What users are saying about
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32 Ratings

3CX

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32 Ratings
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Score 9 out of 100
1 Ratings
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Score 10 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
Arlen Graves | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX
ChaseData Call Center Software
7.0
Agent dashboard
3CX
ChaseData Call Center Software
7.0
Validate callers
3CX
ChaseData Call Center Software
7.0
Outbound response
3CX
ChaseData Call Center Software
7.0
Call forwarding
3CX
ChaseData Call Center Software
7.0
Click-to-call (CTC)
3CX
ChaseData Call Center Software
7.0
Warm transfer
3CX
ChaseData Call Center Software
7.0
Predictive dialing
3CX
ChaseData Call Center Software
7.0
Call scripts
3CX
ChaseData Call Center Software
7.0
Call tracking
3CX
ChaseData Call Center Software
7.0

Workforce Optimization (WFO)

3CX
ChaseData Call Center Software
7.0
Inbound call routing
3CX
ChaseData Call Center Software
7.0
Omnichannel inbound routing
3CX
ChaseData Call Center Software
7.0
Recording
3CX
ChaseData Call Center Software
7.0
Quality management
3CX
ChaseData Call Center Software
7.0
Call analytics
3CX
ChaseData Call Center Software
7.0
Historical reporting
3CX
ChaseData Call Center Software
7.0
Live reporting
3CX
ChaseData Call Center Software
7.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

  • Easy to import and manage data. It handles a hundred thousand leads or just a handful with equal ease.
  • Great managing application. Makes it easy to monitor reps and call flow across inbound and outbound campaigns. Full suite of report generating apps.
  • The best Tech Support people I have ever worked with. Danielle, Guillermo and the rest of their crew are friendly and knowledgeable.
Arlen Graves | TrustRadius Reviewer

Cons

3CX

  • Logs - They give you general or really high-level info but you can't really drill down to specifics of what happened and who did what
  • Better segregation of roles or implementation of RBAC - sometimes you provide permissions to manager to be able to manage queue or ring group and they have way more permissions that are needed but no way to scale them down
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

  • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
Arlen Graves | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Support Rating

3CX

3CX 5.5
Based on 3 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

ChaseData Call Center Software

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

ChaseData Call Center Software

When all is said and done dialers are designed to do one thing; dial phone numbers. It all boils down to dependability and stability and when you have issues a tech support staff that is available to resolve your issues. I was dissatisfied with the system we had, so I began to look around for an alternative. I chose Chase because of cost, good online reviews and previous experience with the system with a previous employer. I have never regretted it.
Arlen Graves | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

ChaseData Call Center Software

  • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
  • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
Arlen Graves | TrustRadius Reviewer

Screenshots

ChaseData Call Center Software

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ChaseData Call Center Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3CX
8.9
ChaseData Call Center Software
10.0

Usability

3CX
8.0
ChaseData Call Center Software

Support Rating

3CX
5.5
ChaseData Call Center Software

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