What users are saying about
5 Ratings
22 Ratings
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Score 8.7 out of 101
5 Ratings
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Score 7.6 out of 101

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
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Avaya BCM

The best scenarios for Avaya Business Communications Manager include large single location operations. Also - large interoffice operations. The hub-and-spoke arrangement with one large central office a large number of smaller offices would also be handled well. We do it all the time. As for where it would be less appropriate that would be in smaller locations - but - Avaya has appropriate alternative for those.
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Pros

3CX Phone System

  • Good sound quality
  • Solid uptime (may depend on your Internet connection)
  • Easy to use web-based control panel
  • Nice app for cell phones.
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Avaya BCM

  • Avaya Business
  • Avaya Business Communications Manager handles a massive amount of traffic in a reliable and workable manner.
  • Training and support for the system is first rate. A simple telephone call for support is quickly answered in a professional manner.
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Cons

3CX Phone System

  • Stability under Windows
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Avaya BCM

  • I would like to see more of their in office communications systems. Right now they seem outpaced by competitors even though their core services are superior.
  • The interface could be updated a little. There is a lot of interaction that the operator needs to go through that could be automated.
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Alternatives Considered

3CX Phone System

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Avaya BCM

I find Avaya Business Communications Manager to be reliable, easy to use and priced right. The competition is either new to the format or the billing is too high. I prefer Avaya because of their position in the industry as a leader in telecommunications. I use their product and it consistently has shown the ability to grow into ever larger arenas of operability with great success.
Alfred Brock profile photo

Return on Investment

3CX Phone System

  • It has saved us a lot of money
  • It has saved us a lot of time. We make changes directly to phones, add extensions, etc. easily in the web-based cpanel.
  • We can add internal phone extensions with needing an actual phone number.
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Avaya BCM

  • The system has allowed us to train operators fairly quickly.
  • The system is safe and secure with Avaya acting as a support team whenever we feel we need it.
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Pricing Details

3CX Phone System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya BCM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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