What users are saying about
56 Ratings
56 Ratings
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Score 7.8 out of 100
19 Ratings
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Score 6.4 out of 100

Feature Set Ratings

    Cloud PBX

    3CX

    Feature Set Not Supported
    N/A
    8.8

    FreeConferenceCall.com

    88%
    FreeConferenceCall.com ranks higher in 4/4 features

    Hosted PBX

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Multi-level Interactive Voice Response (IVR)

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    User templates

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Call reports

    N/A
    0 Ratings
    8.5
    85%
    8 Ratings

    Call Management

    3CX

    Feature Set Not Supported
    N/A
    8.2

    FreeConferenceCall.com

    82%
    FreeConferenceCall.com ranks higher in 5/5 features

    Answering rules

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Call recording

    N/A
    0 Ratings
    8.8
    88%
    8 Ratings

    Call park

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Call screening

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Message alerts

    N/A
    0 Ratings
    8.0
    80%
    4 Ratings

    VoIP system collaboration

    3CX

    Feature Set Not Supported
    N/A
    7.2

    FreeConferenceCall.com

    72%
    FreeConferenceCall.com ranks higher in 4/4 features

    Video conferencing

    N/A
    0 Ratings
    5.6
    56%
    6 Ratings

    Audio conferencing

    N/A
    0 Ratings
    6.6
    66%
    10 Ratings

    Video screen sharing

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Instant messaging

    N/A
    0 Ratings
    8.2
    82%
    3 Ratings

    Mobile apps

    3CX

    Feature Set Not Supported
    N/A
    8.6

    FreeConferenceCall.com

    86%
    FreeConferenceCall.com ranks higher in 2/2 features

    Mobile app for iOS

    N/A
    0 Ratings
    8.6
    86%
    2 Ratings

    Mobile app for Android

    N/A
    0 Ratings
    8.6
    86%
    2 Ratings

    Attribute Ratings

    • 3CX is rated higher in 1 area: Likelihood to Recommend
    • FreeConferenceCall.com is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    7.1

    3CX

    71%
    14 Ratings
    6.1

    FreeConferenceCall.com

    61%
    12 Ratings

    Likelihood to Renew

    3CX

    N/A
    0 Ratings
    10.0

    FreeConferenceCall.com

    100%
    1 Rating

    Usability

    3CX

    N/A
    0 Ratings
    10.0

    FreeConferenceCall.com

    100%
    1 Rating

    Support Rating

    5.4

    3CX

    54%
    4 Ratings
    9.5

    FreeConferenceCall.com

    95%
    6 Ratings

    Implementation Rating

    3CX

    N/A
    0 Ratings
    10.0

    FreeConferenceCall.com

    100%
    2 Ratings

    Likelihood to Recommend

    3CX

    In many scenarios decision is driven by budget and compared to other solutions at the time of purchase [3CX] was simply the cheapest solution for what it has to offer. If you are looking for integrations, extensibility, and advanced functionalities, this might not be a solution for you. At the time of use (and this may have changed by now), there was a lack of APIs, CLI commands, and similar so nothing could be automated with the system. There are ways of importing data through CSV but automation would solve us so much time and support calls if we were able to connect with other systems.
    Read full review

    FreeConferenceCall.com

    FreeConferenceCall is well suited for a low price service to connect with others. The onboarding is super simple and easy to use. The ability to record to the cloud is also useful. The ability to host a large number of people is great. The only scenario I can think of less appropriate is that the interface just looks a bit dated, so maybe it is not the best for the wow factor of dealing with clients.
    Read full review

    Pros

    3CX

    • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
    • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
    • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
    Read full review

    FreeConferenceCall.com

    • The online portal to access call details and recordings is very easy to use.
    • The functions that are offered beyond the free plan are competitive with other providers.
    • I feel that our calls are secure with our own personal access codes and the same number always being used.
    Read full review

    Cons

    3CX

    • I would like to be able to see direct-dial numbers on the handsets. Currently that is not possible but that would be a nice feature.
    • You need an SBC per location, which can be a point of failure.
    • You also need a server that might get disconnected, which is another point of failure.
    Read full review

    FreeConferenceCall.com

    • Recently callers cannot get onto the call
    • Users on the call get bumped off
    • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
    • I found customer service representatives rude and dismissive
    Read full review

    Pricing Details

    3CX

    Starting Price

    $0

    Editions & Modules

    3CX editions and modules pricing
    EditionModules
    StandardFree1
    Pro1.082
    Enterprise1.313

    Footnotes

    1. none
    2. per user/per month
    3. per user/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

    FreeConferenceCall.com

    Starting Price

    $4 per month

    Editions & Modules

    FreeConferenceCall.com editions and modules pricing
    EditionModules
    Suggested Amount$41
    Average Amount$8.212
    Market Rate$153
    Pay what you canCustomized4

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Freeconferencecall.com is completely free and only asks customers for contributions. The above prices represent suggested monthly payments but also allow customers to pay what they think is fair.

    Likelihood to Renew

    3CX

    No answers on this topic

    FreeConferenceCall.com

    It is so user friendly.
    Read full review

    Usability

    3CX

    No answers on this topic

    FreeConferenceCall.com

    I am and have been extremely pleased with my use of this product.
    Read full review

    Support Rating

    3CX

    The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
    Read full review

    FreeConferenceCall.com

    I haven't had the need to call for any support at all yet for FreeConferenceCall.com. It has just worked splendidly for me. That being said, when I first downloaded it and got started using it there was a wizard which made every section and button very clear on what it does. It was easy to get started by following the wizard. I imagine then that their customer service will be just as good.
    Read full review

    Implementation Rating

    3CX

    No answers on this topic

    FreeConferenceCall.com

    It's a no brainer!
    Read full review

    Alternatives Considered

    3CX

    The main differences between 8x8, Inc. and 3CX is pricing and ease of use in my opinion. The 3CX system uses annual based pricing plans based on of simultaneous calls your company needs, not the number of extensions/users and offers a free plan. 8x8, Inc. charges per extension with different plans. We currently have 19 extensions so the 3CX system makes more sense for us, however, if your company only has a few extensions you may want to throughly consider both options. In my experience, it was difficult to add new extensions and phones with 8x8 because at least at that time we had 8x8 I could not add anything on the web admin. I had to call a sales rep which took a lot more time. Also, if you didn't purchase a phone and/or headset directly from 8x8 at a usually higher price than Amazon for example then you would have to spend anywhere from 30 minutes to hours on the phone with 8x8 tech support to program the phone to work with the 8x8 system so adding a new extension could turn into a long ordeal. I can easily add new extensions on 3CX directly in the web cpanel. Granted, if you are actually adding a new phone number you would need to purchase that number from a company like ATT first before adding it to 3CX. The difference between a phone number and an extension would be a phone number allows a customer to call in directly using that number. The extension would require the customer to call the main business number then be transferred to the extension. 3CX provides a list of supported phone models on their website
    Read full review

    FreeConferenceCall.com

    So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
    Read full review

    Return on Investment

    3CX

    • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
    • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
    Read full review

    FreeConferenceCall.com

    • We pay next to nothing for our access and it creates a professional means of connecting with our clients.
    • Connecting via FreeConferenceCall.com has helped our business stay afloat during this challenging time by giving us multiple ways to connect with our clients.
    • FreeConferenceCall.com has allowed our team to more efficiently collaborate by being able to access calls even when they aren't able to be present during the live conversation.
    Read full review

    Screenshots

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