What users are saying about
16 Ratings
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Score 8.3 out of 101
11 Ratings
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Score 9 out of 101

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Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.
Mike McCloskey profile photo

Jive Hosted VoIP

I would recommend Jive for any SMB organization as it makes them look larger than they are and allows for powerful tools at a reasonable price. Small business especially can benefit from its ability to route calls in multiple ways allowing them to add diversity in their call tree and allow less users to act like more users.
Large business can also benefit from Jive simply by virtue of the system being easy to use. In a large org, the call tree can be complicated. Jive's easy to use drag and drop interface allows for ease of implementation by large org's making setup of the PBX a snap.
Mike Madsen profile photo

Feature Rating Comparison

Cloud PBX

3CX Phone System
Jive Hosted VoIP
8.9
Hosted PBX
3CX Phone System
Jive Hosted VoIP
9.5
Multi-level Interactive Voice Response (IVR)
3CX Phone System
Jive Hosted VoIP
9.2
User templates
3CX Phone System
Jive Hosted VoIP
8.3
Call reports
3CX Phone System
Jive Hosted VoIP
7.7
Directory of employee names
3CX Phone System
Jive Hosted VoIP
9.8

Call Management

3CX Phone System
Jive Hosted VoIP
9.1
Answering rules
3CX Phone System
Jive Hosted VoIP
9.4
Call recording
3CX Phone System
Jive Hosted VoIP
8.5
Call park
3CX Phone System
Jive Hosted VoIP
9.2
Call screening
3CX Phone System
Jive Hosted VoIP
8.9
Message alerts
3CX Phone System
Jive Hosted VoIP
9.5

VoIP system collaboration

3CX Phone System
Jive Hosted VoIP
9.7
Video conferencing
3CX Phone System
Jive Hosted VoIP
10.0
Audio conferencing
3CX Phone System
Jive Hosted VoIP
9.4

Mobile apps

3CX Phone System
Jive Hosted VoIP
9.5
Mobile app for iOS
3CX Phone System
Jive Hosted VoIP
9.5
Mobile app for Android
3CX Phone System
Jive Hosted VoIP
9.6

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
Mike McCloskey profile photo
  • Integration with our CRM, it was important to be able to track calls to ensure our sales staff is meeting it's goals.
  • Easy to set up and use, we have over 20 numbers that we use to call out from and was easily set up to be able to call out from any of the numbers from any phone.
  • The admin side of Jive is very user friendly and can be set up easily with little assistance.
Scott French profile photo

Cons

  • Stability under Windows
Mike McCloskey profile photo
  • The support people are great, but it takes a very long time to get a hold of someone.
  • As the administrator I have had a difficult time re-finding some of the set-up pages because it's a little bit of a maze to get between the Voice side and the LogMeIn account.
Becci Casteel profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.
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Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Mike McCloskey profile photo
We initially looked at Skype for business as it seemed to be the most popular use for many companies. However, it did not fit in out budget and we were looking for something right for our team. There are some collaboration things that are available in Skype that we don't really need at this point.
No photo available

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
Mike McCloskey profile photo
  • Positive- Consolidate phone companies into one provider and one bill.
  • Positive- All locations use the same hardware. Allowing easy swap and repair.
  • Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.
Allison Temple profile photo

Screenshots

3CX Phone System

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.