What users are saying about
34 Ratings
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Top Rated
160 Ratings
34 Ratings
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Score 9 out of 100

Fuze

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Top Rated
160 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.
Anonymous | TrustRadius Reviewer

Fuze

Fuze is excellent where the simplicity of a fully cloud-based, turn-key solution is desired. There are plenty of options for customization, including an always improving Contact Center module to handle small-medium call centers without overly complex routing and IVR requirements. It is also well-suited for geographically disperse environments, and companies with a large number of adds, moves, and changes. Growing companies will appreciate the flexibility to increase from a handful of users in a single location to hundreds or even thousands of employees all around the globe without the need to migrate to a new system or replace expensive hardware appliances.
John Dennis | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

3CX
Fuze
7.2
Hosted PBX
3CX
Fuze
8.0
Multi-level Interactive Voice Response (IVR)
3CX
Fuze
6.9
User templates
3CX
Fuze
6.9
Call reports
3CX
Fuze
6.8
Directory of employee names
3CX
Fuze
7.2

Call Management

3CX
Fuze
7.4
Answering rules
3CX
Fuze
7.5
Call recording
3CX
Fuze
7.4
Call park
3CX
Fuze
7.6
Message alerts
3CX
Fuze
7.2

VoIP system collaboration

3CX
Fuze
7.4
Video conferencing
3CX
Fuze
7.0
Audio conferencing
3CX
Fuze
7.8

Mobile apps

3CX
Fuze
7.8
Mobile app for iOS
3CX
Fuze
8.1
Mobile app for Android
3CX
Fuze
7.6

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.
Anonymous | TrustRadius Reviewer

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

3CX

  • It can include outgoing fax functionality
  • Voice quality appears to suffer greatly with weak Internet signal
  • Setting up conference calls could be made simpler
  • Can include texting capability
Anonymous | TrustRadius Reviewer

Fuze

  • Responses to customer issues are often poor, This is mainly directed to billing-related issues but to a customer reporting a problem they do not care what department is causing the delay, it's just an issue that they have opened that needs to be sorted out.
  • There seems to have been several changes regarding the direction the product is moving in certain areas which have caused confusion and frustration. Areas that are very important to our business which we were told were planned have been jettisoned.
  • More transparency should be given regarding the roadmap and direction.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 3.3
Based on 15 answers
1,000% will renew. For the price, for the features, for the support, for the implementation, for the ability to deploy to a new site, or a new company acquisitioned that has an older PBX, we can get them to Fuze with so little effort, dump the phones on their desk, and give them all the features and "WOW" that they would expect from a modern enterprise.
D. SKye Hodges | TrustRadius Reviewer

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.
Anonymous | TrustRadius Reviewer

Fuze

Fuze 6.6
Based on 9 answers
You have to rely on the Fuze app. Fuze needs to be able to work seamlessly in Salesforce to be able to compete with other vendors. Basically, they are great for UcaaS but less than desirable for CCaaS. It's like they are 20 years behind. Overall, Fuze is very easy to use and to get up and running. Not the best solution if you have multiple teams with complex IVRs
Anonymous | TrustRadius Reviewer

Reliability and Availability

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges | TrustRadius Reviewer

Performance

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

3CX

3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.
Laura Steinbrink | TrustRadius Reviewer

Fuze

Fuze 6.7
Based on 87 answers
Support is an area Fuze could improve. With the most recent updates it's become much better however there are sometimes days that will pass before a response from support is received and in most case connectivity is used as a standard response. Recently had a call where when dialed in via the iOS app it was very difficult to hear however when I dialed in, it was clear.
Anonymous | TrustRadius Reviewer

In-Person Training

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.3
Based on 88 answers
I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.
Jigar Patel | TrustRadius Reviewer

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.
Anonymous | TrustRadius Reviewer

Fuze

WebEx seems to be a top contender against Fuze, but because it's more meeting based than for just individual calls we decided to disregard it as a solution as a replacement for our traditional phone system. Skype for Business on the other hand is also good and has the features we need, but it was too expensive.
Kainer Yu | TrustRadius Reviewer

Scalability

3CX

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.0
Based on 2 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.
Artur Bittencourt | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Screenshots

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Additional Pricing Details
https://www.fuze.com/fuze-plans

Rating Summary

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