What users are saying about
47 Ratings
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Top Rated
867 Ratings
47 Ratings
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Score 7.6 out of 100

BlueJeans Meetings

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Top Rated
867 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

As a singular delivery product, BlueJeans is more than adequate and suits our users' needs in both Meetings and Events. I find BlueJeans as easy to use or adapt to as any other virtually delivery competitor. I have used Zoom and Webex and while there are some slight differences I find that it is more of a personal preference. I personally like BlueJeans and have not found anything that would make me want to look for another product.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX
BlueJeans Meetings
8.1
High quality audio
3CX
BlueJeans Meetings
8.7
High quality video
3CX
BlueJeans Meetings
8.3
Low bandwidth requirements
3CX
BlueJeans Meetings
7.2
Mobile support
3CX
BlueJeans Meetings
8.3

Screen Sharing

3CX
BlueJeans Meetings
8.2
Desktop sharing
3CX
BlueJeans Meetings
8.7
Whiteboards
3CX
BlueJeans Meetings
7.8

Online Meetings / Events

3CX
BlueJeans Meetings
8.2
Calendar integration
3CX
BlueJeans Meetings
8.4
Meeting initiation
3CX
BlueJeans Meetings
8.6
Integrates with social media
3CX
BlueJeans Meetings
6.8
Record meetings / events
3CX
BlueJeans Meetings
8.6
Slideshows
3CX
BlueJeans Meetings
8.4

Online Events Collaboration

3CX
BlueJeans Meetings
7.9
Live chat
3CX
BlueJeans Meetings
8.3
Audience polling
3CX
BlueJeans Meetings
7.7
Q&A
3CX
BlueJeans Meetings
7.8

Online Events Security

3CX
BlueJeans Meetings
8.1
User authentication
3CX
BlueJeans Meetings
8.3
Participant roles & permissions
3CX
BlueJeans Meetings
8.1
Confidential attendee list
3CX
BlueJeans Meetings
7.9

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

  • One of the things that attracted us initially was that it allows for connections to be made to the meetings from a variety of devices, including telephones. We have some people who are not very technologically savvy so the ability to use a computer or not was important.
  • The facility to record meeting and then make those recordings available has significantly increased our ability to provide a library of content to our users.
  • Users like the flexibility of being able to change their own screen display from speaker view to gallery view and so forth.
  • We find that BlueJeans makes interaction between the different participants in the meeting very simple and easy.
  • Since we have people participating from different countries, the availability access numbers in many countries is a definite plus.
  • The availability to assign as many Meeting IDs as needed, including multiple meetings happening simultaneously is crucial for our purposes.
  • The option of the break-out rooms has been very useful. At times we want to have a meeting with everyone, then break people out for discussions or group exercises and that works very well in BlueJeans.
Robert Chatten | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

BlueJeans Meetings

  • Have difficulty with the 'named user' licensing; each of our users are low volume.
  • Have had issues with initial setup by user (obtaining license, password process).
  • The ROOMS feature needs more explanation or case studies - could be useful but 'how'?
Anonymous | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 7.9
Based on 21 answers
I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.
Anonymous | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 8.9
Based on 202 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

3CX

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.8
Based on 9 answers
BlueJeans if usually available when we need it. We have used it on holidays, on weekends, and at all times of days with no problem. BlueJeans is also very communicative when there are issues affecting availability....
Marcus Manderson | TrustRadius Reviewer

Performance

3CX

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.5
Based on 9 answers
Everything worked very well
Anonymous | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 9.3
Based on 23 answers
In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
Vipin Khanna | TrustRadius Reviewer

Online Training

3CX

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.0
Based on 2 answers
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.0
Based on 32 answers
For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply
Anonymous | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

I have extensive experience with multiple meeting platforms, starting with enterprise-class platforms such as GoToMeeting and WebEx, and more accessible commercial products including Zoom, Slack, Microsoft Teams, Google Hangouts (or whatever they're calling it this month), and many others.
From my perspective, BlueJeans blows the doors off every competitor I have looked at or used, except in the area of video quality (which I previously discussed). Even there, video quality is high enough that it is not even close to being a deal-breaker for me.
As a former enthusiastic user and advocate/evangelist for Zoom, I can easily say that the deciding factors that drew me to BlueJeans come down to three words: Value, Credibility, and Security.
Chris Vacano | TrustRadius Reviewer

Scalability

3CX

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 8.3
Based on 5 answers
more people in our organization have been using it and appears to have no problems.I think there is a max attendee limit but if that is removed, that would be even better
Anonymous | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

BlueJeans Meetings

  • Employees are more productive: Not having to drive to the site to deliver the same content that can be delivered over video, meaning more time to do more productive things than sit on the motorway for an hour or two.
  • Has helped keep business going during the ongoing pandemic, no more canceled meetings, just schedule a video call over BlueJeans.
  • Referring back to point one, money has been saved through not having to send people to site, along with the environmental savings from reduced travel.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

BlueJeans Meetings

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BlueJeans Meetings Editions & Modules

Edition
Bluejeans Standard$9.991
Bluejeans Pro$13.992
Bluejeans Enterprise$16.663
Gateway for Teams - Per Room Plan$99.004
Bluejeans Enteprise PlusContact sales
  1. per host/per month
  2. perhost/per month
  3. per host/per month
  4. *per month
Additional Pricing Details
*Custom pricing for more than 20 rooms. Discount available for annual plans.

Rating Summary

Likelihood to Recommend

3CX
7.5
BlueJeans Meetings
8.5

Likelihood to Renew

3CX
BlueJeans Meetings
7.9

Usability

3CX
8.0
BlueJeans Meetings
8.9

Reliability and Availability

3CX
BlueJeans Meetings
9.8

Performance

3CX
BlueJeans Meetings
9.5

Support Rating

3CX
4.9
BlueJeans Meetings
9.3

Online Training

3CX
BlueJeans Meetings
9.0

Implementation Rating

3CX
BlueJeans Meetings
8.0

Scalability

3CX
BlueJeans Meetings
8.3

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