3CX Phone System vs Gist

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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Gist is perfect for SaaS I'd say, and perfect for long sales cycles with lots of lead nurturing involved, and for scenarios where you re-market via FB ads, because there's FB custom audience integration built into the workflows. Perfect for customer service and support. Really outstanding there.It's a little less suited to ecom but they're hammering out the finishing touches to make ecom cart recovery easier.

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Kejda Gjermani

founder

THYSKCosmetics, 1-10 employees

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Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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Gist provides endless ways of interacting with customers. I can chat and email with them, track their usage on my site, qualify them, add tags and other profile information, and so much more.
There is even an awesome live view that lets me spy on visitors to see how they're using the site.
The tools are powerful, easy to use, and constantly getting improvements. It seems like every week there is another update being rolled out that substantially extends the functionality or usability of the features in Gist.

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Tristin Roney

Multipurpose Utility Tool

Honestly EssentialHealth, Wellness and Fitness, 1-10 employees

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Cons

The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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More customization in emails. You can code a custom email template, but it would be nice to have a WYSIWIG editor to create something in the platform.
CRM capabilities. It already has lite-CRM capabilities, but it would be nice to have some more CRM options since you can already see email/chat history, customer service tickets, etc.

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Ian Keir

Digital Marketing Consultant

Ian KeirMarketing & Advertising, 1-10 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

Gist 6.4

Based on 1 answer

I need these tools to market my services and build my list for promotional offers.

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Yamin Ismail

CEO (Chief Executive Officer)

CyberWebPAGEInternet, 1-10 employees

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Usability

No score

No answers yet

No answers on this topic

Gist 7.8

Based on 2 answers

It’s pretty simple, but it does a lot so there are more complicated features which depend on an individuals ability for software implementation. I am not an IT expert and I’ve managed to implement everything myself, others that are more tech-minded may find everything easier.

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Paul Hancock

Founder

360 ResilienceProfessional Training & Coaching, 1-10 employees

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Support Rating

3CX Phone System 6.5

Based on 2 answers

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Gist 8.5

Based on 6 answers

I have communicated with their team multiple times and every time they have been very responsive, knowledgeable, and polite. They work to make sure you are happy and informed of what is going on. Better their team keeps up to date with their app, giving you new features, and keeping you notified and educated about what they are and how to use them. A+

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Dustin Day

Director of UX development, social media and SEO/SEM

DFT (a number of local companies under one umbrella)Marketing & Advertising, 1-10 employees

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Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

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Mike McCloskey

Owner

Computer SourceGovernment Administration, 11-50 employees

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Gist combines all our previous products into one application and adds many more features that would require more apps. Gist is excellent and a no-brainer all-in-one application when compared to having to manage multiple applications at higher cost. The support from the whole Gist team has been extremely responsive.

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Mark Sinclair

Co-founder

Spark ChartComputer Software, 1-10 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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Gist has helped me be able to manage customer support on my own vs. having to hire someone to help me by providing a mobile app for the live chat.
Gist has saved me money by providing one subscription to handle what usually would've required 3+.

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Shayla Bell

Founder

Shayla MoniqueFine Art, 1-10 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

3CX Phone System vs Gist

3CX Phone System

Gist

Pros

Cons

Likelihood to Renew

Usability

Support Rating

Alternatives Considered

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

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