What users are saying about
56 Ratings
Top Rated
1146 Ratings
56 Ratings
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Score 7.8 out of 100
Top Rated
1146 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Remote Administration

    3CX

    Feature Set Not Supported
    N/A
    8.3

    ConnectWise Control

    83%
    ConnectWise Control ranks higher in 14/14 features

    Screen sharing

    N/A
    0 Ratings
    9.5
    95%
    584 Ratings

    File transfer

    N/A
    0 Ratings
    8.4
    84%
    557 Ratings

    Instant message

    N/A
    0 Ratings
    8.1
    81%
    491 Ratings

    Secure remote access with Smart Card authentication

    N/A
    0 Ratings
    7.6
    76%
    73 Ratings

    Access to sleeping/powered-off computers

    N/A
    0 Ratings
    6.3
    63%
    303 Ratings

    Over-the-Internet remote session

    N/A
    0 Ratings
    9.4
    94%
    590 Ratings

    Initiate remote control from mobile

    N/A
    0 Ratings
    7.3
    73%
    381 Ratings

    Remote management of servers & workstations

    N/A
    0 Ratings
    9.3
    93%
    506 Ratings

    Remote Active Directory® management

    N/A
    0 Ratings
    8.9
    89%
    167 Ratings

    Centralized management dashboard

    N/A
    0 Ratings
    9.0
    90%
    470 Ratings

    Session record

    N/A
    0 Ratings
    8.3
    83%
    309 Ratings

    Annotations

    N/A
    0 Ratings
    7.9
    79%
    258 Ratings

    Monitoring and Alerts

    N/A
    0 Ratings
    6.8
    68%
    181 Ratings

    Multi-platform remote control

    N/A
    0 Ratings
    8.9
    89%
    390 Ratings

    Attribute Ratings

    • ConnectWise Control is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    9.0

    ConnectWise Control

    90%
    614 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    39 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    9.3

    ConnectWise Control

    93%
    43 Ratings

    Availability

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    9 Ratings

    Performance

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    7.8

    ConnectWise Control

    78%
    112 Ratings

    Online Training

    3CX

    N/A
    0 Ratings
    7.5

    ConnectWise Control

    75%
    24 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    40 Ratings

    Configurability

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    5 Ratings

    Product Scalability

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    17 Ratings

    Vendor post-sale

    3CX

    N/A
    0 Ratings
    10.0

    ConnectWise Control

    100%
    4 Ratings

    Vendor pre-sale

    3CX

    N/A
    0 Ratings
    5.0

    ConnectWise Control

    50%
    4 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    ConnectWise

    We often need to create an ad-hoc session with a device that is not under our management. We find ourselves doing this more than ever in the COVID world. Many people are working from home on personal machines with their employer, our client's permission and we are facilitating more support for these personal machines. Connectwise Control [(formerly ScreenConnect)] gives us a robust resource to control the device, navigate anywhere we need, execute various commands, and engage in an on-screen chat with the client. The session is very simple to create and very user-friendly to initiate. We do not recommend it for Android, Apple, or Chromebook applications. There is little to no support for these platforms.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    ConnectWise

    • The interface is easy to use and makes sense. It's easy to understand how to organize a large number of machines involving multiple clients. But, it's also applicable for smaller set of machines too.
    • The connection speed is very quick. I've used solutions in the past that take a variable amount of time to connect, or they just take a long time every time. Control is quick every time. It doesn't get in the way of being able to support the machines on the other end.
    • The connections are reliable. I haven't experienced random disconnects throughout hundreds of instances. It was a breath of fresh air coming from the previous solution we used. I consider Control a gold standard for what a great remote connection solution can be.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    ConnectWise

    • I'd like to see the ability to selectively log off the remote machine via a button on the toolbar. Currently it's a setting to always lock on disconnect, or never lock on disconnect, requiring the tech to manually lock the machine if called for at the end of a session. Its a small time save that would add up!
    • The chat feature could be expanded to be a lot more useful. Allowing clients to start conversations, and have conversations ping an email address if no one is monitoring the dashboard would be extremely valuable.
    • Some clarity on licensing when providing host-passes to guest technicians would be a boon, especially for one-off support sessions with vendors.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    ConnectWise Control

    Starting Price

    Editions & Modules

    ConnectWise Control editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      3CX

      No answers on this topic

      ConnectWise

      I would recommend this product for both internal remote control of end user workstations and remote access to other clients over the internet. It provides a secure and feature rich product that allows me to complete any necessary tasks without ever leaving the office. I will continue to renew as I'm eager to see what they do next. I would however wish the cloud service had a better API to work in conjunction with team collaboration or chat services to make it easier to connect with end users who use multiple workstations. (Slack or Stride provide this functionality)
      Read full review

      Usability

      3CX

      No answers on this topic

      ConnectWise

      On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.
      Read full review

      Reliability and Availability

      3CX

      No answers on this topic

      ConnectWise

      In my 5 years of using the product, I am only aware of one time when the service was down and is was due to a backbone outage upstream.
      Read full review

      Performance

      3CX

      No answers on this topic

      ConnectWise

      It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
      Read full review

      Support Rating

      3CX

      The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
      Read full review

      ConnectWise

      There have been two times when something has went wrong and I needed immediate assistance in order to be able to use Screenconnect to be able to help clients and response has not been immediate. The response time has been within 24 hours. Both times if there had been easier to navigate self help I would have been able to help myself. With better self help and a speedier response it would definitely be a 10 as they always respond and help. Just a little more difficult or slow than it should be at times
      Read full review

      Online Training

      3CX

      No answers on this topic

      ConnectWise

      I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
      Read full review

      Implementation Rating

      3CX

      No answers on this topic

      ConnectWise

      ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
      Read full review

      Alternatives Considered

      3CX

      The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
      Read full review

      ConnectWise

      I have worked with Citrix, AnyDesk, LogMeIn, VNC Connect, and many others. I ultimately installed ConnectWise as a self-hosted solution, based on the incredible list of features and capabilities, and the pricing at the time. I continue to use the product as it is still one of the best solutions out there and is certainly capable of growing and expanding to meet the needs of my business.
      Read full review

      Scalability

      3CX

      No answers on this topic

      ConnectWise

      This is a great product and works whether you have 5 devices or you have 1000 devices. I love the extra features like being able to restart and get back on the remote computer. It also very easy to use and is very secure. I would recommend this to anyone doing remote support.
      Read full review

      Return on Investment

      3CX

      • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
      • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
      Read full review

      ConnectWise

      • Instead of waiting 30+ seconds to initiate sessions, they initiate and display a desktop in two or three seconds. The amount of frustration this avoids is immeasurable.
      • Once installed it doesn't need more handholding, i.e., having the remote enter a username/password. It is always just there.
      Read full review

      Screenshots

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