What users are saying about
6 Ratings
22 Ratings
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Score 8.7 out of 101
6 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

3CX Phone System

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
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Freshcaller

If you're looking to have your team make outbound calls to leads, then this software is really well suited. You can simply go through your call list and make the dials really effectively. As a manager, it's really helpful to track how long our team members have been on the phone and you can even tag it so that you can track call time to a particular project or client.
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Feature Rating Comparison

Cloud PBX

3CX Phone System
Freshcaller
7.3
Hosted PBX
3CX Phone System
Freshcaller
5.0
Multi-level Interactive Voice Response (IVR)
3CX Phone System
Freshcaller
8.0
Call reports
3CX Phone System
Freshcaller
8.0
Directory of employee names
3CX Phone System
Freshcaller
8.0

Call Management

3CX Phone System
Freshcaller
7.0
Answering rules
3CX Phone System
Freshcaller
7.0
Call recording
3CX Phone System
Freshcaller
7.0
Call park
3CX Phone System
Freshcaller
7.0
Call screening
3CX Phone System
Freshcaller
7.0
Message alerts
3CX Phone System
Freshcaller
7.0

VoIP system collaboration

3CX Phone System
Freshcaller
7.0
Audio conferencing
3CX Phone System
Freshcaller
7.0

Pros

3CX Phone System

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
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Freshcaller

  • Call metrics.
  • Multiple users.
  • Custom voicemails.
  • Integration into Freshsales.
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Cons

3CX Phone System

  • Experience or support required: SIP is complicated and nuanced by nature, with any phone system. If you don't have experience with this, support from a local integrator is all but required.
  • Adding call flow apps is very complicated: 3CX can be extended with custom developed call flow apps, which is great to meet a specific business need. However, this is very complicated by its nature and requires custom software to be developed.
  • Failover somewhat limited: Setting up failover is relatively complicated and somewhat limited in performance.
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Freshcaller

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
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Usability

3CX Phone System

No score
No answers yet
No answers on this topic

Freshcaller

Freshcaller 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
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Support

3CX Phone System

No score
No answers yet
No answers on this topic

Freshcaller

Freshcaller 8.0
Based on 1 answer
The FreshWorks team has been really helpful thus far. Most of their team is located in India, but as an American customer, I have felt supported the entire time I've used FreshCaller. Their technical support team is even willing to do a remote machine takeover if you're really struggling to implement the software
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Alternatives Considered

3CX Phone System

Other phone systems we evaluated were more traditional PBX systems using proprietary hardware servers. We chose 3CX for the flexibility and self-service capabilities. For us this meant being able to replace an aging phone system in one move, then bringing remote locations into that new phone system in separate moves. On a day to day basis, we can easily handle questions and changes that come up without being SIP or phone system experts. As our business evolves, we are able to scale our 3CX system without worrying about hardware limitations or expensive expansions.
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Freshcaller

Again, I wanted to go with a softphone that was easily able to be integrated with our CRM. I need my team to be nimble and fluid when making outbound calls and responding to inbound inquiries. FreshCaller was a really affordable, cloud-based solution that allowed me to not only track all of our call data but also seamlessly integrates with our CRM which happens to be FreshSales.
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Return on Investment

3CX Phone System

  • Much lower cost than other PBX options: Our company paid nearly 1/5 the cost of purchasing a hardware-based PBX when we instead switched to 3CX. In either case we would have had to replace all phone hardware, but with 3CX we saved a ton of money on licensing and server hardware.
  • Many locations, one phone system: We were able to tie all of our locations into a single 3CX phone system. This means each location is an extension, allowing call transferring, increased flexibility in auto attendant, and simpler numbers to remember.
  • Elimination of carrier service: With 3CX we were able to replace carrier service at many separate locations with SIP service. This reduced each locations' phone bill from $50 per month to $5 per month.
No photo available

Freshcaller

  • Hugely efficient in being able to track call data.
  • Really affordable subscription with a very simple integration into FreshSales.
  • Allows us to grow and scale our outbound and inbound teams.
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Pricing Details

3CX Phone System

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Freshcaller

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

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