3CX vs Fathom Customer Care

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.

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Truptesh Patil

Senior Business Development Executive

Insights Success Media and Technology, PuneMarketing and Advertising, 51-200 employees

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Feature Rating Comparison

3CX

Fathom Customer Care

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

3CX

Fathom Customer Care

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Data interpretation can be easily done.
Enables you to analyse financial statements.
Variety of tools.

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Truptesh Patil

Senior Business Development Executive

Insights Success Media and Technology, PuneMarketing and Advertising, 51-200 employees

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Cons

It can include outgoing fax functionality
Voice quality appears to suffer greatly with weak Internet signal
Setting up conference calls could be made simpler
Can include texting capability

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Verified User

Engineer in Engineering

Civil Engineering Company, 11-50 employees

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Somewhat confusing in terms placements.
Requires advanced knowledge.

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Truptesh Patil

Senior Business Development Executive

Insights Success Media and Technology, PuneMarketing and Advertising, 51-200 employees

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Usability

3CX 8.0

Based on 1 answer

It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

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Verified User

Manager in Information Technology

Automotive Company, 201-500 employees

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No score

No answers yet

No answers on this topic

Support Rating

3CX 5.7

Based on 5 answers

The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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Fathom Customer Care 8.0

Based on 1 answer

Customer care is cooperative and time efficient.

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Truptesh Patil

Senior Business Development Executive

Insights Success Media and Technology, PuneMarketing and Advertising, 51-200 employees

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Alternatives Considered

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.

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Truptesh Patil

Senior Business Development Executive

Insights Success Media and Technology, PuneMarketing and Advertising, 51-200 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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Good financial analysis.
Effective data management.
Easy to use and great data interpretation.

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Truptesh Patil

Senior Business Development Executive

Insights Success Media and Technology, PuneMarketing and Advertising, 51-200 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Optional

3CX Editions & Modules

Edition

Standard	Free
Pro	1.08²
Enterprise	1.31²

per user/per month

Additional Pricing Details

Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Fathom Customer Care Editions & Modules

Edition

Power	$130¹

per user/month

Additional Pricing Details

—

Rating Summary

3CX

Fathom Customer Care

3CX

Fathom Customer Care

3CX

Fathom Customer Care

3CX

Fathom Customer Care

Likelihood to Recommend

3CX

Fathom Customer Care

Feature Rating Comparison

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

Pros

3CX

Fathom Customer Care

Cons

3CX

Fathom Customer Care

Usability

3CX

Fathom Customer Care

Support Rating

3CX

Fathom Customer Care

Alternatives Considered

3CX

Fathom Customer Care

Return on Investment

3CX

Fathom Customer Care

Screenshots

3CX

Fathom Customer Care

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3CX Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Fathom Customer Care Editions & Modules

Edition

Additional Pricing Details

Rating Summary

Add comparison