What users are saying about
34 Ratings
2 Ratings
34 Ratings
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Score 9 out of 100
2 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse integrates the traditional functions of the contact center and contact management in a simplified client desk to the agents and supervisors of the said center.
Arturo Lopez | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX
Cisco Finesse
9.1
Agent dashboard
3CX
Cisco Finesse
9.0
Validate callers
3CX
Cisco Finesse
9.0
Outbound response
3CX
Cisco Finesse
9.0
Call forwarding
3CX
Cisco Finesse
9.0
Click-to-call (CTC)
3CX
Cisco Finesse
8.0
Warm transfer
3CX
Cisco Finesse
8.0
Predictive dialing
3CX
Cisco Finesse
8.0
Interactive voice response
3CX
Cisco Finesse
10.0
REST APIs
3CX
Cisco Finesse
10.0
Call scripts
3CX
Cisco Finesse
10.0
Call tracking
3CX
Cisco Finesse
10.0
Multichannel integration
3CX
Cisco Finesse
8.0
CRM software integration
3CX
Cisco Finesse
10.0

Workforce Optimization (WFO)

3CX
Cisco Finesse
9.3
Inbound call routing
3CX
Cisco Finesse
10.0
Omnichannel inbound routing
3CX
Cisco Finesse
8.0
Recording
3CX
Cisco Finesse
10.0
Quality management
3CX
Cisco Finesse
10.0
Call analytics
3CX
Cisco Finesse
10.0
Historical reporting
3CX
Cisco Finesse
8.0
Live reporting
3CX
Cisco Finesse
9.0
Customer surveys
3CX
Cisco Finesse
10.0
Customer interaction analytics
3CX
Cisco Finesse
9.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Multifunctional.
  • Intuitive tool.
Arturo Lopez | TrustRadius Reviewer

Cons

3CX

  • It can include outgoing fax functionality
  • Voice quality appears to suffer greatly with weak Internet signal
  • Setting up conference calls could be made simpler
  • Can include texting capability
Anonymous | TrustRadius Reviewer

Cisco Finesse

  • Integration with third-party applications could be better.
  • Integration with mobile application.
Arturo Lopez | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Cisco Finesse

No score
No answers yet
No answers on this topic

Support Rating

3CX

3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Cisco Finesse

Cisco Finesse 10.0
Based on 1 answer
We have hardly had any problems, but the attention provided when we need support has been very fast and effective
Arturo Lopez | TrustRadius Reviewer

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Cisco Finesse

We have all of these working in collaboration, and Finesse integration was the necessary application for the registration of our agents
Arturo Lopez | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Cisco Finesse

  • Quality and effectiveness.
  • Utility.
Arturo Lopez | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Cisco Finesse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Finesse Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
8.7
Cisco Finesse
9.0

Usability

3CX
8.0
Cisco Finesse

Support Rating

3CX
5.7
Cisco Finesse
10.0

Add comparison