What users are saying about
26 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100
1 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX Phone System
Cisco Finesse
9.1
Agent dashboard
3CX Phone System
Cisco Finesse
9.0
Validate callers
3CX Phone System
Cisco Finesse
9.0
Outbound response
3CX Phone System
Cisco Finesse
9.0
Call forwarding
3CX Phone System
Cisco Finesse
9.0
Click-to-call (CTC)
3CX Phone System
Cisco Finesse
8.0
Warm transfer
3CX Phone System
Cisco Finesse
8.0
Predictive dialing
3CX Phone System
Cisco Finesse
8.0
Interactive voice response
3CX Phone System
Cisco Finesse
10.0
REST APIs
3CX Phone System
Cisco Finesse
10.0
Call scripts
3CX Phone System
Cisco Finesse
10.0
Call tracking
3CX Phone System
Cisco Finesse
10.0
Multichannel integration
3CX Phone System
Cisco Finesse
8.0
CRM software integration
3CX Phone System
Cisco Finesse
10.0

Workforce Optimization (WFO)

3CX Phone System
Cisco Finesse
9.3
Inbound call routing
3CX Phone System
Cisco Finesse
10.0
Omnichannel inbound routing
3CX Phone System
Cisco Finesse
8.0
Recording
3CX Phone System
Cisco Finesse
10.0
Quality management
3CX Phone System
Cisco Finesse
10.0
Call analytics
3CX Phone System
Cisco Finesse
10.0
Historical reporting
3CX Phone System
Cisco Finesse
8.0
Live reporting
3CX Phone System
Cisco Finesse
9.0
Customer surveys
3CX Phone System
Cisco Finesse
10.0
Customer interaction analytics
3CX Phone System
Cisco Finesse
9.0

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Laura Steinbrink | TrustRadius Reviewer

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Anonymous | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey | TrustRadius Reviewer

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Screenshots

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3CX Phone System
9.0
Cisco Finesse
9.0

Support Rating

3CX Phone System
6.5
Cisco Finesse
10.0

Add comparison