What users are saying about
47 Ratings
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126 Ratings
47 Ratings
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Score 7.5 out of 100

Dialpad Meetings (formerly UberConference)

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126 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

Dialpad UberConference is relatively easy and straightforward to navigate and set up online meetings. It also has high-quality audio and video conferencing capabilities and is quite reliable in terms of performance. However, it is pretty limited in terms of the number of participants allowed to join meetings while using its free plan. And, also the meeting duration is quite limited while using its free plan.
Sushil Kharel | TrustRadius Reviewer

Feature Rating Comparison

Performance & Compatibility of Online Events Software

3CX
Dialpad Meetings (formerly UberConference)
8.6
High quality audio
3CX
Dialpad Meetings (formerly UberConference)
8.9
High quality video
3CX
Dialpad Meetings (formerly UberConference)
9.1
Low bandwidth requirements
3CX
Dialpad Meetings (formerly UberConference)
7.5
Mobile support
3CX
Dialpad Meetings (formerly UberConference)
8.8

Screen Sharing

3CX
Dialpad Meetings (formerly UberConference)
9.0
Desktop sharing
3CX
Dialpad Meetings (formerly UberConference)
9.1
Whiteboards
3CX
Dialpad Meetings (formerly UberConference)
8.9

Online Meetings / Events

3CX
Dialpad Meetings (formerly UberConference)
8.6
Calendar integration
3CX
Dialpad Meetings (formerly UberConference)
8.5
Meeting initiation
3CX
Dialpad Meetings (formerly UberConference)
9.0
Integrates with social media
3CX
Dialpad Meetings (formerly UberConference)
8.5
Record meetings / events
3CX
Dialpad Meetings (formerly UberConference)
8.7
Slideshows
3CX
Dialpad Meetings (formerly UberConference)
8.3

Online Events Collaboration

3CX
Dialpad Meetings (formerly UberConference)
8.7
Live chat
3CX
Dialpad Meetings (formerly UberConference)
9.0
Audience polling
3CX
Dialpad Meetings (formerly UberConference)
8.9
Q&A
3CX
Dialpad Meetings (formerly UberConference)
8.1

Online Events Security

3CX
Dialpad Meetings (formerly UberConference)
8.8
User authentication
3CX
Dialpad Meetings (formerly UberConference)
9.0
Participant roles & permissions
3CX
Dialpad Meetings (formerly UberConference)
9.1
Confidential attendee list
3CX
Dialpad Meetings (formerly UberConference)
8.3

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

  • No passcodes are very convenient and so easy to transfer someone into it. Our partner firms have on more than one occasion ask us for a recommendation because theirs is not as dependable.
  • We use the online portion frequently as well. It's nice to see who joined and when and to see where they are calling from. It's nice to have the ability to lock the conference call down again without the use of a passcode just a simple click of the mouse.
  • The interface is incredibly user friendly and anyone with just a basic computer understanding can customize their uberconference line.
Anonymous | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

  • They've recently undergone a facelift which is nice, but I've found it more difficult for potential customers to connect to their computer audio. I might be missing where to find the instructions, but lately we've been having some trouble with this.
  • While the screen share function as the presenter is easy, if I ask potential customers to share screen, they are required to go through a few steps. This is okay for folks who are good with tech, but many potential customers have trouble with the download. We've been using the free version - the paid version might eliminate this problem, although I'm not sure.
  • Another function they've added with the facelift is the ability to show your face via the webcam. I can see this being a nice feature but we often present from a coffee shop or even our cars, and some of our potential customers aren't in a place where they'd like to show their face. It's easy for most folks to disable the camera but some who aren't great with tech don't know how to do this. One of the things we've always liked about UberConference is it's simplicity and this just added an extra step. I wish there was a setting for us to disable this option but there doesn't seem to be.
Jason Carlage | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Dialpad Meetings (formerly UberConference)

Dialpad Meetings (formerly UberConference) 6.0
Based on 2 answers
UberConference is more expensive than some of its competitors and we have not found a real advantage to using UberConference over certain less-expensive applications. UberConference charges per month per organizer and those costs add up quickly, so we will be moving forward with a more budget-friendly option in the coming months.
Anonymous | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

Dialpad Meetings (formerly UberConference) 10.0
Based on 1 answer
The interface is intuitive and stupidly simple, no complicated sub-menus or configuration settings. Easy to create a meeting space and then have others join with a link or dial-in PIN on the free tier. On the paid tier it's even easier with PIN-less joining and automatic reminder calls to get participants to join.
Sam Shearin | TrustRadius Reviewer

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

Dialpad Meetings (formerly UberConference) 8.5
Based on 70 answers
Fortunately, I have never had to utilize the support features of UberConference. The user experience is basically seamless. I have not heard anything negative from any of my teammates about UberConference support, so I assume that their experiences have been positive as well. It is clear where a user should go if they need support, which is always useful.
Anonymous | TrustRadius Reviewer

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

I have enjoyed using UberConference for years mainly due to the following:
  • I feel the cost more than justifies the product
  • It has a very simple user interface that all participants on conferences find easy to use
  • Clear, responsive audio and video quality
  • UberConference does not try and overstuff its product with hundreds of features that most people will find useless. It sticks to its main product path and keeps improving upon it.
  • Enjoy their customer support
Jeffrey Schneider | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Dialpad Meetings (formerly UberConference)

  • Our teams use this every day. It makes it easy to meet with clients and share a screen and display analytics.
  • Some of my clients thought that they need to register first to be able to contact me. It's bad that they are not notified in any way that it's enough just to enter its names and that's it.
Anonymous | TrustRadius Reviewer

Screenshots

Dialpad Meetings (formerly UberConference)

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Dialpad Meetings (formerly UberConference)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dialpad Meetings (formerly UberConference) Editions & Modules

Edition
Free$01
Business$201
  1. per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.4
Dialpad Meetings (formerly UberConference)
8.5

Likelihood to Renew

3CX
Dialpad Meetings (formerly UberConference)
6.0

Usability

3CX
8.0
Dialpad Meetings (formerly UberConference)
10.0

Support Rating

3CX
4.9
Dialpad Meetings (formerly UberConference)
8.5

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