3CX Phone System vs Cisco Finesse

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Feature Rating Comparison

3CX Phone System

Cisco Finesse

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

3CX Phone System

Cisco Finesse

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Multifunctional.
Intuitive tool.

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Cons

The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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Integration with third-party applications could be better.
Integration with mobile application.

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Support Rating

3CX Phone System 6.5

Based on 2 answers

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Cisco Finesse 10.0

Based on 1 answer

We have hardly had any problems, but the attention provided when we need support has been very fast and effective

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

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Mike McCloskey

Owner

Computer SourceGovernment Administration, 11-50 employees

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We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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Quality and effectiveness.
Utility.

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Arturo Lopez

Ingeniero

Intelligent Networks For Critical BusinessComputer Networking, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

3CX Phone System

Cisco Finesse

3CX Phone System

Cisco Finesse

3CX Phone System

Cisco Finesse

Likelihood to Recommend

3CX Phone System

Cisco Finesse

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

3CX Phone System

Cisco Finesse

Cons

3CX Phone System

Cisco Finesse

Support Rating

3CX Phone System

Cisco Finesse

Alternatives Considered

3CX Phone System

Cisco Finesse

Return on Investment

3CX Phone System

Cisco Finesse

Screenshots

3CX Phone System

Cisco Finesse

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Rating Summary

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