3CX vs Birdeye

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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If you want to increase online review volume and ratings while saving loads of time, Birdeye will do that for you. Small or large business, Birdeye can support you. Birdeye does not include support for all 3rd party review platforms based on the policies of those platforms; however, Birdeye is willing to work with its clients and aggregate 3rd party data into their platform so that you can stay on top of your reputation and client needs without the need to spend time always heading to those 3rd party websites.

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Justin Shook

Director of Social Media and Reputation

Southern Careers InstituteEducation Management, 501-1000 employees

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Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Their support is excellent. Always fast and efficient.
Implementation was easy and fast. You are assigned an implementation manager to get everything connected.
Birdeye is constantly innovating and creating new value through added features and functionality. They're much more than just online review curation.

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Kristin Romero

Vice President, Marketing

Baton Rouge Telco Federal Credit UnionBanking, 51-200 employees

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Cons

It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability

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Verified User

Engineer in Engineering

Civil Engineering Company, 11-50 employees

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It would be nice for Birdeye to work with product reviews. Currently they're about business reviews only.
Is there a way to get BirdEye to sync with Amazon? Product reviews on Amazon would be huge.
The integrations are generally easy to add, but it would be nice to have a WordPress addon that makes it happen seamlessly.

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Aaron Metzger

Founder

CATAPULT.digitalInternet, 1-10 employees

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Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

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Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

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Birdeye 9.3

Based on 4 answers

I've had to train 4-5 people on Birdeye and each time, folks leave with a full understanding of how to interact

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Mark Renkens

Client Experience Manager

CatalystMarketing & Advertising, 11-50 employees

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Support Rating

3CX 5.7

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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Birdeye 9.0

Based on 5 answers

Support can always be better. I feel like there are shifts in leads at Birdeye all the time and it's hard to create a relationship with someone only to then be told you're being re-assigned. Would be nice to stick it through with someone for more time than a year or less. Not sure of the varying degrees of support and what's offered based on how much you spend with Birdeye, but that seems to be a heavy factor on the outside looking in.

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Mark Renkens

Client Experience Manager

CatalystMarketing & Advertising, 11-50 employees

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Alternatives Considered

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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There is no comparison to Birdeye!! We have used 2 other reputation management companies in the past. We always had to ask every patient that came in to please take time to go online and give us a review. That was always met with a "look" from the patient and the staff felt uncomfortable asking. With BirdEye we don't have to do that any longer! They do the work for you, seamlessly and effectively, therefore, making our staff and patients happier.

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Lynette Williams

Practice Administrator

Orlando Pediatric DentistryMedical Practice, 11-50 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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All Positive ROI - It's simple
As a re-seller, it's all residual income, sell it once, train them, your done.
Even if we manage it as a re-seller, once you know the platform, you can pay a college student pennies to send out the campaigns or train clients. As an owner, I recommend it, my clients take my expert opinion, I'm done.

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Lynn Holloway-Mylton

President/Owner

e-Media Marketing Solutions, Inc.Marketing and Advertising, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Birdeye Editions & Modules

Edition

Standard	$299.00¹
Professional	$399.00¹
Premium	Custom Pricing

per month

Additional Pricing Details

—

3CX

Birdeye

Pros

Cons

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3CX Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Birdeye Editions & Modules

Edition

Additional Pricing Details

Add comparison