What users are saying about

3CX Phone System

14 Ratings
Score 8.2 out of 101

Jive Hosted VoIP

7 Ratings
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

3CX Phone System

The biggest advantage of 3CX is Windows operability. While it makes much more sense to use some flavor of Unix; there are situations where deploying in a Won environment makes sense. Once established, it can later be migrated to an inherently stable Unix environment. There are situations where an organization needs to be compatible with other installs, likely using Asterisk. That would be a strong consideration against 3CX.

Jive Hosted VoIP

I think Jive is very good for a small organization and if it fits in the budget. It works well with a small team that is client facing. I don't think Jive is appropriate for huge organizations as it is missing a lot of features that are needed for collaboration amongst team members.

Feature Rating Comparison

Cloud PBX

3CX Phone System
Jive Hosted VoIP
8.5
Hosted PBX
3CX Phone System
Jive Hosted VoIP
9.0
Multi-level Interactive Voice Response (IVR)
3CX Phone System
Jive Hosted VoIP
9.3
User templates
3CX Phone System
Jive Hosted VoIP
8.0
Call reports
3CX Phone System
Jive Hosted VoIP
6.4
Directory of employee names
3CX Phone System
Jive Hosted VoIP
9.7

Call Management

3CX Phone System
Jive Hosted VoIP
8.8
Answering rules
3CX Phone System
Jive Hosted VoIP
8.7
Call recording
3CX Phone System
Jive Hosted VoIP
10.0
Call park
3CX Phone System
Jive Hosted VoIP
8.5
Call screening
3CX Phone System
Jive Hosted VoIP
8.0
Message alerts
3CX Phone System
Jive Hosted VoIP
9.0

VoIP system collaboration

3CX Phone System
Jive Hosted VoIP
9.0
Audio conferencing
3CX Phone System
Jive Hosted VoIP
9.0

Mobile apps

3CX Phone System
Jive Hosted VoIP
9.0
Mobile app for iOS
3CX Phone System
Jive Hosted VoIP
9.0
Mobile app for Android
3CX Phone System
Jive Hosted VoIP
9.0

Pros

  • Multi-platform support.
  • Available in free an in value-added tiers.
  • Stable
  • Mature product
  • Adding new devices that are new or previously on the account is simple and easy for even not technical people. This is not always IT staff on staff, with Jive online management makes it very simple for setup.
  • Another strength is the calling tree setup. With a graphical interface, drag and drop options and suggested setups anyone can build a complicated setup to a small simple one. Take your small business and make it look like you are fortune 500 with a nice call tree that is simple to use but sounds big.
  • Customer management. Every representative we have worked with including the technical support staff are superb. Quick fix errors, online chat for support and a dedicated rep for your company that is available and checks on your account on time everytime.

Cons

  • Stability under Windows
  • With VOIP ghost issues. They are plagued with a few sometimes and when these happen a run down to an issue is almost non existent. This maybe a VOIP providers issue for all of them. But it does exist here and they do try to help but leads usually end up at dead ends or false positive answers.
  • Reports, sadly their reporting system is only for current calls and information. They have no historical reports you can run. You have to contact them for these reports.

Likelihood to Renew

No score
No answers yet
No answers on this topic
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.

Alternatives Considered

Both are great - 3CX was chosen for its Windows compatibility, The operation has been very straightforward and was easily integrated and maintained. The ability to migrate later to a stable Unix platform is considered a real plus. We have been very pleased with the ease of use and the stability that the 3CX system provides, even on a Windows platform.
Only used Jive Voip.

Return on Investment

  • Stable and inexpensive software.
  • uses basic computer equipment.
  • Interfaces with Industry standard VoIP switches.
  • Positive- Consolidate phone companies into one provider and one bill.
  • Positive- All locations use the same hardware. Allowing easy swap and repair.
  • Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.

Screenshots

3CX Phone System

Pricing Details

3CX Phone System

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.