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Based on 225 reviews and ratings
Likelihood to Recommend
In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Administrator in Information TechnologyHigher Education Company, 201-500 employees
[Dialpad Talk is] appropriate for a small contact center. For us it has worked very well because some of the features we needed have slowly been integrated, which makes me believe they actually listen to the customers. For analytics itself I see it as still being in diapers, at least for us that run an outbound cold sales contact center. But in general, Dialpad [Talk] is a tool which has helped us keep an overall basic control over when, where, and what out agents are doing.
- Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
- Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
- Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Manager in Information TechnologyRestaurants Company, 501-1000 employees
- Notifications- via e-mails, calendar links and otherwise are very helpful when dealing with information that may otherwise get lost or forgotten in conversations
- Access- Being able to access calls on the go via your own cell phone or using your laptop to help free up your hand and get real time speech intelligibility is much appreciated
- Variety- Options for quick chats and sending photos, video calls to share screens when necessary, and your most recent calls available on the same screen you are already looking at adds to workplace efficiency
- The set up can seem a little daunting, especially if you plan to take it on internally.
- The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
- I would like to see more company-level management of individual user settings. For example, I prefer all employees to call out using the main company's caller ID. As the account administrator, I cannot control this selection for individual users.
- I would like the multilevel voice attendant to be more integrated as a single menu. As currently configured, I can enable all the options I want, but only by setting up a forest of "departments" each with their own windows and independent settings.
- We received reports of callers getting a busy signal, but I have not been able to diagnose why. I would like a better mechanism for viewing call logs as an administrator.
- Status lights for individual users do not appear to be accurate. Most users appear "available" nearly 24 hours a day.
Partner in LegalLegal Services Company, 1-10 employees
No answers yet
No answers on this topic
Dialpad Talk 8.5
Based on 16 answers
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
Based on 4 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Dialpad Talk 6.8
Based on 70 answers
- Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
- The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
- We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
Administrator in CorporateInsurance Company, 11-50 employees
The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Manager in Information TechnologyArts and Crafts Company, 11-50 employees
We used to use 8x8 Express and while we liked it, we found that Dialpad had more features (like syncing events, emails & shared documents via G-Suite) - especially the awesome Voice Intelligence (call transcription) feature. Dialpad will even transcribe a voicemail while it's happening, so can read the text while you're on another call. 8x8 Express did not provide this and had a similar price point to Dialpad. We also found Dialpad to be more user-friendly than 8x8 Express - especially when using the web version. Both 8x8 Express and Dialpad have web meeting / conferencing built in. I must also say that Dialpad customer service is quite impressive.
C-Level Executive in CorporateHuman Resources Company, 1-10 employees
Return on Investment
- 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
- As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
- Ability to have employees work from home which allows us to keep a smaller office environment.
- Efficiency increased with integrating calls / meetings in one app.
- Previously had to restrict employees to primarily work in the office or forward items to their home or mobile phones. This allows them to have the same tools in or out of the office which reduces issues when being contacted by clients.
Manager in OtherHospital & Health Care Company, 11-50 employees
Premium Consulting/Integration Services
Entry-level set up fee?
3CX Editions & Modules
- per user/per month
Additional Pricing DetailsPrice displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.
Premium Consulting/Integration Services—
Entry-level set up fee?
Dialpad Talk Editions & Modules
|Enterprise||Contact sales team|
- per user/per month