What users are saying about
27 Ratings
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Score 9 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

3CX Phone System
Fathom Customer Care
6.2
Agent dashboard
3CX Phone System
Fathom Customer Care
7.0
Validate callers
3CX Phone System
Fathom Customer Care
6.0
Outbound response
3CX Phone System
Fathom Customer Care
6.0
Call forwarding
3CX Phone System
Fathom Customer Care
6.0
Click-to-call (CTC)
3CX Phone System
Fathom Customer Care
7.0
Warm transfer
3CX Phone System
Fathom Customer Care
7.0
Predictive dialing
3CX Phone System
Fathom Customer Care
6.0
Interactive voice response
3CX Phone System
Fathom Customer Care
6.0
REST APIs
3CX Phone System
Fathom Customer Care
6.0
Call scripts
3CX Phone System
Fathom Customer Care
6.0
Call tracking
3CX Phone System
Fathom Customer Care
6.0
Multichannel integration
3CX Phone System
Fathom Customer Care
6.0
CRM software integration
3CX Phone System
Fathom Customer Care
5.0

Workforce Optimization (WFO)

3CX Phone System
Fathom Customer Care
5.2
Inbound call routing
3CX Phone System
Fathom Customer Care
4.0
Omnichannel inbound routing
3CX Phone System
Fathom Customer Care
6.0
Recording
3CX Phone System
Fathom Customer Care
5.0
Quality management
3CX Phone System
Fathom Customer Care
5.0
Call analytics
3CX Phone System
Fathom Customer Care
5.0
Historical reporting
3CX Phone System
Fathom Customer Care
5.0
Live reporting
3CX Phone System
Fathom Customer Care
5.0
Customer surveys
3CX Phone System
Fathom Customer Care
5.0
Customer interaction analytics
3CX Phone System
Fathom Customer Care
7.0

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

3CX Phone System

  • The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
  • There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.
Laura Steinbrink | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

3CX Phone System

3CX Phone System 6.5
Based on 2 answers
I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.
Anonymous | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

3CX Phone System

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

3CX Phone System

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Screenshots

Fathom Customer Care

Pricing Details

3CX Phone System

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

3CX Phone System Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX Phone System
9.0
Fathom Customer Care
8.0

Support Rating

3CX Phone System
6.5
Fathom Customer Care
8.0

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