What users are saying about
56 Ratings
174 Ratings
56 Ratings
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Score 7.8 out of 100
174 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Performance & Compatibility of Online Events Software

    3CX

    Feature Set Not Supported
    N/A
    8.6

    Dialpad Meetings

    86%
    Dialpad Meetings ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.8
    88%
    43 Ratings

    High quality video

    N/A
    0 Ratings
    9.1
    91%
    41 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    7.5
    75%
    38 Ratings

    Mobile support

    N/A
    0 Ratings
    8.9
    89%
    35 Ratings

    Screen Sharing

    3CX

    Feature Set Not Supported
    N/A
    9.0

    Dialpad Meetings

    90%
    Dialpad Meetings ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    9.1
    91%
    42 Ratings

    Whiteboards

    N/A
    0 Ratings
    9.0
    90%
    13 Ratings

    Online Meetings / Events

    3CX

    Feature Set Not Supported
    N/A
    8.5

    Dialpad Meetings

    85%
    Dialpad Meetings ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.3
    83%
    35 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.9
    89%
    41 Ratings

    Integrates with social media

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Record meetings / events

    N/A
    0 Ratings
    8.7
    87%
    24 Ratings

    Slideshows

    N/A
    0 Ratings
    8.4
    84%
    23 Ratings

    Online Events Collaboration

    3CX

    Feature Set Not Supported
    N/A
    8.5

    Dialpad Meetings

    85%
    Dialpad Meetings ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.9
    89%
    27 Ratings

    Audience polling

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Q&A

    N/A
    0 Ratings
    7.9
    79%
    16 Ratings

    Online Events Security

    3CX

    Feature Set Not Supported
    N/A
    8.8

    Dialpad Meetings

    88%
    Dialpad Meetings ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    9.0
    90%
    30 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.9
    89%
    28 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.3
    83%
    19 Ratings

    Attribute Ratings

    • Dialpad Meetings is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    8.4

    Dialpad Meetings

    84%
    100 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    5.9

    Dialpad Meetings

    59%
    2 Ratings

    Usability

    3CX

    N/A
    0 Ratings
    8.2

    Dialpad Meetings

    82%
    2 Ratings

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    7.7

    Dialpad Meetings

    77%
    78 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    Dialpad

    I cannot think of a scenario where it would be inappropriate however this service is highly appropriate for any occasion. It is well suited as a drop in add-on for Outlook calendars and addition to any other scheduling software you might use. It can even set meeting times using multiple time zones for users who may be in differing locales so nobody is confused as to the time to join.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    Dialpad

    • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
    • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
    • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    Dialpad

    • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
    • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
    • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    Dialpad Meetings

    Starting Price

    $20 per month

    Editions & Modules

    Dialpad Meetings editions and modules pricing
    EditionModules
    Free01
    Business$202

    Footnotes

    1. per month
    2. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    3CX

    No answers on this topic

    Dialpad

    UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
    Read full review

    Usability

    3CX

    No answers on this topic

    Dialpad

    The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    Dialpad

    I haven't needed support for the most part, which is a positive for Highfive. It's intuitive and most features are straightforward to use. In the one instance that I did contact them, it took them longer then expected to respond, but they were able to answer my question once they did.
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    Dialpad

    I have enjoyed using Dialpad Meetings for years mainly due to the following: I feel the cost more than justifies the product It has a very simple user interface that all participants on conferences find easy to use Clear, responsive audio and video quality Dialpad Meetings does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it. Enjoy their customer support
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    Dialpad

    • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
    • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
    Read full review

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