What users are saying about
56 Ratings
56 Ratings
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Score 7.8 out of 100
3 Ratings
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Score 9 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    9.5

    Call Center Studio

    95%
    Call Center Studio ranks higher in 13/13 features

    Agent dashboard

    N/A
    0 Ratings
    8.3
    83%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Outbound response

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Click-to-call (CTC)

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Interactive voice response

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    REST APIs

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Call tracking

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Multichannel integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    CRM software integration

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    9.6

    Call Center Studio

    96%
    Call Center Studio ranks higher in 9/9 features

    Inbound call routing

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Omnichannel inbound routing

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Recording

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Call analytics

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Customer surveys

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Customer interaction analytics

    N/A
    0 Ratings
    9.4
    94%
    2 Ratings

    Attribute Ratings

    • Call Center Studio is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    9.4

    Call Center Studio

    94%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    Call Center Studio

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Call Center Studio

    + We need to have make a unique survey implemantation. Like we had many surveys after the call and wanted distrubute randomly since they have such a good technical knowledge, we solved many technical obstacles in couple of days and implemented our survey. - I would like to see the dashboard pinned on my agents desktops.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Call Center Studio

    • It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
    • The function of recording calls is also very important to know my performance with the client and improve in the future.
    • It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Call Center Studio

    • Dashboards can not be pin to the screen.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Call Center Studio

    Starting Price

    $0

    Editions & Modules

    Call Center Studio editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      Call Center Studio

      No answers on this topic

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      Call Center Studio

      cloud based and more flexible.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      Call Center Studio

      • A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
      Read full review

      Screenshots

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