What users are saying about
56 Ratings
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Top Rated
1050 Ratings
56 Ratings
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Score 7.8 out of 100

BlueJeans Meetings

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Top Rated
1050 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    8.4

    BlueJeans Meetings

    84%
    BlueJeans Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.9
    89%
    547 Ratings

    High quality video

    N/A
    0 Ratings
    8.6
    86%
    524 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.3
    73%
    471 Ratings

    Mobile support

    N/A
    0 Ratings
    8.7
    87%
    444 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    8.6

    BlueJeans Meetings

    86%
    BlueJeans Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.7
    87%
    517 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.5
    85%
    244 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    8.4

    BlueJeans Meetings

    84%
    BlueJeans Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.4
    84%
    491 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.6
    86%
    498 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.9
    79%
    168 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.8
    88%
    462 Ratings

    Slideshows

    N/A
    0 Ratings
    8.5
    85%
    338 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    8.5

    BlueJeans Meetings

    85%
    BlueJeans Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.8
    88%
    386 Ratings

    Audience polling

    N/A
    0 Ratings
    8.4
    84%
    165 Ratings

    Q&A

    N/A
    0 Ratings
    8.3
    83%
    214 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    8.4

    BlueJeans Meetings

    84%
    BlueJeans Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.2
    82%
    284 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    375 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.5
    85%
    244 Ratings

    Attribute Ratings

    • BlueJeans Meetings is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.3

    BlueJeans Meetings

    83%
    555 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    5.6

    BlueJeans Meetings

    56%
    23 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.2

    BlueJeans Meetings

    82%
    204 Ratings

    Availability

    3CX

    N/A
    0 Ratings
    9.6

    BlueJeans Meetings

    96%
    11 Ratings

    Performance

    3CX

    N/A
    0 Ratings
    6.3

    BlueJeans Meetings

    63%
    11 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    7.2

    BlueJeans Meetings

    72%
    26 Ratings

    Online Training

    3CX

    N/A
    0 Ratings
    9.0

    BlueJeans Meetings

    90%
    3 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    6.4

    BlueJeans Meetings

    64%
    34 Ratings

    Configurability

    3CX

    N/A
    0 Ratings
    6.3

    BlueJeans Meetings

    63%
    6 Ratings

    Ease of integration

    3CX

    N/A
    0 Ratings
    5.5

    BlueJeans Meetings

    55%
    6 Ratings

    Product Scalability

    3CX

    N/A
    0 Ratings
    4.8

    BlueJeans Meetings

    48%
    7 Ratings

    Vendor post-sale

    3CX

    N/A
    0 Ratings
    4.5

    BlueJeans Meetings

    45%
    5 Ratings

    Vendor pre-sale

    3CX

    N/A
    0 Ratings
    4.5

    BlueJeans Meetings

    45%
    5 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    BlueJeans by Verizon

    It is helpful for small, quick meetings with a recurring link that everyone has access to. Large lectures with hundreds of participants can be hard on this platform as there can be issues with connectivity and lag. Moreover, the screen sharing feature is quite helpful but lacks some of the functionality that other platforms, such as Zoom, may have.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    BlueJeans by Verizon

    • Easy to use for those who have little technical expertise, especially older participants.
    • Support team is helpful and responsive when we have issues or questions.
    • Active new feature development has met many of our needs over time.
    • Uptime and stability have been good overall and have improved over time.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    BlueJeans by Verizon

    • BlueJeans Meetings is not as popular in the non-business world, so your clients may have to install it before you can meet with them.
    • Limited use of 25-person meeting display: it's simply not practical for smaller devices or computer screens.
    • High-quality streaming options are limited by your clients' and employees' stream speeds.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    BlueJeans Meetings

    Starting Price

    $9.99 per month

    Editions & Modules

    BlueJeans Meetings editions and modules pricing
    EditionModules
    Bluejeans Standard$9.991
    Bluejeans Pro$13.992
    Bluejeans Enterprise$16.663
    Gateway for Teams - Per Room Plan$99.004
    Bluejeans Enteprise PlusContact sales5

    Footnotes

    1. per host/per month
    2. perhost/per month
    3. per host/per month
    4. *per month
    5. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    *Custom pricing for more than 20 rooms. Discount available for annual plans.

    Pricing Info

    Likelihood to Renew

    3CX

    No answers on this topic

    BlueJeans by Verizon

    I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.
    Read full review

    Usability

    3CX

    No answers on this topic

    BlueJeans by Verizon

    I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
    Read full review

    Reliability and Availability

    3CX

    No answers on this topic

    BlueJeans by Verizon

    I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject
    Read full review

    Performance

    3CX

    No answers on this topic

    BlueJeans by Verizon

    This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    BlueJeans by Verizon

    In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
    Read full review

    Online Training

    3CX

    No answers on this topic

    BlueJeans by Verizon

    It is straight forward and easy to understand
    Read full review

    Implementation Rating

    3CX

    No answers on this topic

    BlueJeans by Verizon

    For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    BlueJeans by Verizon

    We needed a tool that allowed our external users to effortlessly join and collaborate with our internal team. This is where this tool really shines compared to some of the others. BlueJeans fit the need and when it was time for collaboration we were thrilled to hear BlueJeans offered the Breakout Sessions. Some of the others mentioned do not offer the Breakout Sessions, and if they do, maybe less intuitive. This allowed us to divide the full audience into smaller groups so we could collaborate within specialties and bring back findings to the larger group --all within the same tool.
    Read full review

    Scalability

    3CX

    No answers on this topic

    BlueJeans by Verizon

    I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    BlueJeans by Verizon

    • As our company moved to a fully remote working arrangement in early 2020, we relied heavily on BlueJeans to allow our teams to function. Thankfully it allowed us to continue without missing a beat.
    • In the absence of in person travel and meetings, BlueJeans has allowed our sales teams to still connect with clients and meet sales targets in spite of difficult circumstances leading to success in what could have been an otherwise disastrous situation.
    • BlueJeans has also helped ensure our teams stay connected and provided an atmosphere where virtual happy hours and team hang outs could occur during a completely remote work situation.
    Read full review

    Screenshots

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