What users are saying about

Avaya BCM

3 Ratings

3CX Phone System

13 Ratings
Score 8.3 out of 101

Avaya BCM

3 Ratings
Score 8.8 out of 101

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Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.

Avaya BCM

The best scenarios for Avaya Business Communications Manager include large single location operations. Also - large interoffice operations. The hub-and-spoke arrangement with one large central office a large number of smaller offices would also be handled well. We do it all the time. As for where it would be less appropriate that would be in smaller locations - but - Avaya has appropriate alternative for those.

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
  • Avaya Business
  • Avaya Business Communications Manager handles a massive amount of traffic in a reliable and workable manner.
  • Training and support for the system is first rate. A simple telephone call for support is quickly answered in a professional manner.

Cons

  • Stability under Windows
  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.

Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
  • The system has allowed us to train operators fairly quickly.
  • The system is safe and secure with Avaya acting as a support team whenever we feel we need it.

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Avaya BCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details