What users are saying about
57 Ratings
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Score 8.1 out of 100
2 Ratings
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Score 9 out of 100

Feature Set Ratings

    Contact Center Software

    3CX

    Feature Set Not Supported
    N/A
    7.6

    ChaseData Call Center Software

    76%
    ChaseData Call Center Software ranks higher in 9/9 features

    Agent dashboard

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Validate callers

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Outbound response

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call forwarding

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Click-to-call (CTC)

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Warm transfer

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Predictive dialing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call scripts

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call tracking

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Workforce Optimization (WFO)

    3CX

    Feature Set Not Supported
    N/A
    7.9

    ChaseData Call Center Software

    79%
    ChaseData Call Center Software ranks higher in 7/7 features

    Inbound call routing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Omnichannel inbound routing

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Recording

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Quality management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Call analytics

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Historical reporting

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Live reporting

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • ChaseData Call Center Software is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    7.2

    3CX

    72%
    14 Ratings
    9.0

    ChaseData Call Center Software

    90%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings

    ChaseData Call Center Software

    N/A
    0 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    ChaseData

    I have used the system for predictive dialing, preview and manual dial. I have had from three to thirty reps using the software at a time. It has worked well for me in all applications.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    ChaseData

    • Analytics / reporting
    • Intuitive campaign management
    • Data management
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    ChaseData

    • Chase does regular updates to the agent and admin software to fix issues and improve functionality. Any shortcomings I have found are usually taken care of the next release.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    ChaseData Call Center Software

    Starting Price

    Editions & Modules

    ChaseData Call Center Software editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      ChaseData

      No answers on this topic

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      ChaseData

      Previously used VICIdial open source. ChaseData Call Center Software has been leaps and bounds better and more easy to manage for a team with limited IT resources.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      ChaseData

      • It increases our contact rate and provides real time control of data to maximize our sales efforts and production.
      • Chase provides a means to manage TCPA compliance and DNC lists that is as good or better than any other system I have ever used.
      Read full review

      Screenshots

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