Likelihood to Recommend
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
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It is an excellent choice for a personal device if you want to bring an independent device to meetings and add it as a second display at the same time. I don't believe that there is nearly as much benefit in using anything in a shared environment or in shared mode. My opinion is that the Room Kits that include displays that can flip or be touched by Samsung are more suited for that.
Read full review Pros Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company. Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy. Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number. Read full review Successful image/video quality. By adjusting the camera angle, transmitting the document image to both you and the other party in a readable way. Can be used as a touch screen and also as a PC monitor. Can be managed by Call Manager, TMS, VCS. Easy and user-friendly. Read full review Cons I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature. You need an SBC per location, which can be a point of failure. You also need a server that might get disconnected, which is another point of failure. Read full review Touch controller calibration could be a challenge You can’t use the camera like a normal web cam When you use the adapter is HDMI to DVI and if you are gone for a few minutes the display goes dark. Refresh the display does not come back on easily. Read full review Usability
In the workplace, Cisco Webex DX80 is ideal for group meetings. It's as simple as entering the room, dialing the destination number, and joining the video. It's simple and convenient. It offers an easy-to-use menu and user interface. My own opinion is that Cisco's usability is fantastic and I like it greatly. I encountered no issues.
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The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
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I give top marks for Cisco Webex DX80 support. We have Cisco Smartnet and I can confirm that they are exceptional in answering and resolving doubts and problems with the device. On the phone, you are quickly answered and one of the Cisco experts solves your problem in your language.
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The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
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Desk Pros are the next-gen set of video endpoints that are built with the right set of hardware configuration, capable of handling more load, with enough compute/CPU/memory to handle feature upgrades that meet the latest advancements Cisco is making to make this product line competitive—mostly trying to follow the Apple catching up to Samsung mobile phones roadmap.
Read full review Return on Investment 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable. As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings. Read full review It helped us get our Sr. Leadership team familiar with and excited about Webex. Then, them spreading the word helped align the company with the new Webex software coming and saved us a bunch on training. When users were more excited about a product, they soak it in better. This device has been a mainstay in our COVID working from home plans. This allows the business to keep running AND meet face to face when it's not safe yet to do so. Read full review ScreenShots Cisco Webex DX80 Screenshots