What users are saying about

3CX vs LiveHelpNow

3CX
34 Ratings
LiveHelpNow
5 Ratings

3CX

34 Ratings
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Score 9 out of 100

Based on 34 reviews and ratings

LiveHelpNow

5 Ratings
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Score 8.2 out of 100

Based on 5 reviews and ratings

Likelihood to Recommend

3CX

The 3CX system is a well-thought out phone system with many features and options. The plan pricing is very affordable and flexible depending on your business needs. However, the key to having a solid, well-performing system with 3CX is the quality of your Internet connection. You may want to discuss your Internet connection type and speeds with a 3CX reseller before deciding on a 3CX system.

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Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

LiveHelpNow

It's great for sales, customer service, and tech support.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Feature Rating Comparison

Self Help Community

3CX
—
LiveHelpNow
10.0
External knowledge base
3CX
—
LiveHelpNow
10.0
Internal knowledge base
3CX
—
LiveHelpNow
10.0

Multi-Channel Help

3CX
—
LiveHelpNow
10.0
Social integration
3CX
—
LiveHelpNow
10.0
Email support
3CX
—
LiveHelpNow
10.0
Help Desk CRM integration
3CX
—
LiveHelpNow
10.0

Pros

3CX

  • Simplicity: Using a single 3CX interface we can manage every phone and extension used throughout our company.
  • Flexibility: There are a wide variety of options to configure each extension and phone. Changing anything after the hardware is deployed is very easy.
  • Portability: Phones with 3CX can be easily moved or repurposed within an office or at remote locations, including users' homes. The mobile app allows users to use their office extension anywhere without exposing their cell number.

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Anonymous | TrustRadius Reviewer
Verified User
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LiveHelpNow

  • Great visibility into web traffic and visitors to our website
  • Great integrations with Salesforce.com and ZenDesk
  • Fantastic analytics on user activity

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Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
View all 2 answers on this topic

Cons

3CX

  • It can include outgoing fax functionality
  • Voice quality appears to suffer greatly with weak Internet signal
  • Setting up conference calls could be made simpler
  • Can include texting capability

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Anonymous | TrustRadius Reviewer
Verified User
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LiveHelpNow

  • None at this time.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Usability

3CX

3CX 8.0
Based on 1 answer
It's been doing really good job for us. Are there better PBX systems out there? For sure there are, with more features and better support. But those are way more expensive and harder to implement and maintain. This system is almost no brainier, next -> next -> next -> finish and you have installed it. With a few more configs to hook it up to your SIP or PRI lines, you are up and running! Everything is GUI based so it's easy to navigate. It have everything you need to run serious call centre so I would recommend it for anyone unless you are Fortune 500 company with billions of budget for IT, then spend the big money and go with Cisco PBX.

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

LiveHelpNow

No score
No answers yet
No answers on this topic

Support Rating

3CX

3CX 5.7
Based on 5 answers
The 3CX Phone System is only a five because while they provide set-up/how-to/Q and A documents to help your district or company get started, they do not offer support for free. The documents provided, though, are good enough for you to get you up and running. We also found a good source of help through a sip trunk provider, which was a 3CX reseller provider.

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Laura Steinbrink | TrustRadius Reviewer
Laura Steinbrink
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LiveHelpNow

No score
No answers yet
No answers on this topic

Alternatives Considered

3CX

We didn't want Cisco Call Manager anymore. We used a very old version previously, but nonetheless it didn't have a very good name in the company. PureCloud was too call center focused so in the end, we like 3CX best. A small pilot was configured very fast, and after we went full production, there were no big issues.

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Anonymous | TrustRadius Reviewer
Verified User
View all 9 answers on this topic

LiveHelpNow

No answers on this topic

Return on Investment

3CX

  • 3CX has a lot to offer for a very low cost as its business model is based on simultaneous calls and not per device. It's very cost effective and very affordable.
  • As the 3CX server does not require a high-performance server to run, with the Public Cloud option, it might allow even further savings.

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Artur Bittencourt | TrustRadius Reviewer
Artur Bittencourt
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LiveHelpNow

  • LiveHelpNow is a very affordable source for acquiring leads

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Daniel Gotlieb | TrustRadius Reviewer
Daniel Gotlieb
View all 2 answers on this topic

Screenshots

LiveHelpNow

—

Pricing Details

3CX

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

3CX Editions & Modules

Edition
StandardFree
Pro1.082
Enterprise1.312
  1. per user/per month
Additional Pricing Details
Price displayed is based on 25 users. 3CX pricing is based on the number of simultaneous calls your business requires or in other words, how many calls your system needs to support at once. Unlike other PBX vendors there is no per extension cost.

LiveHelpNow

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

LiveHelpNow Editions & Modules

—
Additional Pricing Details
—

Rating Summary

Likelihood to Recommend

3CX
8.7
LiveHelpNow
9.5

Usability

3CX
8.0
LiveHelpNow
—

Support Rating

3CX
5.7
LiveHelpNow
—

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