratings
10.0
100%
1 Rating
Omnichannel inbound routing

N/A
0 Ratings
10.0
100%
1 Rating
Recording

N/A
0 Ratings
10.0
100%
1 Rating
Quality management

N/A
0 Ratings
9.0
90%
1 Rating
Call analytics

N/A
0 Ratings
8.0
80%
1 Rating
Historical reporting

N/A
0 Ratings
10.0
100%
1 Rating
Live reporting

N/A
0 Ratings
10.0
100%
1 Rating
Attribute Ratings
- Altitude uCI is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

6.5
3CX
65%
12 Ratings
9.0
Altitude
90%
1 Rating
Support Rating

5.4
3CX
54%
4 Ratings
Altitude
N/A
0 Ratings
Likelihood to Recommend
3CX
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.

Verified User
Administrator in Information Technology
Higher Education Company, 201-500 employeesAltitude
- Both inbound and outbound interactions for telephony, social media (Twitter and Facebook out of the box), email, chat and more.
- Powerful predictive dialing--gives the option to change between dialing modes without interruptions.
- Offers the possibility to load customer data and tie interactions with specific customers to get a better idea of the customer's journey.
- Offers the possibility to save interaction outcomes and present them in monitoring and reports.
- Cannot replace a corporate PBX.

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesPros
3CX
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

Verified User
Manager in Information Technology
Restaurants Company, 501-1000 employeesAltitude
- Predictive outbound
- Offers a reliable CRM-lite option
- GDPR platform module
- Customizable reports
- Powerful IVR flows with many options
- Web-based management and agent applications available

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesCons
3CX
- I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
- You need an SBC per location, which can be a point of failure.
- You also need a server that might get disconnected, which is another point of failure.
IT Support
Cypress HealthcareHospital & Health Care, 51-200 employees
Altitude
- User interface
- Offers no direct access to its database
- Support responsiveness could be better

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesPricing Details
3CX
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$0
3CX Editions & Modules
Edition
Standard | Free |
---|---|
Pro | 1.082 |
Enterprise | 1.312 |
- none
- per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.Altitude
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Altitude Editions & Modules
—
Additional Pricing Details
—Support Rating
3CX
3CX 5.4
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
HS Teacher/District Tech Integration Specialist
Plato R-V School DistrictEducation Management, 51-200 employees
Altitude
No score
No answers yet
No answers on this topic
Alternatives Considered
3CX
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website

Verified User
Manager in Information Technology
Arts and Crafts Company, 11-50 employeesAltitude
Altitude uCI offers some CRM capabilities that Genesys Cloud does not. It offers the option to store multi-dimensional interaction outcomes and presents them in reports. Altitude uCI agent scripts can be more elaborate than Genesys Could ones, and its reports are fully customizable. While Genesys Cloud is moving toward that direction, it still doesn't offer the level of customizability Altitude Xperience does.

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employeesReturn on Investment
3CX
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Information Technology Manager
Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees
Altitude
- Reliable prediction improves productivity
- Multichannel integration offers an all-in-one solution
- Offers its own custom-made PBX solution that is more reasonably priced than standalone PBX solutions
- Can work with existing corporate PBXs (Cisco, Alcatel, Avaya)

Verified User
Engineer in Engineering
Computer Software Company, 51-200 employees