What users are saying about
47 Ratings
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Top Rated
1076 Ratings
47 Ratings
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Score 7.6 out of 100

ConnectWise Control

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Top Rated
1076 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

ConnectWise Control

If you manage many devices with a small team or on your own, ConnectWise makes it easy or maybe even possible in some use cases, it's easy to set up and use, the oversight is great for reporting and the fact that you can do everything without any input from the user or employee sitting at the remote machine is very convenient but I do think the interface could use some work for small business owners that don't have an internal I.T. person or any real experience with I.T., and I think they could really benefit from software like this.
Marouane Tohme | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

3CX
ConnectWise Control
8.6
Screen sharing
3CX
ConnectWise Control
9.5
File transfer
3CX
ConnectWise Control
8.5
Instant message
3CX
ConnectWise Control
8.4
Secure remote access with Smart Card authentication
3CX
ConnectWise Control
8.4
Access to sleeping/powered-off computers
3CX
ConnectWise Control
7.1
Over-the-Internet remote session
3CX
ConnectWise Control
9.4
Initiate remote control from mobile
3CX
ConnectWise Control
7.6
Remote management of servers & workstations
3CX
ConnectWise Control
9.3
Remote Active Directory® management
3CX
ConnectWise Control
9.1
Centralized management dashboard
3CX
ConnectWise Control
9.0
Session record
3CX
ConnectWise Control
8.3
Annotations
3CX
ConnectWise Control
8.2
Monitoring and Alerts
3CX
ConnectWise Control
7.9
Multi-platform remote control
3CX
ConnectWise Control
9.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

ConnectWise Control

  • The ability to execute commands from the Control console is very effective.
  • Sessions have settings to reduce the resolution for times when bandwidth is at a premium. You can manually reduce the data for the session this way.
  • A URL and a 5 digit access code are all that are need to initiate a session for an end user. It is very user-friendly.
Eric Milles | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

ConnectWise Control

  • I recall the integration with Automate was pretty good. However, I ran into some issues trying to fix a connection issue back to the Control environment. I felt the interface for working with they integration connection could be easier to work with.
  • There should other recovery options if the multi-factor method is lost or breaks. As long as you have multiple admin accounts, this shouldn't be an issue. And I believe support can help with recovery as well. I just know most services let you use a recovery phone or email to get around that. Maybe this has been changed or I missed something as well.
Adam Friedli | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.8
Based on 39 answers
I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
Craig Lockley | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

ConnectWise Control

ConnectWise Control 9.3
Based on 45 answers
On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
Sam Segura | TrustRadius Reviewer

Reliability and Availability

3CX

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.9
Based on 5 answers
In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
Eric Milles | TrustRadius Reviewer

Performance

3CX

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.9
Based on 9 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

ConnectWise Control

ConnectWise Control 7.9
Based on 70 answers
There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
Bradley Jones | TrustRadius Reviewer

Online Training

3CX

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 7.5
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.9
Based on 22 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

ConnectWise Control

I used TeamViewer for the longest time as a young IT professional, and had a fair dabbling with LogMeIn and MSP-Anywhere. Each of those solutions has polish in some aspects, but none of them ever had the complete picture. TeamViewer suffered rampant security issues, and has always felt like a tool geared towards personal users and non-tech departments. It was always too in your face for end users. LogMeIn is expensive. No getting around it. And their product has always seemed slow and often very feature-light. For the cost I'd expect to be getting a Ferrari, but when a Civic pulls into the driveway its a little lackluster. MSP-Anywhere always seemed to suffer technical issues. Especially with multi-monitor computers, changing which monitor was displayed could result in total session lock up, which AFAIK still isn't resolved to this day.
Andrew Haskell | TrustRadius Reviewer

Scalability

3CX

No score
No answers yet
No answers on this topic

ConnectWise Control

ConnectWise Control 9.9
Based on 17 answers
This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
Riccardo Francese | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

ConnectWise Control

  • From a business owner point of view, this has helped me substantially as I can now "be" multiple places at once. This allows me to remotely support my own clients quickly and efficiently, without having to make a several hour drive to get on site. Some of my clients I have only worked with remotely! This has helped me build my business and grow my client base without having to try to be everywhere at the same time.
  • From an enterprise user point of view, the ability to set granular access control levels has been greatly beneficial. Also, like the ability to manage connections from a central pane of glass. Saves time when accessing or granting access to a particular system.
Jonathan Hanson | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

ConnectWise Control

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

ConnectWise Control Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
ConnectWise Control
9.1

Likelihood to Renew

3CX
ConnectWise Control
9.8

Usability

3CX
8.0
ConnectWise Control
9.3

Reliability and Availability

3CX
ConnectWise Control
9.9

Performance

3CX
ConnectWise Control
9.9

Support Rating

3CX
4.9
ConnectWise Control
7.9

Online Training

3CX
ConnectWise Control
7.5

Implementation Rating

3CX
ConnectWise Control
9.9

Scalability

3CX
ConnectWise Control
9.9

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