3CX Phone System vs Help.com

Likelihood to Recommend

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Verified User

Manager in Information Technology

Arts and Crafts Company, 11-50 employees

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Help.com is well suited for companies with sales and support departments who have the employee size to manage and respond to visitors chatting. I think a less appropriate scenario would be a company that does not have the employee size to manage the inbound chats as it makes it less valuable if you cannot interact quickly.

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Pros

Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Verified User

Manager in Information Technology

Restaurants Company, 501-1000 employees

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User interface is clean and easy to navigate
Helpful support
Accurately captures information from the person you are chatting with

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Cons

The webmeeting function is clumsy compared to Zoom or Google Meets (Hangouts).
There is no support offered without paying for it, but the web forum that is offered for free does allow you to throw out questions and have them answered by someone in the community of 3CX user administrators.

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Laura Steinbrink

HS Teacher/District Tech Integration Specialist

Plato R-V School DistrictEducation Management, 51-200 employees

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Download chat transcripts easier
More pre-set responses
Canned responses

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Support Rating

3CX Phone System 6.5

Based on 2 answers

I didn't have to use support personally but I have talked to the administrators of the system and they confirm that any issue is dealt with quickly. As we haven't had big issues I can't talk about priority 1 incidents which require immediate attention, but normal issues are answered fairly quickly and accurately.

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Verified User

Professional in Information Technology

Fund-Raising Company, 1001-5000 employees

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Help.com 10.0

Based on 1 answer

Help.com is easy to use, easy to train new employees to use, very helpful to clients and prospects, helps us generate revenue, resolve customer issues, and maintain a happy customer base. Being available at the convenience of your clients and prospects is necessary and Help.com helps make this possible without a struggle.

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.

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Mike McCloskey

Owner

Computer SourceGovernment Administration, 11-50 employees

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Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Return on Investment

3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt

Information Technology Manager

Corporation of the Township of EsquimaltGovernment Administration, 51-200 employees

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Positive with inbound sales prospects
Positive with current client sales
Positive with customer support SLA

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Brittany Schwarz

Client Success Manager

Total Server SolutionsInformation Technology & Services, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

3CX Phone System Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Help.com Editions & Modules

Edition

Help.com Chat	$80 per month¹

per simultaneous active user

Additional Pricing Details

Help.com Chat comes with unlimited logins and scales with your business.

3CX Phone System vs Help.com

3CX Phone System

Help.com

Pros

Cons

Support Rating

Alternatives Considered

Help.com stacks up against competitors with their pricing, interface, features and support. I have used similar products in the past but Help.com is by far the best solution. I highly encourage you to use Help.com for your business and see for yourself why they are the best option for you.

Return on Investment

Screenshots

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

3CX Phone System Editions & Modules

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Help.com Editions & Modules

Edition

Additional Pricing Details

Add comparison