What users are saying about
47 Ratings
47 Ratings
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Score 7.6 out of 100
7 Ratings
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Score 9 out of 100

Likelihood to Recommend

3CX

In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
Anonymous | TrustRadius Reviewer

FreeConference.com

It is an incredible video conferencing tool and is highly beneficial in collaborating with the team and colleagues. The quality of video and audio it provides is unmatchable to any other software for video meetings. Screen-sharing and document-sharing features enabled us to share important documents with the participants without any difficulty. If one wants to get an experience of real meeting in a virtual one then Freeconference.com is the best choice
Anna Richerd | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3CX
FreeConference.com
9.0
Call reports
3CX
FreeConference.com
9.0

Call Management

3CX
FreeConference.com
8.0
Call recording
3CX
FreeConference.com
8.0

VoIP system collaboration

3CX
FreeConference.com
9.0
Video conferencing
3CX
FreeConference.com
9.0
Audio conferencing
3CX
FreeConference.com
9.0

Mobile apps

3CX
FreeConference.com
9.0
Mobile app for iOS
3CX
FreeConference.com
9.0
Mobile app for Android
3CX
FreeConference.com
9.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

FreeConference.com

  • I love the ability to make long distance calls without charge.
  • I was delighted when they added the ability to screen share and show my slides to my customers.
  • I also love that FreeConference.com immediately provides replays of your meetings - in case somebody wasn't able to attend live.
Michelle Braun | TrustRadius Reviewer

Cons

3CX

  • The set up can seem a little daunting, especially if you plan to take it on internally.
  • The apps are great, having your extension on your device is great but the desktop/windows app is a little dated, could do with an update.
Marouane Tohme | TrustRadius Reviewer

FreeConference.com

  • Not being able to use 800 number (toll free).
  • The website interface could be spruced up a bit.
Amir Draquez | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Support Rating

3CX

3CX 4.9
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

FreeConference.com

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX

The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
Anonymous | TrustRadius Reviewer

FreeConference.com

Bluejeans meeting is a bit hard software for video meetings as compared to Freeconference.com. the invitation for meeting in Bluejeans used to get open in the browser rather than in application and this was a bit confusing for our colleagues; but, FreeConference has made things easy and it provides us with the HD quality video and audio and has all the features to make a meeting successful.
Anna Richerd | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

FreeConference.com

  • BEST ROI ever! It's all free and has let me access people globally. Thanks!
Michelle Braun | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

FreeConference.com

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConference.com Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

3CX
7.5
FreeConference.com
9.0

Usability

3CX
8.0
FreeConference.com

Support Rating

3CX
4.9
FreeConference.com

Add comparison