What users are saying about
32 Ratings
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Score 9 out of 100
8 Ratings
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Score 6.7 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

Cisco Webex Contact Center being a cloud option resolves the infrastructure required to have a dedicated VPN solution for agents to connect and log in to resources, carrier equipment for PSTN outbound calls/customer inbound calls, hardware, and software maintenance. Provides an easier solution for current COVID-19 conditions for agents to work remotely, just utilizing home internet and phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX Phone System
Cisco Webex Contact Center
7.3
Agent dashboard
3CX Phone System
Cisco Webex Contact Center
5.9
Validate callers
3CX Phone System
Cisco Webex Contact Center
8.6
Outbound response
3CX Phone System
Cisco Webex Contact Center
8.2
Call forwarding
3CX Phone System
Cisco Webex Contact Center
9.1
Click-to-call (CTC)
3CX Phone System
Cisco Webex Contact Center
8.2
Warm transfer
3CX Phone System
Cisco Webex Contact Center
5.9
Predictive dialing
3CX Phone System
Cisco Webex Contact Center
7.3
Interactive voice response
3CX Phone System
Cisco Webex Contact Center
9.1
REST APIs
3CX Phone System
Cisco Webex Contact Center
9.1
Call scripts
3CX Phone System
Cisco Webex Contact Center
5.0
Call tracking
3CX Phone System
Cisco Webex Contact Center
6.4
Multichannel integration
3CX Phone System
Cisco Webex Contact Center
5.9
CRM software integration
3CX Phone System
Cisco Webex Contact Center
6.4

Workforce Optimization (WFO)

3CX Phone System
Cisco Webex Contact Center
7.9
Inbound call routing
3CX Phone System
Cisco Webex Contact Center
9.1
Omnichannel inbound routing
3CX Phone System
Cisco Webex Contact Center
7.7
Recording
3CX Phone System
Cisco Webex Contact Center
5.5
Quality management
3CX Phone System
Cisco Webex Contact Center
9.1
Call analytics
3CX Phone System
Cisco Webex Contact Center
5.9
Historical reporting
3CX Phone System
Cisco Webex Contact Center
6.4
Live reporting
3CX Phone System
Cisco Webex Contact Center
9.1
Customer surveys
3CX Phone System
Cisco Webex Contact Center
9.1
Customer interaction analytics
3CX Phone System
Cisco Webex Contact Center
9.1

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

  • Installation was very difficult.
  • I am reluctant to bring another department on board.
Randall Crumm | TrustRadius Reviewer

Cons

3CX Phone System

  • Logs - They give you general or really high-level info but you can't really drill down to specifics of what happened and who did what
  • Better segregation of roles or implementation of RBAC - sometimes you provide permissions to manager to be able to manage queue or ring group and they have way more permissions that are needed but no way to scale them down
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

  • WebRTC option to answer call right out of the browser is a sought after option.
  • Hybrid model with on-prem contact center with more reporting options
  • CTI integration for granular control of call with Cisco Webex Teams Client
Anonymous | TrustRadius Reviewer

Usability

3CX Phone System

3CX Phone System 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Support Rating

3CX Phone System

3CX Phone System 5.5
Based on 3 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Cisco Webex Contact Center

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX Phone System

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Cisco Webex Contact Center

Hindsight is 20/20, and I think we should have probably gone to Five9.
Randall Crumm | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Cisco Webex Contact Center

  • Webex Contact Center will save us on maintenance
  • No datacenter footprint
  • No maintenance to be scheduled in-house, which saves our resources and time
Anonymous | TrustRadius Reviewer

Screenshots

Cisco Webex Contact Center

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Cisco Webex Contact Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

3CX Phone System
8.9
Cisco Webex Contact Center
5.9

Usability

3CX Phone System
8.0
Cisco Webex Contact Center

Support Rating

3CX Phone System
5.5
Cisco Webex Contact Center

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